how to rate CarGurus dealer that doesnt have option to review or show reviews. I found my last auto on CG at said dealer and found great deal but dealer was about useless.

Asked by Mar 10, 2013 at 06:25 PM

Question type: General

i found last purchase on CG,and a geat deal on it. but dealer was about useless in
communicatin and doing things said they would do....need to rate these guys. they have
online operation but i was looking to rate at CG.

6 Answers

232,835

If you contacted the dealer through CarGurus, you will receive a message within 7 days asking for your review. Please follow the link on the email to write your review.

1 out of 1 people think this is helpful.
25,405

Tom...what I'm finding is that Car Gurus is NOT consistent with sending out the e-mails that give you the opportunity to rate a Dealer. I have corresponded with 10+ dealers on here and ONLY received ONE e-mail to rate a Dealer. CarGurus needs to work on this, b/c there are some shady dealers out there that people in my area need to know about.

2 out of 2 people think this is helpful.
232,835

Thanks for the info, I was just copying off the help section.

325

When you say "corresponded", do you mean via phone as well? Dealer review emails are sent 7 days after contacting the seller using the contact form on the listing page only.

25,405

Henry_s (You're the Henry who works @ CarGurus, right?) ...When I say "corresponded", I mean that I initially contacted the Dealer via the contact form from the listing page on CarGurus site. AFTER that, there were e-mails (from my personal e-mail acct to the Dealer e-mail address) and phone calls exchanged, if I was interested in talking with them live about the car. Therefore, I'm not sure what the disconnect is/was.

1 out of 1 people think this is helpful.
25,405

Henry....Can you respond further on this? I'd REALLY like to know if this is due to a "bug" on the CarGurus system. A LOT of people are saying they can't rate Dealers. Thx!

1 out of 1 people think this is helpful.

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