Is the shift actuator part of the transmission control module?

25

Asked by Mar 16, 2016 at 06:30 PM about the 2013 Ford Focus SE Hatchback

Question type: Maintenance & Repair

4 months after having the TCM (transmission control module) replaced our
car is having the same issues (shuddering, no start, stuck in gear, slipping
while in gear, high revving, etc)... We are being told that the problems are
being caused by the shift actuator and not the TCM and that it is not
covered under the warranty and will cost us $2500. Is the shift actuator part
of the TCM and can a bad one cause the above symptoms?

7 Answers

275

There are two shift actuator motors which are inside of the tcm which you say have already been replaced. The only other parts are the clutch motors which are outside of the TCM and they do not cost anywhere near $2500. Should be less than $900... Could an expert respond?

8 people found this helpful.
10

This sounds like it is a clutch actuator. I would ask for part numbers from the dealership to clarify.

1 people found this helpful.
130

My daughter took car in for the TCM recall. They called and told us the transmission actuator was also bad. Apparently, the actuator is a wearable part and even though the transmission is now warrantied to 100,000 Miles. Car only has 83,000 Miles. The wearable part is not covered and it will take 2 hours of labor to replace it. Even though my understanding is that you to have to remove the actuator to replace the clutch! What a rip off!!!!!!!! Last for our family will own. Learn how to treat your customers. Toyota here we come!!!!!

13 people found this helpful.
110

I just got quoted CAD $282 to replace the actuators as part and parcel of Ford the transmission under the extended warranty and was told to keep the receipt 'for when the warranty is further extended to include the actuators." NB. They said when not if - I told them it seems a bit backward to not include the actuator cost now - if they know that they will in the future. Her response was I can only cover what is currently under warranty.

7 people found this helpful.
220

I'm actually a service adviser at a Ford dealership. Yes, there are two actuators located in the transmission control module (TCM). These actuators operate the shift actuators (or clutch forks) A and B. Fork A operates gears 1, 3 & 5. Fork B operates 2, 4, 6 and reverse. Unfortunately, the extended coverages on the TCM and clutch assembly do not include the clutch forks. Parts and labor usually comes out to around $1200.00. What we have done in the past is replace the clutch assembly under warranty if applicable, then charge the customer for the additional parts (clutch forks) only, not the labor. Going that route means the customer only pays around $400.00.

22 people found this helpful.
40

@scarlet_adviser7 can you provide those warranty details for the clutch assembly? I’m being told by the dealership in Louisiana that the clutch assembly is not covered but only the tcm is covered. Thank you so much for your time.

4 people found this helpful.

I'm amazed to find this situation has existed for so many as we are currently going through this exact same nightmare with our daughter's Ford Focus with the TCM being replaced, but the car won't work because we need to spend $1,900.00 on the Clutch Actuator. Trouble with the transmission since day one!

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