2003 Acura TL. Clock just reverted to 0:00. The light is green but I can't set the hour or minute. I changed the fuse but it didn't help everything els is working
I have same exact issue which started today! Hope we get some helpful responses!!
Me too! Everything else is working, but all zeros on the clock, please help!
Are you kidding me? Multiple people having this happen within the last 12 hours? Climbed in my car today and found my clock showing 0:00. Tried to reset but hour/minute won't change. Mine is also 2003 Acura TL Type-S. Hackers? Eclipse? This makes NO sense! I guess I'll call the dealership on Monday. But absolutely certain they will be clueless about this....prob want to pull the dash and go exploring...ka-ching!
I just called the Acura Customer Assistance (800) 382-2238. They have received several calls today from 2003 Acura 3.2TL model cars with the same problem. They have no clue as of yet.Supposedly, Acura customers will be informed once a solution is found. The Acura dealership may not have a solution for this either. Why just the 2003 Acura 3.2TL is some what of a mystery. Let's hope a solution is found.
Same clock problem blinking 0:00 on my 2003 Acura TL-Type S - just happened on my car Wednesday evening (08/16/2017)
I called the dealership also and they didn't have an answer. Perhaps if we all keep calling the customer assistance number they will be motivated to find an answer
I'm sure we'll get the same answers we got with the Analog On-Star system, which was, "Sorry, we can't help you! So sad, too bad!" :-(
Same thing happened to my 03 Acura TL type s this past weekend & it won't let me set the time
I agree with Tiptoeing, we all should call the Acura Customer Assistance. It is mystifying why all the 2003 model are showing the same problem unless it's been hacked. Maybe the software used on this model was unique and hackers could just get to it.
Happened to my 2003 tl/s on Wednesday, 8/16/17 as well.
Happened to my 2001, 3.2. But this morning when I went to look at the map on the navigation, a moments later the clock came back. It states wrong time (didn't get chance adjust), but it's not 0:00.
Exact same issue. 2003 Acura TL Type-S. Would love to know what's going on.
Same here with my 03 TL
Same here with my 03 TL 3.2 Type S. Leem
My 2002 MDX has the same problem. :(
My 2002 TL Type S has the same issue. Started 3 days ago!
03 TL same issue few days ago
same issue with my 1999 TL upgraded to CD and 2002 TL type S
Me too: 2002 CL-S
the clock reads 00:00 on my 2003 Acura CL 3.2 S-type. This happened this past weekend 8/20 and I cannot reset the time. Everything else on navigation works fine.
My 2002 CL-S did this on 8.18.17. Why would Acura want to help with this? Cars that are 15 years old +/- probably won't generate any desire for Acura to find a solution.
my 2002 TL got the same issue this month:(((
I just called Acura customer service and they advised that it appears to be a satellite problem affecting only the 2002 and 2003 models. Engineers are purportedly working on it with no estimated time for resolution. Also, they do not know how they will be communicating the "fix" to the owners. Stay tuned
I just joined the club as well.. 0:00...:(
I've read other blogs where 1998-2001 Acura have this problem too. It's too weird that at about 15 years on Aug 18 many have developed the problem. Again, maybe the Y2K bug?
I suppose we can hope they figure it out but I wonder how long it will take. It would be good PR for them to find a fix since we are all obviously long time owners who will need to replace this car at some point.
I called Acura today (8/22/17) with same problem. They told me thethey are aware of the problem and will call or email me when they find a solution. the number I called is 800-382- 2238... hopefully you will all call to register your complaint.. Maybe there is strength in numbers
I told Acura customer service representative. I have had my 2003 since 2002 March and I love the car and am ready to buy a new one but this problem needs to be fixed in order for me to buy the 2018 Acura TL. Is that going to make a difference?
a late Y2K problem I guess...
Called the 800# I was told to take my car to a dealership. They said someone else had reported the same issue with a 2003 Acura TL, I have a 2000 TL3.2. I asked customer service if the would send out an email when they find a solution. She said they don't send out emails unless it's a recall. In other words they don't have a clue.
I am having the same issue with my 2002 TLS since August 17th or 18th. Acura technical is aware of the problem and it is affecting Acura and Honda vehicles of multiple years, models and trim lines with and without Navi systems. They encourage you to call them at 1 800 382-2238 to report your issue in order to try to get a fix for this issue.
I just called the 800# and the nice guy I spoke to said "Don't take your car to the dealer. Nothing wrong with the car. Acura is now aware and is working on a solution with Honda Japan and the Mfg of the GPS unit." How can we all get different answers from the same number? Acura created a case number for me and took contact info. But I agree...no need to take your car to the stealership...they know nothing until Acura tells them.
my 2001 TL has same issues.
Same here 2001TL just happened about a week ago checked fuse was fine.With all the techs at Acura none have a clue really.
STOP TALKING TO THE REPAIR TECHS! They know nothing! Call the 800# as listed and give Acura your Vin# and they will contact you when a solution is found.
I agree with filing a complaint at Acura. Perhaps if enough people comment they will feel pressured to find a solution
We have a 2003 TL w/navi and have the same problem. Problem occurred about 8/18.
AL our 2003 has lost time it's 0:00 since 8/16 all else works?
Same happened to my 2002 TL-S .. I wonder if pulling a fuse for the navi to reset it only ( without disconnecting the battery ) might cause it , the clock , to work again ..
I'm going to try resetting the navi by pulling the navi fuse .. this page shows u where the fuse is located for 2002 TL . http://www.autogenius.info/acura-tl-2002-fuse-box- diagram/amp/
Pulling the Navi fuse does not work. Been there, tried that. The problem is the satellite signal that sends signals and data to our Nav systems. Honda and the Nav maker need to fix it.
Than you .. your point about the sat signal can may well indicate that perhaps sat signal got interrupted across the board , the antenna in the acura TLs aren't working well suddenly, and/or the navi clock has a defect that just started to show up in unison .. ..
Same thing here. MDX 2002. Just called the 800. Got a case nmbr. Will call me back once resolved. Acura is aware and working to fix.
AP My 2001 3.2 TL the same problem on Wed 8/16/2017 .
After resetting radio likely will present another hassle.. a problem with 2002 TL's radio code is it won't accept the code unless u do it from an underground parking structure where there's nearly no radio signal interference .. my Acura TL has to go thru this each time I reset my radio code but I got it down from experience by going to one parking structure where it'll allow me to reset for sure each n every time ..
Received email from Acura saying reset the radio code. I've owned the car new since 2003 and I've only done that a couple of times when battery was replaced/disconnected. Both times, I was prompted by the word "code" displayed on the radio. I went out and found serial number and reset code in glovebox, but couldn't figure out how to do reset without disconnecting the battery first. I'm not gonna try that on my own so may need some help.
Kristy, it's easy. Buy a 10mm wrench, pop the hood, look at the battery and see the BLACK cable, use wrench to loosen bolt that holds black cable to battery and twist fitting until the cable slides off terminal. Then replace cable on terminal and retighten bolt. Takes 5min.
Well... resetting the radio code didnt work for my 01 RL. Perhaps someone at Acura is trying to keep you occupied for 5 minute while they sort things out.
MarcRL2001, no, unfortunately resetting the code doesn't work. The dealers are clueless about this. Call the 800# listed above, create a file with Acura, and they will contact you once Acura or the GPS maker figure it out.
Same problem with me, I have a 2003 Acura 3.2 TL. I did a brake job this weekend that included swapping all four rotors and I noticed on my way home from work the clock displayed zeros and I can't reset it. I was already thinking I must have move something I shouldn't have. But now I'm starting to believe it was the solar eclipse : )
Sometimes resetting the radio code does not work. Brought car to dealer and he knew right away that there is a bug in the system but if you disconnect the radio antenna cable to the head unit it works. A bit tricky to remove stuff to get to the antenna cable but the dealer did it so many times it took him less than 5 minutes to do it all. With regard to the GPS clock issue. Talked yesterday to Acura Customer Care and they working with Alpine Electronics (vendor of NAVI) and they were able to repeat the problem and they believe it involved a satellite preposition issue and are working on a solution. Acura rep said they would inform people of the outcome if they contacted them.
Listen up !!! When I called Acura to fix the TIME (0:00) issue - they have to clue. I decided to call Alpine Electronics CSR and they aware of this issue and reported to JAPAN for resolution. Once they hear back from them - will let us know.
Yes we are all in it, I have 3 Acuras (2001, 2005, 2014) , only 2001 Tl has 0:0 on the clock. I knew it was a computer glitch as soon as it popped up. We have to wait for a fix. We all need to call Acura and give your info. , they usually contact you if it is a safety issue but this is not, so make sure to call.
my 2002 Acura's clock is 000. Happened on Aug 16th last week...HELP !!! email@example.com.
Add two more to the growing group: My 2001 MDX and 2003 Honda Odyssey. Noticed it on both vehicles within 1 week of each other.
Same problem.............0.00........01 MDX..........stared a few days ago
I don't drive my 2003 RL that much anymore but found this same issue last night----I was going to reset the NAVI by disconnecting and reconnecting the battery and plugging in the 4 digit PIN but it looks like that ain't gonna work after reading how wide spread the problem is.---guess I'll keep checking back to see if problem is resolved .
I saw dealer today and they have no idea. Suggested the system might be on they way out but I think they were just guessing. They reset the Nav but still 0:00. At least the radio and Nav system still work. I've never upgraded the Nav disk. I wonder if that is an issue.
with so many different units having this same issue at the same time I would think it is a common problem on their end. There has to be some kind of corruption in the transmitting software somewhere---that's my guess
I have put updated discs in both of my cars that have the problem, although neither are very new, because I found the new maps are not much more current than the old. I now use a Garmin for most nav functions. Ironically, the thing I used the most was the clock.
Same here on my Acura CL 2001 :(
Me too. Started on 8/16/17 with my 2001 MDX
I was looking at another thread on this subject (0:00 clock) and noticed the dates were at about this same time last year. I kinda wonder if this has something to do with the fact that new cars are getting ready to come out and their navigation systems probably require a tweek with new stuff added to be sent up to the satellite .---maybe in the process of tweeking for the new cars they screwed up the clock transmission to the older cars---it may take a while 4 the programmers to figure it out.
Same thing is going on with my 2002 MDX.
My clock converted to 0:00 on August 19, 2017. Called the the Acura dealer. Sussman Accra in Jenkintown PA They told me to bring the car in they would do a diagnostic test for $150.Really! I have a 2001 CL 2 type S. help!
Nasus07....DO NOT GO TO THE STEALER! This is an Acura/Honda issue. They are working on it. Dealers know nothing. Call the 800# listed above and create a Case # with Acura. They will reply with a fix.
I have a 2001 acura cls, and the exact thing just happened to me last week. Clock is set to 0:00. It's driving me crazy! Lol. Has anyone found a solution?
Doesn't anyone read the prior responses?? The answer we need is stated above, which is CALL THE 800# ABOVE AND CREATE A LOG FOR YOUR CAR WITH ACURA AND ACURA WILL CONTACT YOU WITH A SOLUTION.
Thanks DanoGuru Call the 800-number, they took my information.
Add a 2000 TL to the list...
My 2001 3.2 CL Type S started doing this on 8/22/2017.
So far, it looks like it involves only 4 model years for Acura and Honda: 2000-2003.
Called the 800#. Said don't take it to a dealer and Acura technicians are aware of problem. Not a problem with the car itself. Might be a downlink problem from the satellite. No est fix time. He said hopefully you will turn you car on one day and the problem will be fixed and/or if you have called they will notify you of steps to fix.
Good. I called the number also and they gave me work numbers for my 2 cars. Said someone from Techinical Support should call me tomorrow. i will pass on what I learn.
Just got off the phone with Acura CSR and they know about the problem (satellite issue) and how it happened but no resolution as of yet. The CSR took my name and said she would notify me when it was resolved. No ETA.
I have an '00 TL, same issue. I upgraded my nav CD a few years ago. I'm curious if all of us here updated their Nav CD? This might be helpful in determining the troubleshooting.
I updated my navigation disc a few years ago too. Again, I have a 2001 Acura CLS. I miss my clock. :-(
It's interesting how much we get to where we depend on it. I still catch myself automatically glancing the corner of the screen to see what time it is, only to read 0:00!
Such a habit indeed .. kept looking at the 0:00 too .. Such an annoyance in a car that's been much enjoyed over the years ..
Called the 800 number to get added to the notification list, and it didn't leave me hopeful. She tried to schedule an appointment for me to take it in to the nearest dealer. I said my understanding was that it was a satellite problem the dealer couldn't help with, and she agreed. Leaving aside the question of why she would have me take the car to a dealer she knew couldn't help, I said I'd like to be notified when they found a solution. She added me to the list but she gave the distinct impression that there wasn't much point and this just isn't going to get fixed. I could be misunderstanding, telephone is an imperfect medium, but...
as another way to look into this issue, let's find someone with the same model that doesn't have this 0:00 problem .. it would be interesting to know whether all clocks in given model years are experiencing the 0:00 issue ..please post if you have a finding !
Informational : mine is a 2002 TLS made in Japan .. with the 0:00 issue that occurred a few weeks ago ..
I meant TL Type S .. FYI ..
My 2000 TL also has this problem which I noticed on 8/18...
Certainly some errors in the USA Today article, but it's encouraging to see something in print about the problem we are having. I expect Honda will find a way to undo the software update, or whatever else may have caused it. With this many owners affected, the potential for a class-action suit is certainly out there if Honda/Acura blow it off. I would be surprised if they do - they have been a good company.
Noticed today that my 2003 Acura clock is also reading 0.00 impossible to set it! Will call the 800 number.
OK! Big news! Acura just called in response to the case numbers they started on my 2001 MDX and my 2003 Odyssey. They were "swamped" with calls and are working the problem. The team members working it each have about 200 calls to make to people who have called the 800 number. if you get an 800 number calling you without any name with it, go ahead and answer, because that is how the call appeared on my phone. The problem appears to have coincided with the maintenance the government does on the GPS satellites in August of each year. The technical person who called said that last year it seemed to be Ford that was affected, and a few years ago, it was Garmin. The maintenance work is supposed to be completed by the end of this week and it is expected that the problem with our clocks will be fixed. If not, Acura will send out notices to the affected customers, telling them what will be done to resolve the problems. For those that have not called the 800 number discussed earlier (1-800-382-2238), go ahead and call to start a case number. Everyone should also make sure Acura and Honda have the correct mailing address on file for you should they need to send out notices about the problem.
I just called the number and got a case number. I appreciate everyone's help on this annoying clock issue. I will never take that little clock for granted again. LOL!
Great to hear of it .. I called the 800 as well & started a case # on this issue .. Acura is definitely well aware of the 0:00 issue ..
2002 tl type s same here , guess I'll wait for the satellites to get lined up!
Same thing over here 2003 TL Type S
2003 TL....have the same problem.....I assume the problem affected ALL 2000-2003 TLs?
Wow, my 02 TL did the same thing 2 weeks ago. All zeros.
air bag 2 time, cold start noisy, transmission problem, now clock 00:00 How honda to be good car again ?????
Like everyone who is posting I to have a 2003 Acura TL type S with a 0:00 clock setting. It is as everyone else unable to be adjusted manually and annoying and frustrating as all get out. This happened around the same time everybody else has mentioned. As suggested I will call the 800 number (1-800-382-2238) and get a case number started. And thank you for the detailed update GuruDC8LV, and all that have contributed, it is greatly appreciated! And it's good to know it's not just my car, or something I did to cause this problem!
My Acura TL 2000 clock went to zero at this same time. Very annoying. Will be calling the 800 number ((1-800-382-2238) and get a case number started.)
Hello All, this is typical of Acura. But I have the same issue as I called them, they told me we don't know what the fix for this is it could take a month or two. They suggested purchasing a new Navigation system lol. Start forking out $6K. Dr. Phil
Dr. Phil, who suggested buying a new Nav System? Was it a dealer or the official Acura Customer Service people? If the dealer, they don't know anything. They are clueless about this problem.
2002 tl type s same here
Just took a call feom Corey at Acura at corporate client relations. Our clocks should be fixed on September 17th. It should fix itself on its own. It had seemed to be a software satellite issue as so I was told. If it does not happen by or after the 17rh I was told to call client relations. Here is our much needed update!:) Michael
Same problem for my 2000 TL. Service said no soution! Thanks for this info have registered with Acura. Glad to learn it may be fixed 9/17!
Received an identical call on my answering machine today. Have them on tape (Lol) reference. The fix on the 17th. Hope a., goes well!
So looking forward to the 17th that possibly the 0:00 problem will have been corrected !
I wonder if they will fix my tranny? Same issue 2000-2003 ATL has Tranny problems I have only 77k miles and my tranny is failing. My MBZ has 170k and no problems. Not even a clock does anyone know if they stand behind the transmission at acura?
@GuruD826G - I have a 2000. Bought it 7 years ago with 90K and previous owner had the tranny rebuilt right before I got it. I took it in under warranty and had work done to it, then again 2 years ago at a cost of $2K - shop cut me some slack since they had already done it a few times. After that, there is a rubber plug in the tranny that dryrotted. Tranny slipped on my way to work. As soon as I pulled over, all the fluid went out on the shoulder. Should have been a metal plug. For an Acura, very disappointed. Fortunately, it didn't ruin my tranny. Although, I know the tranny isn't 100% right. Test drove a 2003 with 90K on Saturday (no nav, so no clock problem). Transmission was really smooth in it. Definitely a good one. Issue with this car was rust around the windows and interior door trim chrome was pealing off. Car needed a little too much work for what I was looking for. I would spend the same money to bring my 2000 back to life.
Ah-ha! I might be able to help you with this problem, depending on the symptoms you are experiencing with your transmissions. I would describe the problem I had this way: The transmission "shutters" or "stutters" when it is shifting from 1st to 2nd (usually) when accelerating lightly from a stop. Happens more often on a slight uphill grade. The feeling is like driving over rumble strips. Here's my story: I have 3 Honda-made vehicles that all had the problem, a 2001 MDX, a 2003 Odyssey, and a 2006 CRV. The first to do it was the MDX in about 2004. It was still under warranty. I would leave it with the dealer to drive, but they could never get it to do it. Finally, the tranny service lead asked me to drive it while he rode along. When I made it do it very noticeably on a smooth road, he said, "Whoa, I've never felt something that before"...they replaced that transmission immediately. No problems again until it started again just a few years ago. At around that time the other two cars started to do the same thing. I talked to some other Honda service centers, but they did not know what the problem might be. But by then, I had found a very good independent mechanic. I described the symptoms to him, and he said, "Yep, it's caused by the pickup screen for the transmission oil in Hondas being too close to the bottom of the pan." The screen and the linear solenoids start getting particles in them that begin to clog them up, and the shifting stutters. Here is the magic that he uses which fixed all three cars: 1. Drain the fluid, remove the pan, and clean the pickup screens and linear solenoids. 2. Reassemble and flush with 10 quarts of Honda DW1 fluid. 3. Add one bottle of red Lubegard ARF protectant. 4. Pay the bill - probably less than $200. 5. Done. He also said if Honda owners take their cars in at about 15K-20K miles (early) to get the transmissions flushed and refilled, they will probably never have the problem.
My tranny had recall work done twice, then a third time out of repair warranty period. I complained and dealer discussed with Acura, so I paid $500 and they replaced entire tranny with a new updated model. Fixes don't work. You need the new model tranny. I've got 155,000 miles with 50,000 on new tranny and it's been trouble free.
just got a confirmation call from Acura customer care that confirms the clock issue will be corrected on or about Sept. 17th.
I received this today from Acura: At this time we expect the clocks to reset themselves on 9/18/2017. We are very sorry for the delay in the resolution of the concern. We welcome you to contact us with any additional comments or questions. You are also able to reach us by calling #800-382-2238, option #7 or on Twitter @AcuraClientCare.
Glad to know I'm not alone. Not glad to know they don't get have a solution.
Have the clock problem on both of my Acuras, 2002 MDX and 2003 TL Type S. Disconnected both battery cables and let sit for 3 days which discharged the capacitor or back-up battery in the Nav system and required me to enter the Nav code and the radio code. This did not reset the clock. Hope for the September 17 fix.
Me too, Acura 2002 RL - 140K... Still runs well, getts decent milage and looks almost like new.. I think the satellite story is BS. I have always had to change to daylight and standard time manually when the date passes by. Clock went to zero about one week ago and Nav unit in the same box was still working fine -- same module. I looked for a fuse - nothing help there. Repair services, nada. I wonder if Acura will distribute the fix, just turn it back on if it's a satellite problem or let us just sit here and pull what's left of our hair until they decide to honor what's left of their reputation... GW
Good news, the clock on my 2000 TL is working again! I did not even need to adjust it, it's displaying the correct local time.
Same with me. Good News!!!!
Unfortunately, mine hasn't reset yet. Curious what software version you successful guys have. In your set up, hit next twice. My version is 2.11.38. #suckstobeme
2000 TL fixed today. Version 1.09.
01 MDX. Got the call it would be fixed on Sept 17. Today is Sept 18.::.and not fixed. Anyone else?
My TL-S Acura 2002 has a working navi clock as of 9/17 .. very glad the fix was done and the effort was a collaborative one in notifying Acura about it
My TL-S Acura 2002 navi clock is still not working as of 9/18. Software version is 2.11.38, don't know if that makes a difference. I suspect when I call they're going to tell me to take it to the dealer, who will charge me for a diagnostic then tell me they can't do anything.
GuruDHYRH, Did you ever call the Acura Customer Service number to create a case number? Acura can help. Don't be a dummy by taking your car to the dealer as they know nothing.
Wow, Mine started working again on the 17th. Getting ready to go out. Hope it is still working.
as a suggestion: if your navi clock is still not working, try parking the car outdoors for a few minutes while the navigation system is powered on ..
I did call customer service and they recommended the dealer. I pointed out that the dealer couldn't fix it and they agreed. They took my contact information to be informed of a fix, but didn't give me a case number and didn't contact me. I'll try the outdoor parking.
My 2002 with updated disk still does not work. I park outside as well.
my experience with using any navi dvd update disc is that it slowed down my navi terribly so, and: the accuracy was totally off. so i returned the dvd. also: the dvd has nothing to do with the 0:00 fix. .. i would suggest using the original dvd in the navi ..
This comment was meant to share my experience with my Acura 2002 TL-S .. not for any other year or model .. "my experience with using any navi dvd update disc is that it slowed down my navi terribly so, and: the accuracy was totally off. so i returned the dvd. also: the dvd has nothing to do with the 0:00 fix. .. i would suggest using the original dvd in the navi .. "
My 2003 Acura clock is still reading at 0.00 one day after Acura told me it would self correct. Interesting some clocks are now working and some are not....
my 2003 Acura RL is still showing 0:00 as of 9/18---I installed an updated disc a few years ago, the disc says 2009 on it--not sure if that matters ---I tried installing the original disc (2000) but the screen keeps giving me a yellow DVD error message, so i have to stay with the newer DVD.---the software version says 02.11.35 ????------I'm not going to try to do any resetting ( battery disconnect, PIN # ) until I hear more info---I called the 800# a few weeks back to give my info, but I haven't called them back yet about this---waiting to see if more people still have issues
2002 TL Type S still not working as it relates to the clock.
My '02 CL-S not working either. I'll give it another day before I call Acura.
My 2000 TL clock is still showing 00:00. :( I'm hoping it will come back soon!
Has anyone had any luck with getting their clock on their Acura fixed from 00:00? This is getting to be very annoying, and it appears a lot of Acura and Honda owners are having issues here. Do we have to purchase a brand new system?
All of you who's clock hasn't corrected itself, what software version are you on? How to check: On the Set up screen, press 'Next' twice. This should tell you your version. It appears that those that are on version 1.xx seem to have their clocks fixed. Those of us on version 2.11.xx are still having th issue. Please confirm that this is true. This will help Acura to fix our cars too. One would think that they realize there are different versions, but that is not always the case with these things. Just have a little patience. Griping doesn't get any of us anywhere. Trying to assist with the fix will.
My software is 2.xx.xx. The exact version is written down in my car and I'm at work, but I do know that it is not 1.xx.xx but 2.xx.xx.
Mine is 2.11.38. Clock still 0:00.
'01 MDX.........2.11.xx............Clock still 0.00........drove it several times today around town.......
Yep, looks like a pattern developing where those with 1.xx are OK now, but 2.xx no cigar.
My 2001 Acura CLS has 2.11.35 software, and the clock still says 0:00. :-( I spoke to customer service. They are definitely looking into this issue with those of us whose clocks did not reset. Man I miss my clock. I will never take it for granted again. lol.
I am running version 2.11.22 and the clock still says 0:00. Sigh
I spoke to Acura today to update them that my GPS clock Vers 2.11.28 was still stuck at 0:00 and they are aware that some cars haven't been corrected and they are working on a satellite solution, but if that fails Acura will contact me via email first then send out a software update fix in the mail to me.
Mine too. My clock is set on all zero's.. Cannot set it. Help
Me too. Just called Acura and the engineers are still working on the problem for the rest of us Acura TL and so forth customers. Keep the faith. However, I know what you mean by not having that clock right there in your face. It's like a pacifier.. Who knew!!!! I think this is a phenomena for the psychologist to study.
our 2003 TL is still 0:00 as of 9-19 Al
I have faith in Acura/Honda. If this was General Motors/Ford/Chrysler after 15 years like our cars, they'd be like "Sorry, go jump off a cliff."
Two things. I also have faith in Acura which is why I only take my care to the dealership for service. My car is a 2003 TLS. It has the OnStar analog system which no longer functions since the upgrade to the digital OnStar system. I was really upset about this at the time and am now wondering if this may be the reason 2003 TLS clocks have not been reset. My Questions: Are there any 2003 TLS' with the analog OnStar system out there whose clocks are still set on 0.00. Also, are there ones out there whose clocks have been reset to the appropriate time. Based on the responses the analog OnStar system may very well be our problem. Thanks for any and all responses.
I have 2003 TL-S with non-functioning analog On-Star system. DorisM I was furious when my analog system stopped working, and Acura could not or would not replace or switch to digital system. Many letters, emails and phone calls later, I never did receive satisfaction. So, as far as "faith in Acura" although my 2003 is still performing well, mine has been severely shaken. My clock still reads 0:00 and mine is version 2.11.31
It's OK ptatohed. Take a deep breath. TL Type S. We know what we drive. It's just Acura shorthand, I guess. Is there really any confusion when we write it that way?
Not sure why I can't say or type anything online without starting an argument. But whatever. I've driven it for 14 years and like I said, I know it's a TL Type S. I've known that since the day I bought it. But if it helps you sleep easier, I stand corrected. I was wrong. I will never do it again. Still don't know what this has to do with discussion about clock reset.
Hi all TL Type S Acura drivers and whomever else that have the clock problem. Thanks to all who defended my short hand and those correcting my short hand. Since I now understand the problem is a Acura engineering issue I will await their resolution of the problem. My problem right now is trying to understand why I miss that clock so much. I shut the Nev off so its dark when I glance at it. However, it comes back on each time I start the car. I really miss my clock. So please hurry up and fix the CLOCK ACURA..... PLEASE AND THANK YOU. Now to the On-Star analog system: It went digital along with the rest of the world. I was just like you Kristy very upset as I depended on it because it is the answer to those of us who have a poor sense of direction. I loved it. For whatever reason the 2003 version was not upgradable. Since I purchased my car in Sept. 2003 when it was known by the dealership that the On-Star would not be upgraded with the digital version I made the case and received a refund for cost of the service for which I had paid in advance. Although I love my car that is the one thing I regret about it and now the CLOCK issue......I pray the digital upgrade is not related to the CLOCK issue.
Yep. My 2003 Acura TL clock is 0:00. My dealer said it is a satellite problem, and that Acura is "aware" of it. This all started about 45 to 60 days ago. The navi works fine, still gives the time left to destination in hours and minutes. The analog On-Star hasn't worked for years since they went digital. I guess Acura didn;'t consider that when marketing the TL, unless they assumed that we all would be trading our 2003 for a newer model soon enough to avoid that problem. Anyway, I'm not holding my breath for Acura to fix the clock problem. I just bought a cheap clip-on clock and have it attached to my AC vent fins. Somehow, I miss the friendly Acura clock on my nav screen. I notice that some of you now have a working clock. No such luck for me.
I have a 2003 TL S Type with On Star and a 2002 MDX without On Star. Both cars have the same software Version 02.11.32 and both clocks are 0:00. Looks like On Star has nothing to do with the clock problem.
I received a call yesterday evening from the Acura team working the problem. They are aware that the Sep 17 software upload did not fix all of the systems that had the problem. They are continuing to work the problem with the remaining units. From all the posts, it appears to now affect only those with the Ver. 2.11.xx DVDs. He is also aware that Honda units are likewise affected. (I have one of each). The person calling did not predict when the "fix" should be in, but he was convincing in his discussion that they are working it and intend to get it resolved. I told him Acura is doing the right thing by working to solve the problem and keeping owners informed.
One can only hope that Acura is the quality dealer they claim to be. We shall see. Interesting, the Acura customer service rep told me this was caused by the solar eclipse, and coincidentally, this began happening about that time. Alien intrusion??? :-)
So I have a Acura TL 3.2 liter of the year 2000. My clock problem is alittle different. Even though the clock is working it is stuck with it being 1 hour behind. Right now it's 8:33pm central time yet my clock says 7:33pm and is stuck in the central time zone. If any of you have this problem and know how to fix it, please let me know,
By the way, I never got any kind of software upload from Acura in Sep 2017. How did you get yours?
Software was uploaded to the satellites, not sent to owners. The problem was caused initially by a software update to the GPS satellite constellation on Aug 17. Now, they are planning to send fixes to that software load. If that doesn't fix it for the remaining units, then they could possibly send new software to the car owners in the form of a new DVD.
GuruD3HJ3, did you try setting the clock? if yours is working, but 1 hour off, you should be able to push "Setup" at the lower right corner, hit the "Next" button once, push "Clock", then you change "time zones", and add or subract "hours". It will let you access "clock" only if you have pushed the "OK" button on the legal BS screen.
That's what I am expecting, a disk with an update on it. Maybe Acura should hire SpaceX to send a tech up there to fix the satellite!
Thought I would check with Acura again (800-3822238) regarding the 0.00 clock problem since mine was also not corrected on 9/17.....Supposedly Acura engineers are still working on a fix and will be on a disk that will then be sent to dealers (this should be interesting) with no estimated timetable when it will happen.....and Acura will notify those that have called Acura to report their clock was not fixed earlier.............yawn!!
From Acura Customer Care as of Saturday, October 7 - Why is my navigation clock reading 00:00? 01-03 CL, 00-03 TL, 96-04 RL and 01-02 MDX Navi owners may see 00:00 on your clock. In regard to reported clock issues with particular navigation-equipped Acura CL, TL, RL and MDX vehicles, Acura has discovered a software calculation error that will self-correct after September 17, 2017. For customers that are still experiencing issues with their vehicle's navigation screen: Please be advised that there will be a software update coming, but it is not available as of yet. If you like I are still experiencing issues with the clock and are running software 02.xx.xx, take to Twitter and include @AcuraClientCare. A tweet with @AcuraClientCare will embed to the AcuraClientCare twitter page.
I have a 2003 acura to type s- I will call tomo I heard it was the battery inside the unit but just stumbled across this place. Will be calling acura tomo- thanks for all the comments.
No, it is a software error that was uploaded on Aug 17 to the GPS satellites. It now only seems to affect the units with the 2.xx software disks. They are working to fix the error. Batteries have nothing to do with this problem.
Mine too! 2002 Acura MDX. I miss my clock!!! 00:00
Unfortunately I really starting to believe that the problem is in the satellite itself and I doubt that Acura can do anything about it. I strongly believe this because this is October and it has been going on since August.
A software error is what caused it, and a software fix will be needed. They only do uploads to the satellites at certain times. The next one may be sometime this month, but they first need to find a fix to the error. If they determine the software in the satellite cannot be modified to fix the problem for those of us with the 2.xx disks, they might have to fix the disk software and send us new ones. Bottom line is that I believe they will fix it, but it might take time.
I seem to recall there was another person who tried going back to their older (1.xx) disc and it would not work. I still have mine, so I might give it a shot. The units and the discs were done by Alpine. I wonder if they are involved with solving the remaining problems? I assume those using the 1.xx discs now would not be able to go to a 2.xx disc if they wanted to update their maps unless the problem with those gets fixed.
I was the one who tryed using my old nav disc several weeks ago----I just tryed it again with the same result---I get a yellow dvd error message and it says to contact the dealer----the dvd is in perfect condition so evidently after installing the newer version ,the old disc becomes obsolete ??----I didn't try to reset the system by disconnecting the battery because I didn't want to dig a deeper hole---but that might be something I try down the road----can't tell what software version the old disc is since the info screen won't come up but my new disc is 02.11.35---------(this may be apples vs oranges but the older alpine disc has version 2.5 on it --the newer disc has version 2.7 on it---stamped on the outside of the disc)---older disc is from year 2000--newer disc is 2009
I have been told you can tell the version by the color of the disc. But...I guess we need to know what color goes with which version.
Just called Acura Assistance today 10/19/17 and opened a case number regarding the clock showing 0:00 problem. Strongly suggest everyone do the same. They are aware of the problem and will contact those with an open case number of their findings an possible solution when they know more. (800) 382-2238
my clock was set to 0:00 and could not adjust as of August. In Sept the clock started to work again, but 3 hours early off from central time but cannot adjust. With the resent time change its only 2 hour off from CST. This needs to be fixed
Go to Menu and hit the "OK" button. Then go to Setup (next to the clock display), and that will bring up the menu which allows you to adjust the clock to any time you want it to read. The actual numbers displayed by the clock do not come from the satellites. You adjust them manually just like a clock at home. Unlike a time signal sent from a satellite, the clock will not keep perfect time, and you will need to occasionally adjust it.
As of about a month ago, if you are running software 02.xx.xx, the time adjust buttons are greyed out and non responsive. GuruDC8LV, what software version do you have in your Acura?
My software version is Ver 2.05F, this is off the GPS screen. You are correct that the adjust items are grayed out for the clock. When you go to the clock adjust screen the current time is displayed as 0:00. When you go back the time comes back after a short time. Is there a way to fix/update????
My clock issue was fixed, but after reading the latest posts I decided to check my clock today. My clock did not adjust for the recent time change. When I attempted to manually adjust the time, the clock went back to 0:00... When I turned the Navi off and restarted it, the time reappeared though off by 1 hour. My firmware version is 1.09. What a pain this has been...
Then there are those of us that have the 2.xx software versions that are still waiting for them to work. I have two of them.
My software versions (2 cars) are both 2.xx, and my clock is still not working. I assume your software is a 1.xx version and that is why yours started to work again, even though the clock was not reading the correct time. If that is so, the buttons for adjusting the time should now be working. I used to adjust mine occasionally - but not now while it is not working.
Software version 1.xx.xx were fixed back in September with some over the air update. For those of us with software version 2.xx.xx, we are still awaiting our fix. UGH..
I'm glad I found this thread - I've got the same issue with my 2001 Acura TLX.
I sent email today to ask for update. Three months have passed and I haven't been contacted by anyone at Acura since they assigned my Case#. I'm starting to think this might never be resolved. But I did remind them I have a Case# and I'm still waiting for answers.
Let us know if you learn anything. I did get calls from them a couple of times - once early in the process, and another time after the first "fix" did not resolve the problem with the 2.xx systems. They said they are still working it, but it's now been more than 3 months since the initial software error that caused the problem.
Called Acura this morning, and Chris informed me that they're still working on a patch... will likely require a CD to be issued with an update. I have a case open for this, and they're supposed to contact me once a solution is available. I didn't ask for an ETA -- forgot, but, also likely that they just don't know, as yet. It's nice they're are owning the issue and working a solution, but, I imagine it's not very high in priority. Definitely encourage all to call and get a case opened (800-382-2238) -- the more customer cases they open, the more likely they'll expedite.
Thanks for the update. Encouraging more people to open a case number is a very good idea. i have two cars that are affected - an Acura and a Honda - and I have case numbers for both.
I have a new wrinkle. My GPS screen is no longer showing the 0:00 it used to show in large letters across the middle of the screen. The star background is still there. The time is still displayed in small numbers at the bottom right of the screen. Still reads 0:00.
For the hassle this is causing I think they should send us the latest Map DVD with the fix.
I would expect they would, but I will be happy just to get the clock working again.
I am looking into filing a complaint with the Federal Trade Commission (FTC) and the California Attorney General.
I just called the number above - option 7. They said they'll send me a disc in 4 weeks that will correct the issue but it is just to fix the issue they said I'd put my old disc back in - so no navi update.
That's good news. I wasn't expecting a navi update anyway, just give me my clock back!
If we all get a disc there will be a lot of technology- challenged people who will try to install the disc in their CD player, then get even more confused:)
Might be fun to be a fly on the headrest!
Hopefully they will, issue instructions with the disc for those that are clueless.
Perhaps a video would be simpler - https://www.youtube.com/watch?v=O4o5xsjmv0A
Has anyone had issues with the AC feature on the navigation screen? We have a 2002 TL S type. The heat works ok when on auto mode but when we try to use the AC controls to adjust the heat fan on the navi screen the heat cools down and won't warm up. And yeah our clock is stuck on 0:00 also.
GuruZMPG2, I think the A/C & heat functions are just quirky. Mine has always sucked. Sometimes to get heat I've got to increase the heat adjustment to full before it kicks in. Oddly my wife's 2007 RDX had similar problems until the dealer replaced the A/C relay. I'm thinking of doing the same on my '02 CL-S to see what happens.
No, A/C and all functions (other than clock) working fine on my 01 MDX and 03 Odyssey.
My 03 TL climate control does the exact same thing. Not all the time, but once in a while. Going from AC to heat seems to be the trigger. I haven't had anybody look at it. Since eventually the heat will come up, I just let it do its thing.
Just called Acura customer service with the 0:00 NAV clock issue. Was told that they do NOW have a solution to the problem which requires you giving them the DVD version # and current mailing address so that they can send a fix DVD with instructions that will resolve the issue. Takes about 4 weeks for the fix DVD to be delivered. So, if not already done, you should call them for the fix.
The number to call is 1-800-382-2238
I just called them and they said said nothing is available and I should call back in a couple of weeks. :(
I just called them about 45 minutes ago. The service tech took my address and the version number of the disk in my car, and told me Acura would send me a fix disk in 3 to 4 weeks, but not to discard the old disk, because it is still needed for navigation. If you haven't registered you car with them yet, they will need more info, like the year, model and VIN.
I just got off the phone and they verified all my info (again) and said a fix disk would ship in a few weeks. They absolutely wanted the software version number.
The clock on my 2000 TL 3.2, firmware 1.09 did return to normal. However, I can no longer manually adjust it (cannot adjust to Standard Time). When I try to adjust it, the clock goes to 0:00. I have reported this latest problem to Acura and this was their reply: "We have added your communication to your case. We are awaiting more information from our engineering team regarding this concern. We will contact you once we have further instructions. We thank you for your patience." I wanted to be sure that, if and when they send out an update, that they will include owner's that have the 1.09 firmware.
I called 1-800-382-2238 (Option 7) and after getting my information, they said a patch DVD would be shipped within 4 weeks. Sounds like they are going to fix it. Nice job Acura!
Wow... This is promising.......
This is promising but frustrating at the same time. When I went to my local dealer, the "Acura people" had recently been there to address this issue. I was told there would not be a DVD sent out, or given to the dealers, but that it was issue with their satellite that they were trying to resolve. The Service guy seemed a bit frustrated because he said so many have been coming in asking about a DVD fix and such. He said they are not getting one and had no idea where that idea came from. I just shook my head, said thank you, and left. I will call the number again and see what story I get this time. Thanks to everyone who continues to post their experience. It just lets us know we aren't alone with whatever we are told.
My clock was fixed as of Sep 17th, but it didn't automatically set the clock back with Daylight saving Time. So it reads an hour fast, and when I try to manually set it, the clock shows all 0:00, so I can't either increase or decrease the hour. I guess the clock will be alright when the next Daylight Saving Time change. Anyone else with this same situation?
Yes, see my last post 3 days ago.
Got a call last evening from Acura in response to my contacting them in early November and opening a case regarding our clock issue. Support guy had me check the DVD version # and said they be sending me a new disc. Should receive it within 2 weeks. 2002 Acura RL DVD version 2.60
@Ptatohed Acura called me last Friday. Called them back Monday, verified my case # and software version number. Was told that DVD/CD will be sent out in 3-4 weeks. If I'm lucky, I'll have it before holiday travel. If not, at least I know there is a potential for a fix. I'm not fully convinced that this will result in a complete fix. If anyone has received their disc, I'd be happy to hear how they made out. 2000 TL version 2.11.38
Acura called today. I had to verify info for them. They wanted to know what version and year the DVD was that I was using (printed on outside of disc)---mine is ver. 2.70A and the year is 2009---(for my 2003 RL) She told me that I would be receiving a disc in 3-4 weeks that would correct the software---I would still use my current DVD once this is completed-----thought I would pass this on---and by the way my caller ID showed "TOLL FREE CALL"-- I usually don't answer this type of call with all of the telemarketers hounding me, but for some reason I did this time--guess I got lucky
I just called Acura, gave them the ver of my nav. CD (Ver.2.A0). I was told I will receive a CD to correct the clock issue in 3-5 weeks. I suggest not to wait for a call from them, just call and with your CD ver. it will be sufficient. Good luck
May be it is that the service contract between Acura and Satellite Company was due on August 2017,and Acura does not want to renew the service contract, then the Satellite Company cut off the signal. We should ask Acura to renew the Satellite service contract.
Got my fix disc today, followed instructions to the letter, and now I have a "black screen of death". Well, not exactly. When I turn the ignition to II, Nav does light up and I was able to change to clock to correct time. But, once I start the car only a black screen is there. Go figure. In these situations I walk away for while, maybe a day, then come back to take another look. I'll let everyone know tomorrow. Acura called on 12/12 2002 Acura RL DVD version 2.60
Got my disc today. It says you need to put the original back in - haven't done the upgrade yet - got delivery movers here - will test later today.
I got my disc today. It worked. I have my clock back!! Who knew how much I would miss my clock!!
I have a 2001 Acura CLS. I just upgraded my navigation to the year 2013. It's the latest year they have on my model. The disc the sent me worked. YAY!!!
Rosemary, glad you got yours working, but that's hard on my male ego :) My wife rolled her eyes and said "And by a woman, too". Ouch!
LOL GurZGCLT!! Try upgrading your navigation disk. I think there is a "free shipping" sale before January 1st. Here is the link - http://acuranavi.navigation.com/acura-na :-)
I already have the disk (2013 Black DVD V2.A0) mentioned above installed in my car. It was in there before this time problem occurred. That disk has been available for several years, and I believe it is the final update anybody will be getting for their vintage Acura. So upgrading is not possible for me, and I still have the problem. Glad Rosemary was able to get her clock working, but most of us are still waiting. Looks like a fix disk is starting to show up, but may not work. Keep your fingers crossed!
I tried the update. Said I had the wrong disc. Might invest in a timex watch on ebay.
Yeah, I bought a cheap digital clock that clips to the AC vent louvers. I have to push a button to illuminate the time, but its better than 0:00.
I too already have the black disk, and I called to confirm that I have the most recent version. When I visited my local dealership, they had just been visited by corporate who told them that a disk is not the fix, and it is a satellite issue. They also said there would be nothing sent to the dealerships for a fix. So this is still an issue in my car, and it looks like many others. Still hoping whatever the fix is, that it comes in the new year!!
Any astronauts in the group? Acura told me they would send me the disk, not the dealership. That was promised about 3 to 4 weeks ago. So far, my mailbox remains empty. Happy New Year all!
I moved to Springfield, VA in late 2006. For those not familiar, they call that area in Springfield where I-95, I-395 and I-495 come together the "mixing bowl"...a nightmarish combination of high-speed vehicle maneuvering enhanced with human anger, stupidity and fear. They had recently reconfigured many of the entrance/exit ramps (to make it more user friendly....yeah, whatever! ) and when I forked over nearly $200 for the latest update sometime around 2007, I found none of that new route info had been included on my disk. It was still telling me to take ramps that were no longer there. I was new to the area and my GPS had me running in circles most of the time. That was the last one I purchased. I decided not to waste any more money on GPS "updates." I now use my phone. I still hope a clock fix is on the way, but I'm starting to have a feeling this won't end well.
Yes, map updates are not Acura's best feature. When I go to a known problem area (like you describe above), I bring a third party GPS with me (or my smart phone) that can be updated regularly. The Acura GPS will eventually get you there, but you may be "lost" for a while. You just have to be "smarter" than the Acura GPS, like reading road signs and following them verses the GPS. The real problem is when you try to put in an address that the data base doesn't know. You know it exists, but the little lady inside the GPS is clueless. Putting in an address the GPS does know that is on the same street or near where you are going sometimes helps.
just received my correction disc today by way of FedEx. My clock problem is solved but not without a bit of head scratching----the disc came with instructions which has 11 steps--the 1st step has you starting the car, the next several steps deal with ejecting the navi disc putting in correction disc and watching the screen for various messages---- very simple until I got to step 10 which says to "turn ACC off and wait 1 minute---step 11 says to start car and unit should work---------since steps 1-9 had the car running the whole time I assumed that turn ACC off meant to turn the car off---well that ended up giving me a blank screen--dead--nothing . I then started to wonder if ACC meant automatic climate control--not sure what its got to do with the navi unit but I turned it off waited 1 minute and I was able to get the screen to work when the ignition switch was in the on position but not when the car started???--I'm not sure exactly what I did after that---a series of trying to have the ignition switch off for a minute then on or vise versa but any how I eventually have it working now---the clock was originally 3 hours slow but I was able to correct that by selecting eastern time zone------I know what I've written is probably a bit hard to follow but I really don't know what exactly I did --thought this might help anyone who has a blank screen after doing the correction
Thanks. Everything made sense except the AAC issue. When you start the car before installing the new disc, do you also turn ON the AAC? I ask because down a few steps your directions say "now turn off AAC." What connection is there between clock and AAC?
whr617 (and anyone else) ACC should represent accessories. The accessories would be the radio, climate control, etc. Sounds like after step 9 you need to turn the car off and put the key in ACC position. Can't wait for my disc to come!
Thats what I originally thought was that ACC was the accessories position on the ignition switch but by having the car running as per the instructions and turning ACC off which would mean shutting off the car----- that gave me a blank screen????---I thought surely it doesn't mean climate control--but after trying that it eventually worked--maybe it was a fluke that the other actions that I took while I was scratching my head (dealing with turning ignition switch on and off)?????whatever I did it worked---I just think they could have explained step 10 a little better(turn off ACC)--when the car was still running
I am so happy that I wasn't the only one that had no clue what ACC was!! lol! I turned my car off, and that worked. Good luck to everyone else. It sucked not having a clock in my car. I'm a realtor. I can't be late to showings! lol.
I had the exact same issue as whr617 except I walked away and haven't taken the time to fiddle with it. Glad I waited until after Rosemary's post. I'm just going to call my realtor! I hope whr617 would do his best to point us in the right direction and/or try to reconstruct some of his steps.
So what position do you put the key at step 10? Off and then back to ACC? Just back to ACC? I am totally confused.
LOL GuruZGCLT! I'm sure your realtor can fix this issue. lol!!
I turned my car off. I even removed my keys.
step 1 has you to start car to turn on system----from here through step 9 the car would be still running---step 10 says to turn off ACC AND WAIT 1 minute----step 11 says to start car and unit should operate as normal;---mine didn't---blank screen that didn't change--as if it died---when I restarted car for about the tenth time I decided to hit the off button on the climate control waited 1 minute turned car off again ---when I restarted I thought that I saw the screen blink as I turned the ignition switch to start but it went blank while car was running---I turned it back off and placed the ignition switch in the on position and the navi screen came on---from here I don't know exactly what I did to get to work while the engine was running--it just involved playing around with different ignition switch positions while waiting for a minute between each try?????---maybe climate control had nothing to do with it maybe I needed to wait 2 minutes since it was -10 degrees at the time I was doing this???
My problem is I don't know what "Turn off ACC" means. The ignition switch has 4 positions. 1. Off, 2. Accessories, 3. Run, and 4. Start. So if your car is running after step 9, and you turn the ignition switch to position 2, that lets the accessories run (including the GPS screen), but the engine will stop. Now what? Wait a minute with the ignition switch in Accessories? Then what? Restart the engine? That's not really turning off the Accessories, it leaves them on, but stops the engine. Has anyone tried calling Acura and asking them what they mean? I don't have my disk yet, so I don't know exactly what the instructions say, so I don't know what question to ask Acura.
I'm not sure this helps thosw of us that already have the current disc. So unhappy right now. Glad for those of you that have a resolution. Thanks for the chuckle GuruZGCLT.
What current disk? Acura has sent out a "fix" disk, totally separate from the navigation disk. I'm not sure what "current" disk you are referring to.
it seems to me that who ever wrote the instructions forgot that they had you "start" the car in step 1 ---I think putting the ignition switch in the accessories position would be all you need to do---then step10 would make sense to " turn ACC off"--with step 11 having you "start" the car after waiting 1 minute-------------------------something I just now discovered-- maybe its a glitch that is only going to effect my car but I noticed that I can go out and start my car and the navi works--if I shut it off and restart a few seconds later I get a blank screen---if I then wait over ~30 seconds then restart the car it works???--might explain problems from my previous posts--I don't think this is a big deal but its confusing when you're sitting in a car in below zero conditions trying to figure out why this and that happened-----maybe I shouldn't post so quickly after experiencing things that don't make sense to me or anybody else--sorry if I'm confusing everybody
I'm wondering if this forum is monitored by someone from Acura/Honda? Many of the auto and tech type forums are. Thinking I will point customer care to this thread, especially the last week or so. So many problems and confusion, except of course Rosemary who got hers working. You know, there's always someone in the class that screws the curve for the rest of us :)
Received my "FIX" disc today and followed the included instructions. Easy peasy...worked like a charm and I have my wonderful clock back!!! If you haven't called Acura to file a report, do so now. 1-800-382-2238. FYI I drive a 2003 CL Type S.
@Liver, it was mentioned earlier that the "fix" was the 2012/2013 navigation disc (current version). If what Rosemary was speaking of was an actual fix disc, then my mistake. I will call them again, but was told there was no disc fix. Can someone please clarify what the actual fix disc looks like as it would seem to me, it would be a new navigation disc. Thank you!
See attached photo. It is not a new navigation disc. It is a disc to update the navigation system so your clock will work again. You then reinstall your navigation disc when the update is complete. The instructions come with the update disc.
When I am sitting in my car in below zero conditions, I don't work well either. Best if I just get out and go in the house until it warms up.
And here are the instructions that come with the update disc.
I have never ruined a curve before. I am very proud of myself. LOL! To clarify, I called Acura to get the actual Fix Disc. When I pulled out my old navigation disc to give them "my disc version", I realized it was from 2009. I decided to order an updated navigation disc after I called for the Fix Disc. I hope that makes sense. There is actually a separate Fix Disc. I have no idea why it worked for me. Luck was on my side. I heading out now to buy a lottery ticket... lol!
Alright. I got my DVD today. I was unsuccessful, but my clock is back, just 2 hrs off. Here are thoughts for you all! 1. Before you do anything - MAKE A COPY of the fix DVD. It appears to be just like a software DVD that once you install the software, it writes code back to the DVD and it doesn't run the file to upload the code. 2. As stated, easy to run through steps 1-8. Step 9 is to re-insert your Navi DVD. When you do, you are supposed to get message that reads "Navigation unit door is open or no DVD or disc is installed" (or something very similar). Got to that point. Here's the sticking point. 3. The next step (step 10) reads, "Turn ACC off and wait for 1 Minute." Okay, so this is where there is a language barrier (from my personal experience and humble opinion) and why this is confusing. I think that when they wrote the instructions, you were supposed to start the process with the key on, but the car not started. So, if you insert your key and turn the ignition one click, the navi should load up. If it is loaded, I would try the process from here, then when you 'Turn ACC off,' you are turning off the ignition, allowing the DVD drive to stop spinning, which is why you need a full minute before restarting the car. My #3 is where I got stuck. My interpretation was that you had to turn the ignition off for a minute and restart the car, similar to whr617. When I did this and the navi loaded up, I got an error message that I had an incorrect disc and to see the dealer. Take that with a grain of salt because this is hard coded into the error messages and you should NOT go to a dealer, as we have seen from previous comments. I figured, I would leave the car run, open the DVD drive, remove the disc to get a different error message (nav door open or no disc) and I did. I reinserted my Navi DVD and closed the door, but the message didn't go away for the first 30 seconds, so I shut the car off, waited a minute, then put the ignition in ACC mode to activate the navi. My clock came back and looked normal, however, when I pressed the set up button only the first set up screen appeared and I couldn't get to the clock settings (clock was 2 hrs fast). I should have been more patient - I think it just would have taken time for the DVD to load into the memory. Instead, I started messing with things and after an hour of tinkering, and freezing in the Mid- Atlantic USA, I'm calling it a night. I'll pick it back up when it warms up. BE PATIENT!!
Looks like SP365 has a different DVD than me. BTW, what does the SP365 stand for? In my world, it's SharePoint and Office 365
To SP365: Easy Peasy for you, maybe. A few questions: Did you start the car as instructed in step 1, or did you just turn the ignition to Accessory? If so, did you leave the car running while you uploaded to fix disk? If not, was the car not running for the procedure until you got to the end, where you inserted the navigation disk back in and turned the ignition switch from Accessory to off to stop the ACC (step 10), waited a minute, then started the car to boot the navigation disk?
To Rob: My disc is different from yours probably because the Nav disc we have may be a different version. I was asked to take my nav disc out and read them the version I have. That may be the difference.
To Liver: I started the car as instructed "1. Start Vehicle to turn on System". I left the car running and removed the Navi disc. I inserted the update disc and watched the progress bar complete and it then restarted the system and indicated the error of the wrong disc in the system. I then removed the update disc as instructed and inserted the Navi disc that I removed earlier. The car has been running all this time. I then shut the car off and waited at least a full minute. I restarted the car and pressed OK when the system came up. You have 2 choices here. you press OK or SETUP. Press OK. You then can select SETUP on the next screen to see the clock function. My clock indicated the incorrect hour, but the correct minute. I then corrected the hour and all is well so far. I ordered the latest Navi disc, 2013 is the final year update. I have yet to install it and hope it doesn't create a problem. As stated before, I have a 2003 CL. These instructions worked for me, but may not be the same for every model.
Thank you everyone for your responses... and a special thank you to SP365 for all of the great details and pics. I downloaded to word to I can reference when I receive my disc.
Just talked with Steven at Acura (800/382-2238 x7) regarding the 0.00 issue for my '01 MDX. I had called twice before and had an open case. He said the update disc was available for certain GPS software versions. Needed the current version of my GPS DVD (mine is V2.70A). He confirmed an update was available for this version. Said it will take five business weeks to arrive (Huh? Would they have sent it if I hadn't called for the third time?). Said this is a software update disc-not a new GPS disc. Start the car/take out the current GPS disc....insert repair update disc - follow the directions......take out the repair disc.....and re-insert the current GPS disc you just took out-don’t toss it!! (Note: He mentioned there was also some type of daylight savings not working but didn’t connect it to the 0.00 problem? Don’t know what others have experienced on this issue for those that have received the 0.00 update disc? Is there a daylight savings update problem?)
well, after periodically turning system on and off for the past day I've come to the conclusion that mine works maybe 50+% of the time (getting a blank screen ) when it comes up the clock is good---I have noticed if I try to restart after being off for under 20 sec. it never works---if I wait 30 sec or more it works most of the time but not all the time---very frustrating-----tried cleaning disc of fingerprints --no luck------I have a 2003 RL that is using a 2.70A disc
To SP365: Thanks for your expansion on how you did the procedure. I wasn't getting anywhere because Acura sent me a defective fix disk. Only 3 to 4 weeks to get a replacement. Not happy.
To GuruDCMKS: After owning my Acura for about 10 years, I have never had the clock update for Daylight savings time automatically. I have always had to adjust the hour forward or back.
Been dragging my feet. Got my case # a long time ago, but hadn't called to provide Software Version # (and of course no one had contacted me to get it). But I called today, provided the info, and was assured I would be sent the fix disc pronto! After reading all your lessons learned, I'm really glad I waited. My frustration meter peaks quickly, so doubt I would've had patience (or success) with those confusing instructions. Thank you all for sharing! Very helpful!
This info is for affected Honda vehicles: Acura is doing a good job addressing this issue, but only a couple of Honda models (including my 03 Odyssey) have the problem. When I first called Acura last August, they gave me case numbers for my 2001 MDX as well as the Honda. Today, I called the Acura folks at the number we all know by now, and they were very helpful getting my "fix disc" ordered for the Acura (quoted 3-4 weeks to receive mine). But, since Honda is a different division, the Acura guy transferred me to them for that "fix disc". The Honda person was clueless! At least the one that took the transfer call knew nothing about the problem. She even checked with a few others around, and they also knew nothing. All she could recommend is looking at Hondanavi.navigation.com to learn about an "update" disk. Turns out that disc is just the latest nav software disc. So, I called the guy back at Acura, and he said only a few Hondas were affected and they may not be aware enough to assist me. He "bent" the rules for me and ordered the "fix disc" through Acura for my Honda, so all should be resolved eventually. This is kinda fun, huh?
Will not replace our 2002 Acura TLS with another Acura. The "anti-theft" feature of the radio is idiotic. The problems with the reset and the clock are not acceptable, especially since Acura has had years to fix the issue, with little or no care for their customers. I'll try the 800 number to see if they will sent the fixit disc.
@Liver, what do you mean a defective disc? I received my disc and tried installing yesterday only to continue to receive the yellow screen saying "disc error" and then "unformatted" - multiple attempts to get my system to restart and launch the 'downloading software' resulted in that message appearing once and promptly turning into "Please check disc" - my system did not update. I have version 2.70A maps disc in my nav and all works fine except for the clock. I called into Acura and the agent said there were no engineers who could look at my case last yesterday and she would call me back by Friday (1/5) this week. I believe the disc is defective and they'll have to send me another one. I even tried getting into the diagnostic menu and force downloading the disc to no avail. Immensely frustrated. If another disc needs to be sent to me, I expect they do so with urgency given my experience - we shall see...
I mean defective disk because the download did not complete, hung up at about 4 dots from the end, then the screen read "Check Disk". I was on the phone with Acura during this process, and we both concluded there was something wrong with the disk, so they are sending me another one. However, this may not work either, because after I removed the fix disc and re-inserted the nav disk, the download screen reappeared, and the down load seemed to complete, and the system rebooted. I can now get to the clock page to adjust the time (which I couldn't do before because it was greyed out), but pushing the buttons does not change the time. Clock still reads 0:00. So unless the replacement disc completes the download like it is supposed to, I may still have the same problem. To Guru5TKYT, I suggest to you that Acura is going above and beyond any reasonable warranty to try to fix this problem. I doubt seriously whether you would get too many other manufacturers to do what Acura is doing after the warranty period is expired.
I agree with you that Acura has "gone above and beyond" what other companies might do with this problem...but...the warranty period has no relevance in this situation, because they caused the problem in the first place with the defective update to the satellites last August. I see it as being analogous to the unending air bag recall. Nothing is wrong with our nav systems. The problem is with their latest software. I think they are doing the right thing now.
@Liver - thank you for clarifying. You made it further than I did since I only got the download screen to appear once, which was after multiple attempts, and none of the download dots completed, it immediately went to 'please check disk' - all repeated tries after that resulted only in yellow screen 'disk error', then 'unformatted'. No word yet from Acura agent, I expect to hear from them tomorrow.
Wondering if this thread is closed for some reason. I've got a call into Acura tech support and will report back when I hear from them. Quick summary is I installed my fix disk about 3 weeks ago, my nav system and clock show up only in ACC position, when I start the car nav goes totally blank. I haven't tried resolve this situation hoping someone here might know the solution. Didn't happen so I called Acura. 2002 RL
What disk do you have in the cd drive now? I was getting blank screens until I abandoned attempting to use my "supposedly" damaged fix disk, and went back to the nav disk. The clock still does not work, but the nav does. Acura is sending me a new fix disk, but have serious doubts whether that will actually fix the clock. We shall see.
the issue GuruZGCLT is having sounds similar to the way mine started---I have a 2003 RL using a 2.70A disc---I didn't notice until many trys later that once I get the screen to come up and I turn the ignition switch off it will not come back up unless I wait at least 20 seconds to restart the car???? It doesn't matter if the ignition switch was in the ACC position or if the car was running. So if you stop at the ACC postion then decide to start the car the screen is going to momentarily blank out while you crank the engine and not come back on since its been less than 20 sec( at least that is what I'm experiencing)----most of the time when I start the car the screen works --the times that it doesn't I wonder if while turning the ignition past the ACC position I'm not quick enough and the screen gets a signal to come on then it goes back out during cranking and stays out because of the 20 seconds issue????-----curious if anyone else ends up with a similar situation---Its been about a week since I used the fix disc and as weird as it sounds the 20 seconds thing is holding true every time I try (doesn't have to be exactly 20 --just more than 20)---I contacted Acura and they said that they hadn't heard that anyone else had called in with that problem yet----its still early in the game I guess
Updated disk fixed my clock but now I only have a blank screen for my navigation.
Liver, my disk is v. 2.60. My clock is fixed, but blank screen just like Guru5BVGY. (We really need to change out screen names :)
GuruZGCLT, You will probably have to wait for Acura to weigh in on your problem. They do seem to be engaged, so maybe you will get relief.
To any and all, your software update disk, did you have to call Acura or did it just get sent to you from the case you opened with Acura Client Relations? The reason I ask is that I just called Acura Client Relations and the Client Specialist seemed to be somewhat clueless on the process to obtain a fix disk. I had opened a case in October 2017 and have been expecting Acura to mail me a fix disk. From my call I was left with the impression that unless I had called I might not be getting a disk. Also, even though they saw my open case where I gave them all my information, VIN, software version etc, I had to give all this information to the Client Specialist. UGH. He informed me that I should have the fix disk in 3-4 weeks..
I opened a case months ago. Hadn't heard anything, but phoned them recently to make sure I hadn't been forgotten. The rep who answered was very familiar with our problem and had no trouble at all. She confirmed my mailing address and software version # and said she'd get disk in the mail right away. Doubt I would have gotten anything if I hadn't called back though. So definitely recommend that everyone call if they haven't checked recently.
I opened a case in early Nov., got a call from Acura CS on 12/12 asking for my nav. disk version and said I'd get a fix disk in 2-3 weeks. Disk arrived end of Dec. All this and the fix hasn't worked for me. I have another call into Acura and I'm waiting on tech support to contact me.
So I got my clock fix it DVD today. (‘01 MDX Navi Software V 2.70A). (The fix it disk they sent was dated Nov 2017 and had 2.12.70 printed on it and right below this it stated Applies to 2.70, 2.70A). Was supposed to be five weeks for delivery but it came in exactly one week after I called again on Jan 3 - I already had an open case since late August and called again in October but they hadn’t sent anything until I called again Jan 3. Came in an oversized Fed Ex Box (about 12x12x3”). The disk was in a typical DVD plastic case. First thing I noticed was I could her plastic pieces rattling around in this “way to big” box with no packing, padding or anything....just the disk in the case. Upon opening the box parts of the plastic case were broken but fortunately the disk was still all intact. (Come on Honda….you should be better than tossing a tiny DVD in a big box with no padding or packing knowing it would be a football during its travels). I followed the directions. I did not start the car as suggested in Step 1. I looked in my original owners Navi DVD manual and it states using ACC (Accessories key position) to turn on the Navi system is fine and can be used to eject and/or reinsert the disk. Starting the car is not required. Ran the fix it disk and it took maybe 2-3 minutes (steps 2 -9). Ejected the fix it disk after step 9 and inserted my original Navi disk. For brief second when inserting the Navi disk I could see the green clock at the correct time. Eureka!! After inserting the Navi disk (and closing the Navi door) I turned the key to off from the ACC position. Now the fun began. I waited about 10 minutes (to answer a phone call) (one minute is suggested) before actually starting the car as required per step 10. When I started the car a black screen of death showed up………….no map………no clock………no anything – just a black screen!! I waited about 5 minutes and nothing changed. Turned the car off and thought about running the fix it disk again but decided to not do it. After about another 15 minute wait I started the car again and decided to drive the car to see if that did anything. Just as I got ready to pull out of my driveway the Navi start screen started – with the green clock at the correct time – I never had to change the clock time - and the map showed up as normal. Drove the car around a couple of blocks and back home. All was fine. Turned the car off. Waited about 10 minutes and started it again – and the black screen of death was back – total blackout again – no clock or map. Waited about ten minutes and nothing so turned the car off. Came back out about 30 minutes later and still a blackout and drove around block – still a blackout. Its now been about 4 hours and I just tried it again and everything worked – both map and correct time on clock. Will try everything again tomorrow and see what happens. Very frustrating!!
GuruDCMKS, thanks for the detailed process. I look forward to hearing whether that disc provided a permanent fix or if the black screen of death is a permanent feature. I haven't heard anything from Acura since I opened my case number so it's time I called them again.
GuruDCMKS, ".....I haven't heard anything from Acura since I opened my case number so it's time I called them again." Since the "fix disk" isn't working, hopefully Acura is waiting until they fix the "fix". Those of us with the black screen are worse off then before. At least then we had a Navigation system even though the clock didn't work. ptatohed....I"m not sure there is a consensus, but I do believe most followed the instructions as closely as possible which was to start the engine first. I did start my RL per the instructions, resulting with a blank screen, like most but not all.
to those of you that is experiencing a blank screen--Can you put your key in and turn your ignition switch to the ACC position and get it to work? What seems to be happening to mine is that this fix is causing the navi disc to reboot every time it sees a pause in power--this takes about 20 seconds--therefore if you turn your key "slowly" past ACC which allows the navi to start, it will shut back down while you're cranking, giving you a blank screen once the car is running----try to turn your key quickly past the ACC position while starting the car----I'm not really any kind of expert on software/computers,etc--so basically I can only say what I've been experiencing for the past week----------once the navi starts it will not restart until it is off for 20 seconds?????reboot time????---I'm using a 2.70A disc in my 2003 RL --this may just be isolated to the 2.7 discs--or maybe its just my car only?????
This seems to be an RL issue. My TL is not experiencing the blank screen, even though the fix disk failed to correct the time problem.
We wish you luck, ptatohed
To GuruDCMKS : Very frustrating, almost worse than the original problem, not knowing whether or you will be able to use your nav or not. Seems to me Acura is fishing around for a solution, and don't really know how to fix it.
1/11/18. Just received a call from Acura Regional Service representative responding to my call of 1/9/18. He gave me the service department # for my local dealer, told me to make an appointment, call him back to let him know when so he could inform the dealer of the situation. I was assured the situation would be fixed at no cost to me. I have no idea what Acura has in mind. Quick recap so you don't have to search. 1. Opened ticket early Nov. 2. Received a call from Acura on 12/12 and I gave them my DVD version #. 3. Received my "fix" DVD early in January, ran the fix program, ended up with a blank screen. Called Acura at 800/382-2238 informing them of my blank screen and asked for help.
I requested my disc on 1/2 and it arrived today (less than two weeks). I had to follow the directions exactly - but still having to start my car a few times before the install disc actually worked (it failed 2 times). Anyway, once it was all said and done, i have my clock back as well. It came up on eastern time (similar to SP365's experience), but that's an easy fix. Good luck to everyone else.
Follow-up to my post of a couple of days ago. Black screen of death still happens but………….I found by turning the key from the OFF position to ACC position the map the clock appear and work fine. Turn key to OFF and then to ON position “right away” – screen is blank. If I wait about minute or so and turn key to ON position the map and clock work fine. Since the NAVI system is used when driving – If I start car and go thru ACC position and ON position “slowly” the screen is blank. But if I start car and “rapidly” go from OFF to START (thereby rapidly going thru ACC and ON positions) the map and clock appear without problem. If I turn the key off and quickly try to restart the car without any wait time the screen stays blank – so again - if I wait about a minute and then re-start the car “rapidly” turn the key (from OFF to START) the map and clock show up as normal. Seems like if NAVI screen is blank – wait a minute before retrying to turn key again but turn the key “rapidly” from OFF to START!! I hope this makes sense. This so far has worked for me! But who knows why this happens and if it will change?
All I can say is we didn't have to go through all this nonsense before the clock crashed. We shouldn't have to now either. I don't want to "wait" for the car, I want to go now.
Marti, do you recall your Nav disk version. I see that SP365 had v. 2.80 or 2.90 and I'm wondering if there is a relationship to disk version and success of the fix disk? My unsuccessful attempt was with v. 2.60.
Liver, I couldn't agree with you more. What some owners are going through to possibly get their Nav systems to work sometime is not my definition of a fix.
I have an appointment with my local dealer (as per instructions for Acura customer relations) and I have a prediction that I truly hope is wrong. I know this sounds really, really cynical but I won't be shocked if my RL Nav will not be fixed, but Acura will say they sent me a fix disk, even went so far as having a dealer work on it, they've done all that can be done. Sorry. I say this because my dealer had no clue about the Nav clock problem (exactly what others reported earlier) and if Acura CS knew they had a fix at this time they would have told me when they called. Hope I'm wrong. I will report what happens. Hey! Maybe I'm getting a complete new system!!!
I'm sorry to see a lot of you are still having problems getting your clock and/or nav system to work properly. I'm curious to know if everyone's instructions are the same for installing the update for the clock display issue. I've seen some say they did not start the car as per instructions, and put the key at the ACC position on the ignition switch. Mine and at least one other person's instructions said to start the car. Maybe doesn't matter...just wondering. I believe my current nav disc version for 2012 is 2.80? My update disc to fix the clock is 2.12.80 which applies to nav disc versions 2.80, 2.90, 2.A0 (pictured somewhere above in this conversation) I had a 2008 nav disc that is 2.70A but that version really had issues. I would be driving on a trip and it would just stop working and kept trying to restart without success until I would stop for awhile and the would work for another 100 or so miles before repeating the problem. And it would ALWAYS fail when crossing exactly at the Oregon California border line on I-5. NAVTEQ MAPS said there was probably something wrong with my nav unit. NOT! I purchased the last nav disc dated 2013, but I'm afraid to install it after reading all the problems you all are having. I'm afraid my clock won't work again or even worse. My system is working fine after I installed the "fix" disc for the clock. No issues at all when starting, clock works every time and nav system works too. It would be interesting to know if people using a certain version "fix" disc are all having failures or success or if it's random.
Correction to my last post. My current nav disc for 2012 version is 2.90
SP365, you ask a very good question. My Nav disk is v. 2.60 and my fix disk is 2.12.60 (says applies to 2.60) I too have been wondering if some fix disk work, while others don't. That would explain the different experiences.
My Nav disk is v2.70a and my fix disk is 2.12.70 and did not work. Continue to get the yellow screen saying "wrong disc" and then "unformatted." After repeated attempts (10+) only twice got to the display where it says "downloading software" to immediately change to "check disc" and the process stops. It has never displayed the downloading bars to show progress. I called into Acura Client Relations the day after trying and have since called back in twice since I've not heard back from them. The last call I requested a new fix disk be sent to me as it appears my current disc may be corrupt, not formatted properly, etc., and still have yet to hear back from Acura. It's been over a week since I received my fix disc and trying... Just frustrating to say the least...
My version is 2.50. My disk in enroute, so no updates here yet. But I will say I'm afraid to install the fix once it arrives due to these experiences I'm hearing about. The $6 clipon auto clock is sounding better and better. I'm struggling to understand why it would matter if you installed with engine running or not. Seems to me Nav system just needs power to operate and engine running (or not) would be irrelevant. I'm not a trained Acura Technician, though....so maybe I'm wrong.
My experience what that I had to start and stop my car a few times. ACC only did not work. My instructions do say to start the car. It does look like everyone had a different experience. I have a 2003 TL.
1/15. I took my RL to the dealer as instructed by Acura cs on 9/11. Service manager had not heard from Acura cs like I was told would happen. He was aware of the Nav/clock problem but didn't know of a fix to the fix disk problems we're having. Not an encouraging visit today.
Got fix disk today. Software Ver 2.50. Tried using only ACC mode to do entire installation because car is in garage and it's 17 degrees outside. But half way through, the progress bar froze up and I got "check your disk" error message. I turned ACC off, waited a few minutes and started over. This time, I started the engine. Not sure if that was the problem, but I can say fix disk loaded quickly and completely the second time. Followed instructions and inserted Nav Disk back in after I got "incorrect disk" message, turned off the car, and waited 1 minute. Restarted and everything (clock and Nav) is working fine. No black screen. No sign of trouble (so far!) I can confirm that ACC step (#10) was confusing because at NO TIME (during my second try) did I have the car in ACC mode. It should just say turn the car engine (ignition) off. I hope this is the happy ending I was wishing for!
Kristy, Congratulations. You have gone where practically no man (or woman) has gone before. I received my second fix disk today, but for the second time, they sent it to the wrong address, so now I have to go pick it up. Wish me luck.
Good job, Kristy!! I'm encouraged and plan on letting Acura know we've had another successful fix. Wondering however if there's a pattern developing in that the women seem to be favored. Talking about Rosemary, Kristy and very likely SP365. I'm thinking class action as in sexual discrimination ;)