14404B trans wave plate – Problems Communicating w GM

Asked by Jul 16, 2017 at 11:32 AM about the 2008 Saturn VUE XR V6

Question type: Maintenance & Repair

I have a 2008 Saturn VUE which recently developed transmission problems. From my research and discussions on various auto repair forums, I learned that my Vue is covered by the above-mentioned 14404 special coverage (transmission clutch wave plate). This warranty is also confirmed on my Onstar account as an existing warranty until Jan 2018/120,000 miles (my mileage is currently 92,000).

On Friday, I spoke to a customer rep/manager at GM. He didn’t seem to know anything at all about the wave plate symptoms/criteria for coverage, and all he was able to do was make an appointment with a dealer who immediately told me that if I still had my reverse gear, I was not covered by the warranty. Is this correct? In other words, does still having a reverse gear invalidate all the other symptoms (e.g. slipping, not shifting, shiny fluid).

On top of that, when pressed for further info, the dealer indicated that the “appointment” would consistent of disassembling my transmission, and I would need to leave my car at the dealership. I then asked, “who’s paying for that?” and was told that if it wasn’t covered by the warranty, I would be paying for it. Of course I cancelled the appointment because I can't afford that kind of job if it's going to be out-of-pocket. On top of that, as I mentioned previously, he earlier told me that "reverse still working" means “not covered,” so what would be the point even if I had the funds?. Any thoughts on this? Is he correct about "reverse not working" being a prerequisite for coverage? Is this the kind of response to expect from GM or did I just have a bad experience with that particular GM rep/dealership?

No answers yet

Your Answer

Saturn VUE Experts

  • #1
    Tom Demyan
  • #2
  • #3
    Christopher Chris
View All

Related Models For Sale

Used Saturn Outlook
30 Great Deals out of 709 listings starting at $2,450
Used Ford Escape
1,036 Great Deals out of 85,210 listings starting at $1,288
Used Chevrolet Equinox
971 Great Deals out of 70,290 listings starting at $2,200
Used Honda CR-V
787 Great Deals out of 53,406 listings starting at $1,750
Used Toyota RAV4
800 Great Deals out of 50,432 listings starting at $1,500
Used Chevrolet Captiva Sport
70 Great Deals out of 1,579 listings starting at $5,950
Used Nissan Rogue
567 Great Deals out of 69,921 listings starting at $2,895
Used Nissan Murano
323 Great Deals out of 23,727 listings starting at $1,500
Used Hyundai Santa Fe
251 Great Deals out of 13,707 listings starting at $1,995
Used Saturn Sky
7 Great Deals out of 183 listings starting at $5,500
Used Kia Sorento
460 Great Deals out of 28,542 listings starting at $1,999
Used Kia Sportage
251 Great Deals out of 16,697 listings starting at $1,795
Used Saturn Aura
18 Great Deals out of 927 listings starting at $1,695
Used Ford Edge
791 Great Deals out of 49,691 listings starting at $2,499
Used Ford Explorer
806 Great Deals out of 62,574 listings starting at $1,000

Used Cars For Sale

2009 Saturn VUE XR V6 For Sale
5 Great Deals out of 75 listings starting at $3,000
2008 Saturn VUE XR V6 For Sale
175 listings starting at $2,495

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use.