How Do I Fix The Dashboard Panel Cluster In My 2012 Dodge Journey Crew....This is my SECOND request????

Asked by Jul 10, 2016 at 01:42 PM about the 2012 Dodge Journey Crew

Question type: Maintenance & Repair

Can someone or anyone give me an answer to my question....I will appreciate it very much if you can assist me.....I can't put on the radio, no a/c, no settings,  no climate control, nothing.....I need some help...
Thank you.

3 Answers

96,685

Was the battery disconnected before this began?

No, the battery was not disconnected before this began....the car was working fine, when I went to put on the a/c the screen was black and I could not do or use any function from the dashboard panel. Thank you for your reply...... Much appreciated......

96,685

The reason I asked as it sounds like the BCM has lost all of its factory presets, without those the BCM doesn't know any of the accessories you have, you might want to try to see if you can get the codes, it is possible that there could be a communications failure between the computers, if you can't get the codes to transmit or it shows all good then a trip to the dealer would be the only way to get the presets reinstalled.

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