has anyone had an issue with liquid spilling from a beverage in the cup holder which audi engineered right next to the MMI...I have and although my dealer agreed that this is a poor design....Audi and the dealer refuse to share the cost of this $1,000 repair
I recently experienced an issue with my 2005 A6. I continually received an error indicating that my emergency brake was not functioning properly. Also, I noticed that some, but not all, of my MMI functionality was not working. When I took my car in for service to Len Stoler Audi in Owings Mills, Maryland I was advised by the service manager that when the mechanic reviewed the mother board for the MMI, he noticed that a dark liquid had been spilled and dried on the MMI. I said that is most likely, when a coffee is in the Audi cup holder and one has to apply the brakes in an emergency situation. The dealer agreed with me that placing a cup holder next to the mother board for the MMI was poor engineering on Audi's part, but said there was nothing they could do. They recommended I call Audi customer service. UGHHHHHHHHHH...I have had NO luck with Audi customer service in the past, but that is another issue. Upon calling customer service for this issue, I was told by Oscar that he is really sorry, but there is nothing he could do. I then went back to the dealership to speak with the assistant GM who then confirmed there was nothing she could do. I said this is rediculous as this incident is directly related to Audi's poor design. She agreed and said it is common practice for auto manufacturers to release new models of their cars only to have their customers identify and pay for design issues. She mentioned that she previously worked at Honda and said this was certainly the case there. I indicated to her that I leased ($720 per month) an Audi because of the warranty and the hopefully superior design of their cars. Hondas cost a fraction of what Audis cost....on so many counts I have hoped for better service from the dealer and the manufacturer.
