Should I really have to pay a diagnostic fee during inspection for an issue that the dealer supposedly fixed but couldn't clear(light)?

Asked by Jul 02, 2015 at 03:21 PM about the 2007 Mitsubishi Outlander LS

Question type: Maintenance & Repair

I'm at a mitsubishi dealership to get my 07
outlander inspected. I spent over 10,000
dollars about two years ago getting this car
fixed at this location after an accident and
after it was all done, They revealed to me
that they couldn't get the abs and service
engine lights to go off.....I tried to be
understanding and was just happy to have
my wheels again. The year after I went back
to get an inspection done and brought to
their attention the trouble they had getting
the engine lights off and they waived the
110.00 diagnostic fee because the. "service
engine soon" Light was triggered by the abs
light (yes they replaced the sensor
originally). Now they are charging despite
rather or not the check engine light is being
caused by the abs system. I'm I wrong to
think that if they can't fix the problem they
shouldn't be charging a diagnostic fee?

2 Answers

146,225

Ethically, morally, Customer service, and much more say no, you should not have to pay them for a diagnostic. Legally, they can (and do) charge But if you have any work done that diagnostic fee should come off the top of bill

2 out of 2 people think this is helpful.
Best Answer

Thanks. I ended up going to auto zone where I was going to borrow tools to disconnect my battery in attempt to reset the code. The guy said he could just reset it with his device which he did. I've been driving for over 50 miles and my dash has never been so silent. Took it to get inspected and passed. I think the dealer may have just been screwing with me from the beginning (as easy as that is to believe). They sent me home after 3 hours of waiting and wanted me to come back in a week and leave it there -No way. Thanks for your response Ford nut, that made total sense to me.

Your Answer

Add photo

Related Questions

Search Mitsubishi Outlander Questions

UK Questions

Are you a UK consumer? CarGurus now has a discussion forum in the UK.

Mitsubishi Outlander Experts

#1 Daniel Foster
Daniel Foster
Reputation 610
#2 tenspeed
tenspeed
Reputation 160
#2 Racer_X
Racer_X
Reputation 160
View All

Related Models For Sale

Used Honda CR-V
907 Great Deals out of 66,880 listings starting at $1,995
Used Toyota RAV4
822 Great Deals out of 53,147 listings starting at $2,199
Used Kia Sorento
542 Great Deals out of 33,003 listings starting at $1,999
Used Hyundai Santa Fe
350 Great Deals out of 14,385 listings starting at $1,500
Used Nissan Rogue
644 Great Deals out of 59,044 listings starting at $3,495
Used Toyota Highlander
642 Great Deals out of 22,076 listings starting at $2,000
Used Nissan Pathfinder
504 Great Deals out of 24,526 listings starting at $1,795
Used Ford Escape
1,422 Great Deals out of 83,998 listings starting at $1,400
Used Honda Pilot
527 Great Deals out of 19,336 listings starting at $950
Used Mazda CX-9
165 Great Deals out of 9,119 listings starting at $4,999
Used Nissan Murano
398 Great Deals out of 21,866 listings starting at $1,750
Used Subaru Forester
332 Great Deals out of 20,048 listings starting at $1,382
Used Hyundai Tucson
238 Great Deals out of 19,592 listings starting at $2,300

Used Cars For Sale

2017 Mitsubishi Outlander For Sale
3,033 listings starting at $17,440
2016 Mitsubishi Outlander For Sale
12 Great Deals out of 3,399 listings starting at $14,191
2015 Mitsubishi Outlander For Sale
8 Great Deals out of 244 listings starting at $12,694
2014 Mitsubishi Outlander For Sale
13 Great Deals out of 379 listings starting at $10,995
2013 Mitsubishi Outlander For Sale
8 Great Deals out of 94 listings starting at $7,998