Can one of CarGuru's customers on their website (A Used car Dealer) change the website's and Dealer's asking price after coming to an agreement to pay the price listed

Asked by Jul 11, 2016 at 04:54 PM about the 2009 Nissan Altima Hybrid

Question type: Shopping & Pricing

I r am in turmoil and livid. I went to the dealer listed on your website asking
for 7895 for a car for my son. The salesman said the manager will take off
a lil. It was agreed on to pay 7655 for the car giving the fact my son just
returned from the Army.  The guy printed out the sale price, tax, down
payment, tax, title and fees. He had over 35% down. The Finance manager
fooled around and never actually finished the contract. The next day, the
sale price aka asking price was now 12,500 This was way much to pay for
the car. In fact, your website also confirmed. On the same day that we
agreed to pay asking price of 7650 at 1:00 PM which was approved and
listed on the CARGURU website, Someone went and changed the asking
price to$ 12,500 at around 9:30 PM on the same night. The next day, the
finance manager submitted this price and said the bank changed the price.
But, the owner said that he can only change the prices listed on the
website.  After confronting the manager of this ordeal, the owner who we
are friends with actually took off 4200 off the finance manager's price which
he never discussed with my son and I. In fact he submitted it in contract to
a finance company and never gave my son a single copy. We have the
sales managers agreed and negotiiated price and the web site asking
price. So, how can the dealer still try and sell him the car for 1600  mnore
than what we agreed on? He stated to my son that the banks make the
price listing on the website. And, he would have to pay a higher % rate. but
for only 36 months instead of 60.  He is asked to pay the same monthly
payments with 2 years taken off. HOW? Again, if the inventory, VIN# and
asking price is listed on the website and we agreed to pay it in full, How can
they turn around and list the car 2000 over the asking price again in just 30
ins after we talked to the owner on the website. they went from asking
7895, 12,450 to 8500. This has got to be illegal. Some bait and Switch
except the car was there to purchase at the price rthat they asked for. Your
website agreed to the asking price and made comments that the car was
overpriced afterwards. We have the original contracts, printed website ads
that changed after each visit even though we made a deposit with the
salesman and the finance manager took it upon himself to raise the price
another 4500. The owner came up with some bs excuse. but dropped the
price again and then listed that price on your website. Again it was listed as
too much to pay. I would like this resolved instead of filing charges with the
atty. My son did not have to be taken advantage of in that way. I had to
leave and the salesman said he would take care of him. I trusted them.
Besides, the price was already negotiated and he printed out a sales
contract. I sugGest that CARGURU ask their customer to make good on
the website lASKIHNG PRICE THAT WAS Listed and what we agreed on. I
know my son is young, fresh out of the Army, and inexperience with car
buying. And, i am sure being a minority also had a hand in this as well. The
1st payment  is in 4 weeks. The finance manager is now upset and will not
release the plates and call the finance company to cancel his original self
imposed contract which we knew nothing about. Now we have to finances
and 2 payments are going to be due soon. And, I am running out of
patience with the finance manager who was also fired from Toyota for
doing the same crap. I know the mechanics that work there. I want my son
to pay for what we agreed on with the salesman and sales manager and
what your website suggests and was originally listed by the owner
apparently. He says he has access only. But, after leaving the lot, the sales
price (ASKING PRICE JUMPS UP) A FEW HOURS LATER. i WILL ASK
THE ATTY pROSECUTOR AND AN ATTY TO INVESTIGATE THIS
MATTER AS WELL AS INFORMING " THE TV show "News on Your Side"
which TN citizens love to watch. They will like a story on how a bait and
switch job was done on your website and by the dealer, especially to a
Afghan Veteran.  I will start the complaint process in 1 week and ask my
atty to file charges with the prosecutor as well IF MY SON IS NOT
TREATED FAIRLY.

1 Answer

66,035

If all of this is verbal and, hopefully, no money has changed hands walk away. Keep shopping but report the incident to your local Office of Consumer Affairs. This is absolutely terrible! The advertised price is the sales price, period! Now they can, and usually do, sell the vehicles under the advertised price. That's fine. But the other way around. Forget it. HTH. -Jim

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