toyota rav4 exhaust rust

160

Asked by Jul 02, 2017 at 05:24 PM about the 2007 Toyota RAV4 Sport V6 AWD

Question type: Maintenance & Repair

Two years ago the exhaust system on my 2007 Toyota RAV4 Sport V6 rusted through.  My shop replaced the rusted system for about $1800.  Earlier this year I received a notice from Toyota noting a rust problem for the car's exhaust system and offering to repair or reimburse already completed repairs for this problem.  I sent in all the required paperwork, including the repair invoice and a statement from the repair shop.  Toyota promptly declined the claim without explanation.  I am about to appeal at the local and national level, including with the state consumer protection bureau.  Has anyone else encountered this problem and had difficulty getting Toyota to honor its offer?  Thanks

1 Answer

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I would contact Toyota Customer service to ask why they denied the claim. Maybe the exhaust was to have been replaced at only authorized shops? Just guessing at this point.

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