Cadillac key FOB

Asked by Mar 21, 2018 at 12:32 PM about the 2017 Cadillac XTS

Question type: Maintenance & Repair

I lost the one car key I had for a Cadillac xts
2017. I had the car towed to the dealer who
told me the key replacement would cost 365
and they could program a new one easily.
After paying for the key and having them tell
me all should work properly and the only
remaining issue was a warning screen
displayed on the dash indicating that a
second key had yet to be programmed. This
however was not the case because when I
came back to pick up the car the car would
not start. It would unlock and the electric
elements in the car seem to be functioning
properly but the car itself would not start up.
I waited until the next day to again speak
with a Cadillac employee at the dealership
and they told me that the car will not
function properly unless and until a second
key is programmed. Can anyone shed some
light on this subject for me and possibly
explain if this is a reoccurring and or normal
issue with cadillac vehicles or if this
dealership is just trying to corner me into
purchasing a second key for programming?

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