Re: 2013 C350

Asked by Jun 27, 2016 at 03:29 PM about the 2013 Mercedes-Benz C-Class C350 Coupe

Question type: Maintenance & Repair

Hi I recently purchased a certified c350 from my
local dealership. After picking it up I realized that I
was getting an error message saying that it needed
services. After calling the dealership they told me it
was serviced but the tech forgot to enter the code
to take off the service light and to bring it out to be
looked at. In the interim we had a death in the
family and other personal matters come up and I
wasn't able to get the car out to have the tech take
off the service light. Well today I get in the car and
on the Nav screen/stereo it says "the anti-theft has
been activated and to check with service."
Something to that effect. Well the message won't
go off and I cave use the NAV or the stereo or
anything that is used on that part of the car. My first
thought since it stated the anti-theft lock has been
activated that maybe this was something that
someone at MBRACE did. I called the dealership
and no one there seems to have a clue of what I'm
talking about. I'm curious if anyone knows why this
would come up preventing me from using NAV or
my Sirius radio. Has anyone ever received that error
message or is this a first that no one at the
dealership has a clue. Any help would be greatly
appreciated!!

1 Answer

209,805

When you take it back to clear the codes, I would assume they can have someone look into the issue with the NAV?

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