Last week I purchased the new 2007 328i sedan and found that the steering is very loose not stiff (a lot of play in the steering), the BMW handling is almost non existent not to mention the lack of control. Small bumps or defects in the road grade causes this car to slightly sway. To make sure this is not a defect in the 2007 models, I test drove the exact same model, the control was in fact that of the BMW. This validated that my vehicle has a defect. I've spoken with the service technician and the salesman and they seem to blow it off. I love BMWs driving them for years, the steering and handling have prevented me on numerous occasions. Now, I have a vehicle that I am afraid of driving what can I do?

Asked by Jan 20, 2007 at 09:58 AM about the 2007 BMW 3 Series 328i

Question type: Maintenance & Repair

Last week I purchased the new 2007 328i sedan and found that the steering is very loose not stiff (a lot of play in the steering), the BMW handling is almost non existent not to mention the lack of control. Small bumps or defects in the road grade causes this car to slightly sway. To make sure this is not a defect in the 2007 models, I test drove the exact same model, the control was in fact that of the BMW. This validated that my vehicle has a defect. I've spoken with the service technician and the salesman and they seem to blow it off. I love BMWs driving them for years, the steering and handling have prevented me on numerous occasions. Now, I have a vehicle that I am afraid of driving what can I do?

8 Answers

16,555

Hello, Because you just purchased the BMW, you have a legitimate beef to take up not only with the local dealership, but also with corporate. I suggest telling the dealership that you will not be letting this issue go, and that you will be calling everybody you can throughout BMW to get it taken care of. Just keep asking for managers until you get somebody to help you out and take care of the terrible customer service you seem to have received from the dealership. Best of luck. Sorry you have to deal with this! CarGrrl

2 out of 2 people think this is helpful.
10

Sorry cant help you as I have been having the same problem with my 2002 735, and nothing i have not had replaced by incompetent dealership-from tires, stability bars, lower arms, stability control unit. Please share when you get solution outside this forum. Hayatuddin

1 out of 1 people think this is helpful.
75

Do you by any chance live in Ontario, in canada? If so i may be able to help u, i work for BMW

245

its called a lemon law! + it should be under warranty!

135

If you approach the service adviser in a rude or threatening manner as some people have suggested, he won't want to help you. If you feel the steering is loose and you've compared it to other 328i's of similar vintage, make an appointment with the service tech and tell them that the steering is very loose compared to other cars. Ask them if they can ride with you in your car and one from the lot. BTW - the other 328i that you drove, did it have Active Steering? Does yours? That can make a huge difference in feel at certain speeds. How many miles does your car have? Is it still under warranty? Are you the first owner? Did you buy it from this dealer? Has it been wrecked? How much of its history do you have? These are all important questions that play into how much the dealer can do for you. If your car isn't under warranty, don't go to the dealer for anything if you can. They are overpriced and only seem to want to work on warranty cars. Besides you have a suspension or steering issue - nearly any independent BMW shop can do the work. However, if under warranty and still not getting satisfaction from the dealer, take it to an independent BMW repair shop (or another dealer) and have them look at it and write up a detailed estimate with the symptoms listed. This may cost you ~$100. Take that to your BMW dealer and complain to the Service Manager and ask for reimbursement of the fee and satisfaction for the repairs of your car. However, you must give them ample opportunity to do the repairs before taking this route. If still not satisfied, call BMW Customer Relations - 800-831-1117

135

considering that your warranty is no where near expired, try a different dealer than the one you bought the car from... in all honesty, some of the dealers really just arent very good. i've had experience with a dealer refusing to replace a blown speaker that came with my X3, however a 2nd dealer was more than willing to do it (as it applied under warranty) the warranty that comes with the car is valid throughout ANY bmw dealer in the US so if its still a problem, try a different dealer... small tip: dont be afraid to drive a BMW. they are honestly some of the safest vehicles you could ever want to be in...

i love bmw

This is a mechanical problem, your BMer steering should be tight, and little stiff *hence performance car. Take to dealer or a BMW Tech right away

Your Answer

Add photo

Related Questions

3 Series

Looking for a Used 3 Series in your area?

CarGurus has 38,818 nationwide 3 Series listings starting at $1,250.

ZIP:

Search BMW 3 Series Questions

BMW 3 Series Experts

#1 Tom Demyan
Tom Demyan
Reputation 4,010
#2 Robert Charlson
Robert Charlson
Reputation 1,380
#3 Matt Mankinen
Matt Mankinen
Reputation 1,120
View All

Related Models For Sale

Used BMW 5 Series
581 Great Deals out of 16,859 listings starting at $1,500
Used BMW M3
69 Great Deals out of 2,079 listings starting at $4,988
Used Mercedes-Benz C-Class
874 Great Deals out of 31,585 listings starting at $2,500
Used Audi A4
313 Great Deals out of 12,450 listings starting at $2,000
Used Ford Mustang
641 Great Deals out of 36,933 listings starting at $2,800
Used Mercedes-Benz E-Class
633 Great Deals out of 21,914 listings starting at $1,500
Used BMW X5
538 Great Deals out of 16,144 listings starting at $2,788
Used BMW 7 Series
172 Great Deals out of 5,512 listings starting at $1,600
Used Honda Accord
1,078 Great Deals out of 74,905 listings starting at $969
Used BMW 6 Series
106 Great Deals out of 3,090 listings starting at $7,495
Used BMW X3
308 Great Deals out of 12,739 listings starting at $2,295
Used Lexus IS 250
355 Great Deals out of 5,581 listings starting at $5,995
Used BMW 1 Series
119 Great Deals out of 1,694 listings starting at $5,800

Used Cars For Sale

2016 BMW 3 Series 328i For Sale
23 listings starting at $28,698