I had a horrible experience with them. They lied on their online description of the vehicle and never disclosed the true condition of the car. When I sent an email to the entire sales team (including the General Manager) no one replied back to address my concerns. Completely unprofessional. Will never deal with them again.

They have not located the car I am looking for yet.

Hansel Toyota's online agent agreed to sell a Toyota to me at a negotiated price above my budget but not their full price. I agreed and wrote I will buy it. But when I called to make the down payment he stated he wanted, I could not reach him and after calling several times and leaving messages, I got an email from his "colleague" stating the agent was "out of town" and couldn't be reached and that he had "made a mistake" in the price. This was very disappointing. I wrote I expect them to honor their agreement with me, but they have not written back.

We drove all the way from Sunnyvale (1hour)to see a used 2012 Sequoia SUV. We had an appointment to look at this specific vehicle. When we arrived we were told that the owner of the Toyota dealer ships son took off in the truck and that he didn't know where he went or when he would be back. He told us he always did things like that. He said he would try calling him and he walked away I assume to try and call him. 20 minutes later When he came back he said he could not reach him but he could show us new one. As we were looking at the brand new one he proceeded to tell us that the owners son who has been driving the Sequoia we came to look at was a smoker and not just a smoker but a chain smoker who always has a cigarette in his hand so the vehicle really smelled of smoke. I feel like we were miss lead and that they set us up to get us there so they could try and sell us a brand new Sequoia. We will never go back to Walnut Creek Toyota.

Very helpful

Good help...