Vehicle is leaking inside...

Asked by Mar 18, 2017 at 01:54 PM about the 2016 Toyota RAV4 Hybrid

Question type: Maintenance & Repair

RAV4 Hybrid Limited 2016.

Car wash forces water through cow grille and spills all
over passenger side inside the vehicle.

Toyota Corporate and dealership state it's not a design
flaw but that I should go to a different car wash. They
want to modify the vehicle to protect at high pressure at
no charge though, non OEM. It's been 4 months trying to
resolve this issue. 8k miles on the vehicle.

What should I do?

4 Answers

80,325

Sounds like a clogged or missing drain for the heater/air- conditioning box. Have them inspect the underside of the box. The hole for the drain may never have been drilled out or it's too small to handle the volume of water. Since the vehicle is so new I doubt that the drain is clogged up with debris. But you never know. Especially if you regularly park under trees. HTH. -Jim

Thank you. The vehicle has been inspected at the dealership 7 times. To solve the issue, I've been duct taping the cowe grille for now. The air blower in the car wash forces a high pressure on the water directly into the car. Their water expert wants to design something to help with high pressure car washes. It drains normal with a garden hose directly in the cowe grille.

299,255

What should you do? I wouldn't take the car to the car wash you are currently going to and hope the dealership can resolve the issue in the meantime.

I had a similar issue on a brand new 2007 rav4. Turn out to be a missing part that seals the front glass from the vehicles body. To this day I don't know if it was the manufacturers fault or the glass company that replaced the windshield glass. The car was 3 weeks old when a bird dropped a tiny rock on my windshield glass, tried to remove it by turning on the wipers, ohhh what a mistake that was! The tiny rock turned into a glass cutter!

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