Very poor; inquired about one car was told it was sold more than a month ago, but a month later it was still there on website. Kept spelling my name wrong when it was clearly spelled out on my email and repeatedly tried the "bait and switch" tactic when I specifically stated which vehicles I was only interested in. Too pushy, as if they knew what was best for me and I was just a stupid woman that needed a man's direction as to what I should buy with MY MONEY!