Ok, so I took possession of my 2016 320i on
5/13/16. On the 4th day, the engine overheats and
has to be towed to the service department. Two
days later, I pick it up. Before I can get home, a
message comes over the control panel stati,g that
the engine is overheating.....again. I'm not a happy
camper and I don't think I want this car
anymore...afraid to trust it. Any ideas?
Its so new (10 days) since delivery... you still have some power over the Dealer start challenging them.. Contact the OWNER of the Dealership don't Hesitate to tell HIM / YOU don't want It. Call your Secretary of State. Yes, Dealers are scared of this, They handle Dealer licensing and complaints call BMW directly OH, BMW is privately owned and one of the worlds wealthiest family's!
Take it back to the dealership and talk to the service manager. If this does not accomplish anything talk to the dealership general manager or owner. The next contact should be BMW North America (if you live in the USA). The secretary of your state does not give a diddly damn about you or your vehicle. If you continue to have dealer problems the Better Business Bureau and possibly an attorney are next on the list.
@Auto_Centric....I have been reading with interest many of your recent posts. Sometimes your information is good, but many times it is just plain false. For example BMW is a publicly traded company and it is NOT privately owned. Perhaps you should do some reading on BMW. I post this link as evidence, so get it together numbnuts!.....http://www.bloomberg.com/quote/BMW:GR
Sorry for the interuption....give your dealer some time to figure out the issue with your car. It is possible that actually it is not overheating and that the message is an electrical or computer glitch or error. BMWs are nice cars, but NEVER own one that is out of warranty because they need attention occasionally and they can be very expensive to repair.
Bob, your Right wow sorry, Bloomberg says they only own 25% of BMW Stefan Quandt #48 Stefan Quandt Real Time Net Worth As of 5/21/16 $15.9 Billion Age 50 Source Of Wealth BMW Residence Frankfurt, Germany Citizenship Germany Marital Status Married Children 1 Education Associate in Arts / Science, Technical University of Karlsruhe Stefan Quandt on Forbes Lists #48 Billionaires (2016) #6 in Germany #59 in 2015 Stefan Quandt's fortune has risen substantially after he inherited an additional stake in the automaker famous for its BMW, Mini and Rolls Royce brands from his mother, who passed away in 2015. The son of the late Herbert and Johanna Quandt today owns 25.6% of BMW. Stefan and his sister Susanne both sit on BMW's supervisory board; Stefan is its deputy chairman, and many observers believe he is being groomed to head the board. After graduating from Technical University of Karlsruhe, where he studied economics and engineering, he worked at Boston Consulting and as a Hong Kong-based marketing manager for a company he owns: Entrust Datacard Corp. Based in Minneapolis, it specializes in identity-card issuance and technologies for online and mobile identity and transaction authentication. He owns and manages Delton AG, a holding company whose subsidiaries include a $2 billion (estimated sales) maker of homeopathic drugs and a logistics company. Another 100%-owned holding company is Aqton SE, with stakes in Gemalto of the Netherlands -- a company similar to Entrust Datacard -- and BHF Kleinwort Benson Group, which provides private banking and wealth management services. In 2012, under the umbrella of Aqton, he bought 94% of bankrupt solar module maker Solarwatt, which subsequently entered into a partnership with BMW. It's now focused on providing solar power for rooftop systems and carports.
Sorry again, wow Bob, It's just in Michigan (apparently) The Secretary of State Handles Dealers. KInda,Odd Huh? Automotive Complaint Information and Form Agency: State What to do if you have a complaint If you have a complaint with a repair facility or a vehicle dealer, first talk to the owner or manager. When you bring a problem to the manager's attention, you may be able to work out a settlement. If this does not resolve the problem, you may contact the Secretary of State's Office in one of three ways: · Call: 1-888-SOS-MICH (1-888-767-6424). For the hearing impaired: Call the Michigan Relay Center at 1-800-649-3777. · Online: Use this Automotive Complaint Form. · By mail: Print this Consumer's Automotive Information & Complaint Form. The Regulatory Monitoring Division of the Michigan Secretary of State’s Office routinely investigates complaints involving motor vehicle sales and repairs. For vehicle purchases, you should file a complaint if you have not received your title and registration within three weeks. For vehicle repairs, you should file a complaint if you believe you were charged for repairs that weren’t done or were told you needed repairs that you later found were not needed, even if you did not have the repairs done. Other government agencies can assist you with the following automotive issues: Complaints involving design and equipment, including recalls, should be directed to the National Highway Traffic Safety Administration at 800-424-9393. Auto insurance coverage problems should be directed to the Department of Insurance and Financial Services at 877-999-6442. The "Lemon Law" and unresolved warranty issues should be directed to the Michigan Attorney General's Consumer Protection Division at 517-373-1140. New vehicle warranties, questions on warranty coverage or claims are handled by your dealer or the manufacturer's regional office (see owner's manual or ask your dealer). Better Business Bureaus are also equipped to handle some warranty complaints. Help and Contacts Frequently Asked Questions Contact Us How Do I? Quick Links ProtectMiChild Registry MI-TIME Line Online Services Publications News Center Secretary of State Biography More Quick Links Michigan's Advance Directive Registry Stay Connected Like us. Tweet. Get email. Watch videos! Sign up for news from the Secretary of State! facebook twitter youtube Instagram Tweets by @MichSoS FOIATransparencyOffice of Regulatory ReinventionFormsFAQOnline ServicesContact the Secretary of StateSOS HomeState Web Sites Michigan.gov HomeADAMichigan NewsPolicies
If you ever have a problem with a vehicle start at the bottom and work your way up through the chain of command. Sometimes if you are polite you may not have to talk to very many different managers. You can always get nasty if need be later on. Most car dealerships want their new car purchasers to be happy and give them good ratings on the surveys they send to you. Also I have found that most car dealerships service departments are basically honest (I have worked for several dealerships), but sometimes they can be a big old pain in the butt also.
Hard to believe that BMW lets cars leave the factory like this- this sounds like a joke-
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