Great correspondence, just haven't found the right vehicle yet.

Outstanding I purchased

Family owned, very friendly and professional. Overall great experience!

I drove an hour to test drive the car and the dealer had givin the car out as a loaner.

We just could not work out a deal.

Very Good experience. Negotiated a decent price over the phone and felt as though I wasn't being too badly haggled with. I would Take the 400 mile round trip drive again to purchase from them if the deal was in writing ahead of time.

The Gentleman I spoke to was very professional and customer service friendly.

We purchased our vehicle here. We have nothing but great things to say about Parsons Ford and Ryan (our salesman). They did absolutely everything to accommodate us. We would highly recommend them to anyone.

Dealer responded but did not get back to me with information requested

DID NOT SHOW CARFAX UNTIL THIRD REQUEST! Almost bought the 08 Vette, cancelled order once reading the Carfax and the car was in a "disableing damaged" condition. They did not disclose this from the beginning and tried to make it out as a no big deal. Used car manager is a "0" ZERO! His quote "Carfax" is more trouble than its worth" "Show Me The Carfax"!!!

keep giving me confusing info. someone emails and says vehicle is available and then I get a Call from someone else saying its not and then someone calls and ask me if my request for a care is being handled. The company has a serious communication problem.

Called about a vehicle they had listed as available on their website and expressed that I was interested and may be able to see it that same day for a test drive. I Spoke to "Jose", and when I called back two hours later to confirm the test drive said he was sorry but the vehicle had been sold. (Really? In two hours time on a weekday morning?). For days afterward the vehicle was still listed on the dealers website, and I continue to get spam emails from them asking if I'm "still interested". I have no interest in dealing with Jerry's Ford of Alexandria and advise others to avoid them.

This dealership is dishonest and very savvy with pulling the wool of your eyes.. up until they get you to finance and you realize you've been duped. We saw a minivan on their website that we liked. We filled out an online finance application and drove the 1 hr and 45 m drive to the dealership. They pushed us through paperwork.. signing title and mileage statements and even contacting our insurance carrier and having them add this van to our policy. The price on the site was $17,900. At financing, they said the 'actual price' is $22,900. The finance person said that the online price is the price after giving us $5,000 for our trade. They also told us that these vans were Emterprise rentals. We left the dealership. The next day we were contacted by the internet sales manager and they were having a new sale that may work on turning our experience around. We ended up talking with 'Steve' the sales manager. He offered us what he said was the 'best deal' he could offer. He offered to lower the price of the van to $20,900. We could pay tax, title and tags which totaled about $1,400. Our payment would now be less (by $7 a month) and we would have paid $1,400 down. I asked him about the previous offer because this offer was actually worse and would cost us a total of $1,380. He said he didn't know what that deal was and couldn't look at it because they had already deleted our information. He said the price on the van was listed wrong and he would change it. On their site, every other van (including those with more mileage and newer models) were still listed at the price it 'should be' after a $5000 trade was given. I asked the service manager if he could get the information from the finance person we spoke with or the salesman we worked with. He was rude, unaccomiding, pushy and downright dishonest and crooked. I read the reviews on several sites after (should have before) Please! Please! Just check the reviews before you go and expect to pay more than the advertised price in the thousands of dollars. They also have a rating of F with the BBB. We found another dealer, with great reviews, and with an A+ rating on the BBB. Don't be swayed by bad credit. Other dealers are able to work with you as well. Don't trust Liberty Ford in Randallstown!! The reviews are true!

Brought the jeep but the listing had soft top and when I went to get there was no soft top included. Dealer discounted the price to make up for the error.

Dealer responded with more details as requested.