what do i do about my new 2013 Toyota XLE that is leaking ?

Asked by Dec 11, 2013 at 06:46 PM about the 2013 Toyota Camry XLE

Question type: Maintenance & Repair

I purchased a new Toyota Camry XLE  on 6-24-13
, After 3 month I notice the floor  board wet . I took it to the dealer , and the service tec. seen  it  was  wet, that was late on a Friday . He made the appointment for me to bring the car back Monday for them to check it out . they called me back 2 days later , telling me they can not find the leak , and if it happens again for me to bring it back .Well guess what , 3days before thanksgiving it was pouring down rain for 3 day  .I was out shopping for thanksgiving dinner , got back in the car  after about 3 stops , and the front floor board was socking wet .I called Fred Haas , and  was told to bring it back in the next  day  ,  since again it was after 5 . I was also told by my service tec.   that  he  will be off that  day , but his coworker  would help me .9Kevin ) . I took it in Tuesday ,  still  wet and  he looked at it , lifted the floor mat  ., and  told me it looks like it was coming from the bottom . At that time I could not leave it , since I was suppose  to  leave for Dallas that night to spend thanksgiving with my family , Kevin  made the appointment for me to bring the car back in that Monday . I took it in Monday, they keep the car  for 4 Days , then called me to tell me again they could not find where it is leaking .The  car has 1800.00 miles , not even broke in and its leaking ., and they tell me they cant find it .  WHAT SHOULD I DO >>>>???? I already talked to the service manager , and he acted like it was my problem.

1 Answer

35,095

Usually that problem is from an air conditioner drain tube being clogged. Or due to the sunroof drains being plugged. I would assume that being mechanics, those would have been the first two things checked. ( If your car even has a/c or a sunroof..) If your car has neither than I would suspect a factory defect like a bad windshield seal, or a missing wire grommet that should be on the fire wall. If it were me, I would turn on the old hose and let it run down the windshield while I was on my back in the car with a flashlight pointed up under the dash area looking for a drip, drip, drip......sounds like if you want to have it fixed, you will have to play detective and figure it out yourself. Once you are able to at least have an idea of where the water is coming from, you can then point the dealer in the right direction. They will not hose it down for you to find a leak. Good luck!!

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