I have a 2013 GMC Terrain and with in a few days the rear hatch stoped opening, the wiper on it also stoped working, along with the front right blinker, left rear blinker and brake light. Any ideas?

Asked by Jul 09, 2015 at 09:05 AM about the 2013 GMC Terrain SLE1

Question type: Maintenance & Repair

I have a 2013 GMC Terrain. I bought it used and 1,000 miles after the bumper to
bumper was up several thing stopped working on the vehicle. With in a few days of
each other the rear hatch stopped opening, the wiper on it also stopped working, along
with the front right blinker, left rear blinker and brake light, the interior outlets, and the
red lighting around the drive controls. I went to the dealership payed them $200 to do
a diagnostic on the vehicle. They came back with it being the Body Control Device.
So I had them install it for $600 and that didn't fix anything. So now I'm in the hole
$800 and i'm back to where I started. Does anyone have any ideas what might be
wrong?

4 Answers

209,815

Since you already paid the money to have the dealership fix it, I would go back to them and have them correct the issue free of charge. Talk to a regional manager or call corporate to get help.

The dealership refuses to refund my money at this point and will not do anymore work on the vehicle without another $200 diagnostic. they said that they might be able to refund the price of the part but not the labor. However, I have to call corporate and that can take anywhere between 10 days and 3 months to get that approved.

I've called corporate and they said that from this point it will take between 10 days and 3 months to process the paperwork for the part reimbursement. Which is complete BS. The dealership at this point basically wants nothing to do with me. They will look at the vehicle again only if I pay them. The said that the BCM is a one time use part and can't be returned but they would pull it out and put the old one back in but they would have to charge me 3 hours of labor.

11,305

Small claims court? You asked for their expert advice, they gave it for $200.00 and you paid $600 to fix it. They didn't come through so they did not honor the contract they entered into. You may be our a little money but it is worth the gamble to call their bluff. Go for it.

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