Issue with a clock spring

Asked by Mr_milano2010 Jun 04, 2020 at 11:52 AM about the 2014 Kia Cadenza

Question type: Maintenance & Repair

My car is Kia Cadenza 2010 model

I took my car into a garage for changing the
light hand switcher which is located near the
wheel steering. The mechanic put the steering
wheel to the center then he took off the wheel
and he took off the clock spring, after he
finished his work he returned back the clock
spring and he returned everything back in its
place again and I went home and everything
was fine.
I drove the car 3 different times in a different
days after the mechanic repair, but in the third
time when I was driving my car suddenly I
turned the wheel full to the right and when I
want to turned back again I broke the airbag
wire inside the clock spring and the airbag
light showed up on the panel.

Note : this broken clock spring I bought it new
from one year ago and I used it only for
40,000 km of driving.

My question is, is this a mistake from the
mechanic or not? And should he buy me an
new clock spring?
Because some people said that if it is the
mechanic mistake the clock spring would
broke up from the first time of driving not in
the third time of driving.
So I need your answer please as soon as
possible.

2 Answers

41,460

So you are asking everyone else instead of the mechanic that performed the work. Tell them what happened and they might make good on it by repairing or replacing How do you know a wire broke, is it visible?

1 people found this helpful.
158,175

If that's what happened it's the mechanic's fault and they should replace the clock spring for you for free. When removing and reinstalling the same clock spring it's important that the clock spring not be moved so it's properly aligned for reinstalling. He should have known that! When installing a new, unused, clock spring it must be properly set to work correctly. Be prepared for this to be a problem too. Sounds like they're not familiar with airbag systems which is not good! Hope that helps! Jim

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