Very helpful

Responded almost immediately.

Good follow-up. Found car with lower mileage

Test drove the vehicle and had it inspected at my expense a few days later. Dealer pulled the car to detail for me. While on my way to pick up the car, dealer sold the car out from under me. Luckily for me, I found a similar car, in much better condition for a better price a few weeks later.

I bought a used 2007 jeep grand Cherokee with 53,000 miles for $13000 silver. Awesome truck, great deal. car fax report provided 30 oil change service records. My mechanic offered me $16000 for it. Tags, title was easy, even though I live in MD. Nobody likes the DMV, MVA.

I purchased a used 2009 Cadillac from Koons Toyota ,The price was OK ,I was not impressed with the salesperson, I realized I was not buying a new car ,The sales person was very Blunt, He Did not want to lower or even discuss a little lower price .Other than the lack of the sales person it was not bad.

Great correspondence, just haven't found the right vehicle yet.

The most unethical dealership I have dealt with in over 35 years; personifies the reason people hate car salesmen. They sold a 2012 Tacoma “out from underneath me” while I was awaiting payment information from the sales manager – including the use of a credit card transaction to hold the aforementioned vehicle. Stall tactics are utilized by this group to avoid having to work for the buyer . Deplorable communication, substandard follow-up and no customer courtesy shown to potential customers. Beware of this dealership – they are knuckle-draggers.

Great!

Very professional; Tasha Lawrence is a excellent sales person; im so happy with my mini cooper; what a deal! Thanks Tasha.

I purchased a luxury SUV trade in, on-line. The Internet manager Frank made this the best car buying experience I've had in 50 years. Honest, courteous, no nonsense approach will make me always look to them in the future when buying a car.

Deceptive internet sales practices. Specifically, at the time I was searching, Toyota was offering 0% financing on new Plug-in Prius vehicles that included a $3,000 "Toyota Cash" incentive, and the federal tax credit on Plug-in Priuses (new) was still $2,500. The dealer was listing a surprisingly low price, so I asked if it already took into account the $3,000 Toyota financing incentive. Their answer was that yes, it did (not abnormal), and that it ALSO included the tax credit! The federal tax credit doesn't come back to buyers until they file their tax returns in April, and since it is a "non-refundable" tax credit, many buyers who have low tax liability will not even get the tax credit. We are middle class, but even we don't have sufficient liability this year to get a single dollar of the federal tax credit. When I asked about this, the salesperson said it was normal practice in Maryland to include the tax credit in the advertised price. That seems to be false, since I also checked with about 5 other dealers in Maryland who were selling these cars, and all of them included only the Toyota cash incentive, not the tax credit. Most of them were even good about saying that I should speak with my tax accountant to see how much of the credit I'm likely to receive. Not R&H! I will never do business with these folks.