If a mechanic replaced a part on a car, and it malfunctioned or wasn't the right part, are they liable to cover any damages caused by their faulty work? Details below.

Asked by Jan 15, 2015 at 12:16 AM about the 2005 GMC Yukon XL

Question type: Maintenance & Repair

A coworker of mine, her car when she
bought it, had issue with leaking
transmission fluid. The shop(of the
dealership) put thin rubber hoses to replace
the transmission line(removing the metal
ones that had rusted through), the hoses
hardly lasted a few months before leaking
started and then one day, they ultimately
shredded and fell off causing her
transmission fluid to completely drain from
her car. She got her line replaced again by a
different shop and the mechanic said that it
wasn't the correct hose and he was baffled
that they would put that on there. Within a
couple of weeks, no leaking, but her first 2
gears seem to not be working so she
hasn't been driving. The second mechanic
told her that she might have issues with her
transmission after the rubber hoses came
off. Was the first shop in the right for
putting the rubber hoses on her car? And
are they liable for her transmission failing?

6 Answers

20

Was it a licenced shop

10

Yes,if they were whom the dealer refered her to. So is the dealer. Lemon Law! The ? Is how much time has lapsed?

The dealer did refer her to the shop, and because it's an actual business I would assume that they are licensed.

10

All depends on how much time has gone between now and then.If she has documentation to support the two repairs etc.

8,860

You say it is old enough and has enough miles that the steel tubes rusted through. Then the dealer had you go to another shop besides them. That shop found the issue and used hose instead of steeline that ends in hose. Then you had issues with lower ranges in the trans. You think the fluid loss caused internal damage. But there is much paperwork to be weeded through. so many questions to answer. You can have the diagnosing entity call the dealer and find out how they can get it corrected, or get your papers ready for court. The people who were paid to correct it may have to be consulted in your state. You keep going where you get them to listen and take notes as to who you speak to and all that. Ask the sales person, his boss, up the line till you have your answer. if they cannot get it covered, or corrected, you need legal advice for the laws in your state. Bring your paper that says who bought what from whom for how much, and what was your coverage. You are appealing to the ones the paper suggests you goto.

8,860

Have your copy of the work performed. have the same of the new diagnosis the hoses failed, have the names and phone numbers as you go. They may want to speak to the diagnoser of the gear range loss. and the repairing shop. Then the cost and coverage is with the dealer, and the questioned repair shop.

Your Answer

Yukon XL

Looking for a Used Yukon XL in your area?

CarGurus has 14,431 nationwide Yukon XL listings starting at $1,950.

ZIP:

GMC Yukon XL Experts

  • #1
    TK76
    Reputation
    350
  • #2
    Robert Davis
    Reputation
    200
  • #3
    tennisshoes
    Reputation
    190
View All

Related Models For Sale

Used Chevrolet Suburban
484 Great Deals out of 24,242 listings starting at $1,799
Used GMC Yukon
608 Great Deals out of 20,728 listings starting at $2,500
Used Cadillac Escalade ESV
123 Great Deals out of 5,824 listings starting at $4,995
Used Chevrolet Tahoe
806 Great Deals out of 42,074 listings starting at $1,987
Used Cadillac Escalade
289 Great Deals out of 11,900 listings starting at $1,200
Used Ford Expedition
382 Great Deals out of 17,302 listings starting at $1,500
Used GMC Sierra 2500HD
109 Great Deals out of 14,261 listings starting at $2,799
Used GMC Sierra 1500
1,195 Great Deals out of 64,603 listings starting at $999
Used Lincoln Navigator
81 Great Deals out of 3,755 listings starting at $1,795
Used Ford F-150
3,333 Great Deals out of 221,765 listings starting at $1,200
Used Chevrolet Silverado 1500
2,704 Great Deals out of 174,506 listings starting at $955
Used Toyota Sequoia
126 Great Deals out of 5,152 listings starting at $1,500
Used Chevrolet Silverado 2500HD
381 Great Deals out of 30,661 listings starting at $2,995
Used Cadillac Escalade EXT
27 Great Deals out of 626 listings starting at $3,900

Used Cars For Sale

2018 GMC Yukon XL For Sale
4,932 listings starting at $43,480
2017 GMC Yukon XL For Sale
50 Great Deals out of 2,983 listings starting at $41,455
2016 GMC Yukon XL For Sale
9 Great Deals out of 782 listings starting at $34,995
2015 GMC Yukon XL For Sale
34 Great Deals out of 1,373 listings starting at $28,991
2014 GMC Yukon XL For Sale
18 Great Deals out of 317 listings starting at $14,500

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use.