I have a 2015 Ford Explorer Limited, it has an electronic door that doesn't respond when I try to open it.
You might need the fob reprogrammed. Take a trip back to the dealership to help you or look in your owners manual.
Yes, that's my plan, but I don't think it's the fob. The trunk door won't respond even if I press the button that is on the door or at the drivers seat
If all doors work except the hatch then I would suspect the actuator for the hatch is defective or there is an electrical interruption somewhere in the drivers side door.
The vehicle is now at the shop. They say that the module and the motor that opens the trunk door are broken due to water damage. They say it might have been problem that came with the vehicle, since it has only 4k miles
I've see numerous complaints here about water leaks in newer explorers. You may want to do a google search to learn more.
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