Is 6mm on brake pads considered "near end of life"?

Asked by Oct 09, 2016 at 03:49 PM about the 2008 Toyota Sienna XLE

Question type: Maintenance & Repair

I paid $100 to have a vehicle inspection done on a 2008 Toyota Sienna that
I recently purchased. In the inspection report that the shop gave me they
noted that the front brake pads were at 6mm and stated that they were
"nearing end of life", then proceeded to price out the parts and labor for
replacing the front brakes and rotors. When I spoke with the technician on
the phone he told me that he recommended that they be replaced within
the next 1-2k miles, and implied that leaving them unreplaced could be a
safety issue. This seems absolutely outrageous to me, as I would expect
brake pads with 6mm to last me, at the VERY least, another year. However,
I am not a professional and I would like to get more information about this,
as I am considering making a complaint against them to the BBB. I already
disputed their report and asked for my money back twice. The first time
they denied me, saying that they had clearly written the width of the brake
pads, that according to them that was "near end of life", and that they had
never recommended that I make a replacement (even though they took the
time to price out parts and labor on the invoice for the inspection). The
second time I disputed it they never bothered to respond.

4 Answers

20

In reality all wearable parts are 'nearing end of life', especially brake pads. Depending on the material used, 6mm may last 10k, 20k or 5k. The shop did give you plenty of information to make a reasonable determination YOURSELF, they didn't push hard on selling you parts and in my opinion based on what you stated were accurate. Not sure what you're looking for, maybe justification for being upset with them. To be safe replace them with ceramics when you feel they need replacement and keep an eye on them. They should last at least 40-50k on the low end baring any other issues such as warped rotors or week rear braking.

2 of 2 people found this helpful.
24,785

3mm is considered time to replace, by 2mm you risk pads breaking apart. They weren't out of order, just selling a service, which is what they or any business does. You seem to be overreacting.

47,675

One of those "pain in the butt" customers that shops hate? Maybe.

1 of 1 people found this helpful.

Sierra_Mountain, thank you for your reply. It was very helpful. My primary concern, and the reason I asked for a refund, was because they told me that the pads needed to be replaced within the next 2k miles or it could become a safety issue. An honest inspection report would have simply stated what you did and left it at that. Instead they added what I believe to be some very manipulative wording and recommendations, to lead me to believe that the repair needed to be done very soon. This, in my opinion, was highly unethical, as I do not believe any car expert on here would recommend to a friend that they replace their brake pads at 6mm. They crossed the line from doing the service I paid them for, to unethically trying to pressure me into unnecessary repairs. I understand that for a car expert it would have been a straight forward call, but I did not know anything about brake pads at the time and would have stupidly paid them to make the repairs if a friend of mine who knew more had not intervened. Anyway....thank you!

Your Answer

Add photo

Related Questions

  • Is 6mm on brake pads considered "near end of life"? 4 answers

    I paid $100 to have a vehicle inspection done on a 2008 Toyota Sienna that I recently purchased. In the inspection report that the shop gave me they noted that the front brake pads were at 6mm and s...

    2008 Toyota Sienna XLE

    -

    Maintenance & Repair

  • Where is coil #6 on a 2007 Toyota Sienna? 1 answer

    My mechanic indicated that ignition coil #6 is bad. I am not sure which one this is. If it is one of the ones at the front of the engine I should be able to replace myself without much problem. But ...

    2007 Toyota Sienna LE AWD

    -

    Maintenance & Repair

  • Can I put a set of 205-75-15 tires on a 2001 Toyota Sienna? 3 answers

    I have a good set of nearly new 205-75-15 tires on my inoperable Kia SUV and a bad set of 205-70-15 on my Sienna. Toyota recommends 205-70-15 tires for Sienna. Is it OK to put the 205-75 tires on th...

    2001 Toyota Sienna LE

    -

    Maintenance & Repair

  • Reversing problems on Sienna

    My 2005 Sienna is having trouble reversing. Occasionally it refuses to budge from park, and extreme acceleration is required to make it move. It feels like drove over a hump, and then is fine for we...

    2005 Toyota Sienna LE

    -

    Maintenance & Repair

  • Why do I have low airflow coming out of dash vents? 4 answers

    I have a 2005 Toyota Sienna and I am getting very little airflow coming out of my dash vents. The air is cold and I can increase and decrease the speed, I am just not getting much air to pass throug...

    2005 Toyota Sienna XLE

    -

    Maintenance & Repair

Sienna

Looking for a Used Sienna in your area?

CarGurus has 29,699 nationwide Sienna listings starting at $1,495.

ZIP:

Search Toyota Sienna Questions

Toyota Sienna Experts

#1 Mik00000
Mik00000
Reputation 1,590
#2 Tom Demyan
Tom Demyan
Reputation 1,180
#3 dandyoun
dandyoun
Reputation 890
View All

Related Models For Sale

Used Honda Odyssey
212 Great Deals out of 20,912 listings starting at $1,900
Used Toyota Highlander
358 Great Deals out of 26,011 listings starting at $2,800
Used Dodge Grand Caravan
168 Great Deals out of 26,544 listings starting at $2,300
Used Toyota Camry
1,103 Great Deals out of 90,763 listings starting at $1,599
Used Chrysler Town & Country
273 Great Deals out of 16,154 listings starting at $900
Used Honda Pilot
389 Great Deals out of 22,309 listings starting at $1,500
Used Kia Sedona
113 Great Deals out of 8,967 listings starting at $2,200
Used Nissan Quest
65 Great Deals out of 2,760 listings starting at $2,499
Used Toyota RAV4
890 Great Deals out of 67,128 listings starting at $1,990
Used Toyota 4Runner
261 Great Deals out of 19,022 listings starting at $2,500
Used Toyota Corolla
858 Great Deals out of 70,595 listings starting at $1,874
Used Toyota Sequoia
138 Great Deals out of 5,469 listings starting at $1,500
Used Toyota Tacoma
473 Great Deals out of 41,593 listings starting at $1,995
Used Chrysler Pacifica
50 Great Deals out of 27,740 listings starting at $1,900
Used Honda CR-V
920 Great Deals out of 59,352 listings starting at $1,990

Used Cars For Sale

2017 Toyota Sienna For Sale
19,737 listings starting at $23,617
2016 Toyota Sienna For Sale
10 Great Deals out of 1,042 listings starting at $20,250
2015 Toyota Sienna For Sale
39 Great Deals out of 1,448 listings starting at $14,500
2014 Toyota Sienna For Sale
43 Great Deals out of 1,795 listings starting at $12,629

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use.