I found a car on cargurus I was interested in and went by the dealership. The car was listed as having the highest option package (ultra luxury) but in reality was only a luxury edition. The odometer has 5,000 miles more than advertised (no car gets test driven 5k miles) and was missing several options/features specifically identified in the ad. How do I report this misrepresentation?

Asked by Jul 04, 2017 at 02:58 PM about the 2013 Lexus ES 350 FWD

Question type: General

2013 Lexus es350 listed by VW of South Charlotte in Charlotte NC.
Listed as Ultra Luxury Edition (which is the most expensive model with
features not found on the premium or luxury editions)  but it clearly isn't as
it lacks any of the features that come standard on the ultra luxury model.
Also absent were the ambient lighting and 6 disk changer advertised (the
cd changer isn't even available on ES-350 models equipped with
Navigation). I checked the car in person to verify there wasn't an
aftermarket changer installed. Additionally, the car has 5,000 + miles more
than advertised. I can understand a few hundred but 5,000 is flat out
deceit. I resent the blatant misrepresentations and went to leave dealer
feedback so others would be forewarned and cannot b/c I did not contact
them through the cargurus website (where the discrepancies wouldn't have
been evident anyway). I would assume you would encourage users to
report such deceptive advertising since your reputation hangs in the

2 Answers


Things like that happen all the time and no real way to police it. It's good that you did your research and you know not to buy a car from that lot. Time to move on to the next one.


You can use this link to ask someone at Cargurus as this area where you asked your question is a public forum area....https://www.cargurus.com/Cars/enterFeedback.action

Your Answer

Lexus ES 350 Experts

  • #1
    Kyle Rogan
  • #2
  • #3
View All

Related Models For Sale

Used Lexus GS 350
167 Great Deals out of 3,963 listings starting at $5,250
Used Lexus RX 350
492 Great Deals out of 16,664 listings starting at $3,000
Used Toyota Camry
797 Great Deals out of 74,914 listings starting at $1,700
Used Lexus LS 460
82 Great Deals out of 1,880 listings starting at $7,740
Used Lexus IS 250
224 Great Deals out of 5,265 listings starting at $2,258
Used Honda Accord
524 Great Deals out of 95,306 listings starting at $1,300
Used Toyota Avalon
162 Great Deals out of 9,994 listings starting at $1,995
Used Lexus IS 350
70 Great Deals out of 1,655 listings starting at $3,950
Used Mercedes-Benz E-Class
397 Great Deals out of 20,653 listings starting at $1,950
Used BMW 5 Series
402 Great Deals out of 16,247 listings starting at $1,650
Used Lexus ES 300h
31 Great Deals out of 1,210 listings starting at $13,940
Used BMW 3 Series
935 Great Deals out of 33,171 listings starting at $1,000
Used Nissan Maxima
217 Great Deals out of 17,895 listings starting at $1,995

Used Cars For Sale

2018 Lexus ES 350 FWD For Sale
4,912 listings starting at $36,997
2017 Lexus ES 350 FWD For Sale
16 Great Deals out of 401 listings starting at $28,999
2016 Lexus ES 350 FWD For Sale
33 Great Deals out of 476 listings starting at $23,600
2015 Lexus ES 350 FWD For Sale
3 Great Deals out of 131 listings starting at $16,999
2014 Lexus ES 350 FWD For Sale
72 Great Deals out of 932 listings starting at $15,500

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use.