Right on the case. Good and friendly service.

replied by email

Paid cash for a 2008 Ford Edge SEL on April 3, got a limited 3 month/3,000 mile warranty that covered drive train (including front axle housing and assembly). Took it to Ford dealership in Grand Rapids for a closer inspection and discovered a front axle inner seal leak and an obviously broken rear stabilizer arm link. Also found possible evidence that the car had been submerged in water at one time. Called Bill Snethkamp dealership back to have items fixed (wear and tear on items showed it had not happened during my drive back to Grand Rapids from Lansing after purchasing it), manager Brian gave me grief and told me front axle seal not covered by warranty. Finally got him to agree to fix the issues, and he told me I would have to drive back to Lansing to have the car fixed. I asked why I couldn't have the car fixed here in GR since I was assured I would be able to if I found any issues covered by warranty, I am told by Brian that he does not want to leave the repairs to any dealership, he wants to make sure the work is done properly. I finally take car back to Lansing on April 17th, and after the broken link is fixed I am told I need to take the vehicle to a Ford dealership in Grand Rapids to have the seal fix, to have the Ford service people call to work out payment. Vehicle finally fixed April 22, but the vehicle should have been properly inspected prior to being put out on the lot for sale, and I could have saved a trip back out to Lansing had they just agreed to coordinate with a dealership in Grand Rapids in the first place.

Great vehicle!

Promised to hold the car. Sold out from under me the day before our test drive. Bought the same SUV from another dealer. I will never do business with this dealership.

Nice but same dealership games as usual. But they were very honest just not willing to work with you.

Good fo;;ow up.

Top Notch dealer! Really enjoyed the experiance. Honest, Fair, and easy to deal with

I got a good deal.