Anyone having problems with dashboard cracks on Infiniti vehicles ??

30

Asked by Sep 26, 2015 at 08:08 AM about the 2008 INFINITI M35 Base

Question type: Maintenance & Repair

I have a 08 Infiniti M35S with a dashboard that is showing signs of
deterioration. In the last month the dash has developed soft spots and several
cracks have appeared in scattered areas all over the its top and along seams.    
Infiniti acknowledges the problem and has extended the warranty to 8 years
on their FX models and will replace the dashes for free but don't offer that for
any of their other models.

49 Answers

257,705

http://www.cargurus.com/Cars/Discussion-c7908_ds559376

1 of 1 people found this helpful.
52,625

Our 2009 G37X is still good.

I do not have any issues. I had an 06 and I got it detailed every three months so that may have helped.

20

I also have a 08 Infiniti M35S with many long cracks along the seams on my dashboard. Noaamore have you done anything to repair your dish board?

2 of 2 people found this helpful.
50

I too have had serious issues with the dashboard on a 2007 infiniti M35. I noticed approximately one year ago markings on my dash and a small sticky spot in the drivers side dash. Then cracking begun and now there is a very large sticky shiney area. As of today the same is starting in the passenger side dash. I visited Infiniti in Austin about a month ago and they said it was due to something that I used on the car. Ha!!! Guess that have not done and Infiniti Quality check on the web. This is quite an issue and I have seen worse pictures of their product and it is only going to get worse. There currently is a law suit underway , class action in Florida going to trial in July this month about this exact problem. Found it in 10 seconds online when I put in the problem I am having. I do not see how to post pictures here but I am just getting started and am shocked what I am finding about this issue.

3 of 3 people found this helpful.
30

I bought my 08 M35 used in from a Cadillac dealer near Ft Ladurdale Fl. It was in perfect condition inside and out. Only had 24k mi. A couple years ago I began with the EXACT problem you are having. I talked with several Infiniti dealers about it to no avail. Apparently the problem is worse the the Infiniti FX. Infinity extended The warranty to 7 years for the dash in those models. No extension for the M's. Hopefully the lawsuit is successful . The alternative is to fork out over $1600 to Infiniti to replace the dash.

3 of 3 people found this helpful.
120

Just got recall notice today about the front passenger air bag inflator housing may rupture due to the cracking and deploy abnormally resulting in metal fragments striking the vehicle occupants causing serious injury or death. NHTSA recall 16v-349

3 of 3 people found this helpful.
50

Recall to fix your dash? Do you have m35 2007? mine is getting more slick looking and sticky now on the passenger side as well....thank you.

120

Yep 2007 m35

1 of 1 people found this helpful.
150

I have a 2006 M35 and my dash board is cracked all over. I have contacted Infiniti consumer affairs on the 02/23/2016 and 08/04/2016. They don't consider this issue a safety factor so therefore they will not fix the problem. I would encourage everyone to contact consumer affairs and create a case#. The number is 1-800-662-6200. The more complaints the better off we will be.

3 of 3 people found this helpful.
20

I have an '07 M35 and my dash is a mess. I really like my car and the maintenance dept. in Tampa is fantastic compared to BMW, but I won't be buying another Infiniti because of this. We've had 2 Hyundai's, a Ford, 2 BMWs and a Chevy and we have never had a problem with any dashes on those cars.

1 of 1 people found this helpful.
40

I have a 06 M35, I have the same problems. I am hoping the passenger airbag recall will make them replace it. Otherwise it was priced over $2000.

2 of 2 people found this helpful.
150

Just to let everyone know I currently working on finding a lawyer that can give me advise on class action lawsuits. Toyota currently has a recall on the dash and they are replacing them. I don't understand why Infiniti will not do the same.

4 of 4 people found this helpful.
50

Thank you! I would like to know what you find out. I want my replaced at their expense. They deny there is a problem and blame the owner for damaging the dash. Unbelievable really! Will not be able to sell a car with a defective dash .

1 of 1 people found this helpful.
20

I have an 08 G37, my dash is a mess, sticky and cracking you can not even clean it everything sticks to it. I have contacted Infinti, they say there is no recall and offered no assistance except to say a dash who be around 2000 to replace.

2 of 2 people found this helpful.
50

That is just what mine is doing on both sides of the dash. It is a mess. My infiniti dealership offered no replacement . Said it was my fault something I put on it. Guess they think I can not Google! They are no help and the company should be held accountable for putting out a defective product. If you hear of any class action suits started I would like to be a participant.

1 of 1 people found this helpful.
120

Guys here is the letter I received.

1 of 1 people found this helpful.
50

I do not see your letter.

120

I can see it in the post, but here is another upload...

1 of 1 people found this helpful.
150

I just wanted to give everyone a picture of my cracked dash and I really take go care of my car.

2 of 2 people found this helpful.
150

Second Picture

2 of 2 people found this helpful.
150

Third Picture

2 of 2 people found this helpful.
120

Go here fellas and put in your vin# http://www.infinitiusa.com/recalls- vin#/

1 of 1 people found this helpful.
20

I received the same letter. That only addresses the air bag, nothing about the dash.

1 of 1 people found this helpful.
120

You're absolutely right Ruth. #Goldstar

1 of 1 people found this helpful.
40

I was told by a dealer if the dashboard is cracked they would have to replace it when they replace the airbag...hope it is true.

2 of 2 people found this helpful.
30

I've got a 2008 M35 with only 33k - - always garage kept. My dash is cracking too...

1 of 1 people found this helpful.
150

I can't believe they refuse to acknowledge its a a major problem. We paid to much money for these cars.

2 of 2 people found this helpful.
20

mberns70 have a 2007 M45 with cracks in dashboard -how is class action suit going -Bonita Springs Infiniti refuses to help even though they sold me the car &I have owned 6 infinitis this is last.

2 of 2 people found this helpful.
30

I'm hoping when I take mine in for the airbag replacement that the dash cannot be ignored - - if you touch it it will crack - - good luck getting the airbag out without disturbing my delicate and flawed dash!

2 of 2 people found this helpful.
50

I didn't have any noticeable issues with the dash on our 08 M45, other than a small scratch near the cluster hump and kept covered with a nice dash mat to preserve it. However now forever marred after the airbag recall notice and the dealership's handy work. They have to get pretty invasive to get to the passenger side bag. The pic shows the left & right side of the center bezel that houses the center speaker. You can see where it was pried up on both sides collapsing the foam and vinyl covering, looks pretty ugly now and the dealer service dept wrote it off as "It was like that when you brought it in", period and told me to take it up with corporate if I had a problem with their post work outcome! That's not including some cuts/scrapes in dash bottom of the info screen were they dragged some parts in and out of dash. Guess I had two options, worry about an potentially dangerous exploding airbag or depreciate the value of the cosmetics of the dash.

3 of 3 people found this helpful.
50

the left side post airbag recall replacement

2 of 2 people found this helpful.
10

I have 2007 Infiniti M 35 the dash is cracked both driver side and passenger side called Infiniti told me it was out of warranty told me to negotiate with dealership to fix for half-price have not done that yet I am going to call infinity customer affairs and complain and hope that the class-action suit in Florida makes infinity realize they need to replace the dashboard I'm trying to sell my car and with the crack – it's almost impossible

1 of 1 people found this helpful.
10

I just got my airbag replaced and now it has a steering issue. Anyone else have this problem? Steering was perfect when I dropped it off at the dealer.

1 of 1 people found this helpful.
10

I am having the same exact problem with my 2007 Infiniti M35 with dashboard cracking everywhere not along the recall of the airbag has not been replaced yet. I noticed the same sticky area on the dashboard in my vehicle as well. My car is well very maintained with low mileage and garage kept. I contacted my service advisor and he has indicated that it's not much the dealership will do because the age of the car. My vehicle is still under warranty and my service advisor at Austin Infiniti has also informed me that he would have to place an order for the recall part of the airbag. I also did contact Nissan Consumers but to no avail it didn't seem to be much help on their end. Please let me know if there is a actual lawsuit out there somewhere because I would like my dashboard to be replaced since this vehicle was suppose to be a luxury car in the infiniti brand market and the amount of money that was paid for it thru Nissan Infiniti. I feel at though this is factory problem that should be fixed by the Nissan manufacture when these particular vehicles were produced to sell to consumers.

1 of 1 people found this helpful.
30

My 09 g37 garage kept. Has 53,600 miles on it and have owned it for less then 8 years. The dash is cracking. Contacted Nissan Head quarters in TN. and was offered no help from Claudia Marquez., Senior Director of sales operations. Seems they think this is acceptable on there cars, smh. I have reached out to 4 attorneys that handle Class action law suits.

2 of 2 people found this helpful.
120

Just got my car back from the NHSTA 16V-349 airbag recall. They're not doing anything about the cracks in the dash at all. They even take pictures before and after to make sure they don't have to do any repairs to the dashboard to ensure no monetary loss on dealerships behalf. Infiniti cares about protecting it's bottom line and will not do what's right and recall the faulty dash. The only resolution that is feasible is to contact an attorney to file a class action lawsuit. Other than that we're just all pretty much screwed... smh

3 of 3 people found this helpful.
50

EVERYONE needs to go to www.NHTSA.gov and file a complaint about their dashboards ASAP. This agency then investigates and can get the ball rolling with recalls of the dashboards. I have not had my airbag replaced as of yet. Still waiting on parts. My passenger side dash board cracking is worse, sticky, messy, shiny and the drivers side is now peeling.Austin Infiniti in Austin, Texas like many on this forum told me I put something on it that caused it to breakdown. I actually used what they recommended on the car and it has been mostly garage kept. Mark Bailey Service Manager as been no help after the last complaint I filed. The company obviously is not going to do anything on their own so as many people as possible need to contact Consumer Affairs Infiniti 18006626200 and file a complaint and with the National Safety Board ASAP.

50

I would be interested in participating in any lawsuits against Infiniti. It appears there is a safety issue with a dash deterioration such as this. My car looks just like the above photos but worse. I will be posting the latest.

120

Submit a free case evaluation like I did. I'm tired of getting the runaround from infiniti. Take action guys, they serve all of Florida, Georgia, Mississippi, Tennessee, Kentucky, Alabama, Arkansas, Massachusetts, New York & Pennsylvania: https://www.forthepeople.com/tampa/? ads_cmpid=340043643&ads_adid=20144978883&ads_matchtype =b&ads_network=g&ads_creative=177774580504&utm_term=%2 Bmorgan%20%26%20morgan%20%2Btampa&ads_targetid=kwd- 122157417363&gclid=Cj0KEQjwtu3GBRDY6ZLY1erL44EBEiQAA KIcvodv04z2- NVhb6kc2ibOqdwaBQ1TZpqTxu7rma5kNF0aAgrU8P8HAQ

1 of 1 people found this helpful.
50

If anyone knows of a group in Texas filing please post the information.

30

Just sent email to Morgan & Morgan. www.forthepeople.com. My 09 g37 dash is cracking. Bought new, garage kept. Less then 8 years old & 54,000 miles on it. Poor quality & customer relations

120

Thanks Brad, it's time we all take action and quit sitting on our hands! The nissan altima owners did it and so can we. We've worked too hard paying for our vehicles. It's time for Infiniti to do whats right!

30

Morgan & Morgan responded today. They are reviewing it in there class action dept. I recommend EVERYONE contacting them so they see the support for a class action law suit. www.forthepeople.com

1 of 1 people found this helpful.

I have a 2008 Infiniti M35 Sport, which has a 14 crack on top of the drivers side and a 1 inch crack in front of the navigation screen. I too would like to resolve the matter knowing that Infiniti will pay for it!

120

Well guys I got a follow up form Morgan and Morgan. This is What they said: Thank you for allowing Morgan & Morgan to review your potential class action claim. After review, we have decided to decline representation on your behalf in this particular matter. Our decision does not mean you do not have a viable claim. Rather, it simply means that we have made a decision not to represent you. We strongly suggest that you contact another attorney immediately for assistance, as law firms evaluate cases differently and another attorney may believe a claim can and should be pursued. If you choose to contact another attorney, you should do so immediately as all legal claims are subject to a statute of limitations. In other words, if your claim is not filed against the responsible parties before the statute of limitations expires, then you will be forever barred from bringing a claim. Because we have not investigated your case, we are not making any determination as to the statute of limitations applicable to your claim. The statute of limitations in your case may have expired before you ever contacted our law firm, or the statute of limitations may expire in the very near future. As such, you should act quickly to avoid jeopardizing your potential claim. Although we are declining to represent you at this time and will not be filing any lawsuit on your behalf, we wish you the best and again thank you for allowing us to review your potential case. Please consider calling us in the future if the firm may be of service to you. Finally, please be advised that if you have a separate claim being investigated or handled by another Morgan & Morgan attorney or department (such as a medical malpractice or personal injury claim), this letter does not impact that other matter. This only relates to the potential class action you brought to our attention.

Well, apparently the dashboard cracking problem is not going away. My wife's 2012 G37x coupe just started developing the dashboard cracking problem. The car has ~40k miles and has been treated like a baby and garage kept. The dealer said it was not covered and there was no TSB but they said they would send the pictures to Infiniti USA. I will report here when I get a response. This is my wife's second Infiniti (she has a G35 before that that we traded at ~100k miles with no issue whatsoever) but if this is not handled appropriately, it will be the last. I have never seen that on any of my cars and that is the last thing I would expect to see on a "semi-luxury" car.

30

Infinity/ Nissan is getting REALLY bad with the quality of there cars. Sad thing is, they don't seem to care. They no longer are surviving on repeat business, but new, unaware buyers for the first time.

2006 M35 here, and I'm in Florida. I have never applied anything other than water to clean my dash, and it's now cracking everywhere. And it's soft, so if you allow your fingernail to touch it, you end up with a gouge. So I looked up the class action lawsuit. It was finalized in January 2017, but only for Nissan Altimas. So I'm screwed with my dash in my 11 year old $65,000 car. Thank you (not) to Nissan/Infiniti.... Opening two paragraphs from the class action site are pasted below. "A federal court has granted final approval of a settlement Gibbs Law Group and co-counsel reached with Nissan to resolve class claims that 2008 and 2009 Nissan Altima cars have defective dashboards that melt and become shiny, sticky, and reflective when exposed to sunlight. Judge K. Michael Moore held a Final Approval order in Miami, Florida on January 5, 2017, and issued a Final Order and Judgment approving the settlement and class counsel’s fee application. Under the terms of the settlement, Nissan will cover all but $250 of the cost to replace melting dashboards. Altima owners who bought their 2008 or 2009 vehicle in Florida and currently reside in Florida qualify as class members. Class members who have already paid to have a melting dashboard replaced can submit a claim to be reimbursed all but $250 of the cost." ...and it goes on into more detail, but there you have the date of the decision and also who members of the class are. Good luck...

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