If a mechanic replaced a part on a car, and it malfunctioned or wasn't the right part, are they liable to cover any damages caused by their faulty work? Details below.

Asked by Jan 15, 2015 at 12:16 AM about the 2005 GMC Yukon XL

Question type: Maintenance & Repair

A coworker of mine, her car when she
bought it, had issue with leaking
transmission fluid. The shop(of the
dealership) put thin rubber hoses to replace
the transmission line(removing the metal
ones that had rusted through), the hoses
hardly lasted a few months before leaking
started and then one day, they ultimately
shredded and fell off causing her
transmission fluid to completely drain from
her car. She got her line replaced again by a
different shop and the mechanic said that it
wasn't the correct hose and he was baffled
that they would put that on there. Within a
couple of weeks, no leaking, but her first 2
gears seem to not be working so she
hasn't been driving. The second mechanic
told her that she might have issues with her
transmission after the rubber hoses came
off. Was the first shop in the right for
putting the rubber hoses on her car? And
are they liable for her transmission failing?

6 Answers

20

Was it a licenced shop

10

Yes,if they were whom the dealer refered her to. So is the dealer. Lemon Law! The ? Is how much time has lapsed?

The dealer did refer her to the shop, and because it's an actual business I would assume that they are licensed.

10

All depends on how much time has gone between now and then.If she has documentation to support the two repairs etc.

9,420

You say it is old enough and has enough miles that the steel tubes rusted through. Then the dealer had you go to another shop besides them. That shop found the issue and used hose instead of steeline that ends in hose. Then you had issues with lower ranges in the trans. You think the fluid loss caused internal damage. But there is much paperwork to be weeded through. so many questions to answer. You can have the diagnosing entity call the dealer and find out how they can get it corrected, or get your papers ready for court. The people who were paid to correct it may have to be consulted in your state. You keep going where you get them to listen and take notes as to who you speak to and all that. Ask the sales person, his boss, up the line till you have your answer. if they cannot get it covered, or corrected, you need legal advice for the laws in your state. Bring your paper that says who bought what from whom for how much, and what was your coverage. You are appealing to the ones the paper suggests you goto.

9,420

Have your copy of the work performed. have the same of the new diagnosis the hoses failed, have the names and phone numbers as you go. They may want to speak to the diagnoser of the gear range loss. and the repairing shop. Then the cost and coverage is with the dealer, and the questioned repair shop.

Your Answer

Yukon XL

Looking for a Used Yukon XL in your area?

CarGurus has 12,747 nationwide Yukon XL listings starting at $1,995.

ZIP:

GMC Yukon XL Experts

  • #1
    TK76
    Reputation
    380
  • #2
    Robert Davis
    Reputation
    200
  • #3
    tennisshoes
    Reputation
    190
View All

Related Models For Sale

Used Chevrolet Suburban
342 Great Deals out of 22,382 listings starting at $1,132
Used GMC Yukon
340 Great Deals out of 20,150 listings starting at $1,400
Used Cadillac Escalade ESV
82 Great Deals out of 6,933 listings starting at $2,195
Used Chevrolet Tahoe
542 Great Deals out of 36,630 listings starting at $1,299
Used Ford Expedition
425 Great Deals out of 21,321 listings starting at $1,000
Used Cadillac Escalade
208 Great Deals out of 11,939 listings starting at $2,500
Used GMC Sierra 2500HD
141 Great Deals out of 15,595 listings starting at $3,705
Used GMC Sierra 1500
708 Great Deals out of 58,797 listings starting at $1,995
Used Lincoln Navigator
87 Great Deals out of 3,881 listings starting at $1,250
Used Toyota Sequoia
75 Great Deals out of 4,980 listings starting at $2,300
Used Chevrolet Silverado 1500
1,780 Great Deals out of 149,278 listings starting at $444
Used Ford F-150
2,313 Great Deals out of 214,968 listings starting at $1,300
Used Nissan Armada
113 Great Deals out of 9,630 listings starting at $3,649
Used Cadillac Escalade EXT
18 Great Deals out of 591 listings starting at $3,300

Used Cars For Sale

2018 GMC Yukon XL For Sale
13 Great Deals out of 5,505 listings starting at $45,070
2017 GMC Yukon XL For Sale
39 Great Deals out of 1,625 listings starting at $34,650
2016 GMC Yukon XL For Sale
26 Great Deals out of 615 listings starting at $29,993
2015 GMC Yukon XL For Sale
25 Great Deals out of 1,253 listings starting at $19,895
2014 GMC Yukon XL For Sale
17 Great Deals out of 264 listings starting at $13,995

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use.