cracked oil pan during maintenance service

Asked by Sep 16, 2014 at 10:12 PM about the 2012 Mercedes-Benz C-Class

Question type: Maintenance & Repair

during service of my 2012 c250 -- cracked oil pan -- took car home and after a day started
leaking oil -- service rep said it was gasket -- now 4 days later -- still don't have vehicle
repaired -- been told (at various times) -- leaking coolant -- small tranmission leak --
gasket sealant not curing -- anybody have advice / comments on what is really going on
here ?

5 Answers

32,375

There's a few things that come to mind. 1) they cracked the oil pan and because that's not a warranty item because they did it they are stalling for time trying to find a way to blame you or call it something else so Mercedes will pay it. Be polite and persistent. 2) They no idea what the problem is. I hope you got a loaner car.

yes, they admitted that tech cracked the oil pan during oil change. yes, they have provided a loaner ... i just don't understand why benz dealership service dept. can't figure out how to fix the problem. I really am disappointed with this considering I bought the Mercedes brand. first benz was 2009 c-300 -- i went down to c-250 to try and save gas

32,375

There's more than just removing the cracked oil pan and putting in the new on. First, they have to locate one. An oil pan is not a common item that go's bad on such a new car. Second, I believe that they have to remove the engine. The front suspension items like the steering and such are in the way. There are lots things that you and I don't know that have to be done to get the oil pan off. One thing in there favor that you wouldn't get at a GM dealership is that they stepped up to the plate and admitted to the error.

1 out of 1 people think this is helpful.

thanks -- i give them benefit of doubt ... :)

32,375

I have always found Mercedes-Benz dealer's to be stand up and honest. Lord above should you have had this problem with a G.M. dealer.

Your Answer

Add photo

Related Questions

  • Maintenance Scheduling 4 answers

    I purchased a 2013 C300 with low miles January of this year. It had 8,600 traded off lease. It now has 15.400 but is approaching it's 4th year in service. How do I treat the manufacturer suggested...

    2013 Mercedes-Benz C-Class C 300 4MATIC

    -

    Maintenance & Repair

  • "SERVICE A" MAINTENACE 1 answer

    I bought a used Mercedes Benze C180 (2001) and I have been using it for a month. I now receive a notification "SERVICE A in 900 km" each time I start the ignition. What is the required maintenance f...

    2001 Mercedes-Benz C-Class C 320 Sedan

    -

    Maintenance & Repair

  • how to remove the oil change indication on dashboard C200 1 answer

    the car has been serviced but the oil icon still appears

    1999 Mercedes-Benz C-Class

    -

    Maintenance & Repair

  • mercedes benz,1994 model, just after doing service, its cranking but not starting, fuel coming ok 3 answers

    The car was moving nicely until I did service,(changing filters and oil etc)

    Mercedes-Benz C-Class

    -

    Maintenance & Repair

  • what is service b 2 answers

    after i made change oil I can see this on screen service b

    2007 Mercedes-Benz M-Class ML 350

    -

    Maintenance & Repair

C-Class

Looking for a Used C-Class in your area?

CarGurus has 32,180 nationwide C-Class listings starting at $1,200.

ZIP:

Search Mercedes-Benz C-Class Questions

Mercedes-Benz C-Class Experts

#1 Lorne Grandison
Lorne Grandison
Reputation 4,400
#2 PPC123
PPC123
Reputation 3,050
#3 dandyoun
dandyoun
Reputation 2,230
View All

Related Models For Sale

Used Mercedes-Benz E-Class
554 Great Deals out of 23,192 listings starting at $1,450
Used BMW 3 Series
1,371 Great Deals out of 37,814 listings starting at $1,700
Used Mercedes-Benz S-Class
183 Great Deals out of 6,386 listings starting at $2,999
Used BMW 5 Series
592 Great Deals out of 14,877 listings starting at $1,000
Used Mercedes-Benz CLS-Class
71 Great Deals out of 2,272 listings starting at $5,999
Used Audi A4
260 Great Deals out of 11,449 listings starting at $800
Used Mercedes-Benz CL-Class
32 Great Deals out of 631 listings starting at $3,295
Used Mercedes-Benz M-Class
197 Great Deals out of 5,507 listings starting at $1,395
Used BMW M3
56 Great Deals out of 1,919 listings starting at $2,250
Used Ford Mustang
363 Great Deals out of 44,352 listings starting at $1,000
Used Chevrolet Camaro
283 Great Deals out of 38,314 listings starting at $1,250
Used Honda Accord
814 Great Deals out of 81,559 listings starting at $899
Used Dodge Charger
359 Great Deals out of 29,598 listings starting at $2,475

Used Cars For Sale

2017 Mercedes-Benz C-Class For Sale
8 Great Deals out of 12,937 listings starting at $35,988
2016 Mercedes-Benz C-Class For Sale
193 Great Deals out of 4,512 listings starting at $25,995
2015 Mercedes-Benz C-Class For Sale
27 Great Deals out of 1,221 listings starting at $21,499
2014 Mercedes-Benz C-Class For Sale
131 Great Deals out of 3,619 listings starting at $14,520
2013 Mercedes-Benz C-Class For Sale
109 Great Deals out of 2,446 listings starting at $11,995