Trying to get customers to pay excellent retail or more on used cars that have body damage and interior damage.

They sold the vehicle I wanted b4 I cld go look at it but communication was very good and very fast and quality of car seemed excellent. I cld nt rate excellent because I had limited contact.

the dealer responded by saying that the car I inquired about was being sent to the auction. that was 1 week ago and the car is still listed on their website.

Responded to online inquiries, followed with phone calls and emails, just didn't have the car I needed.

responded quickly

I called about a 82 corvette they told me all about it ( what I asked and more ) I was unable to go down when I said, they sold it before I could get down. Good job

The Salesman was very polite and attentive. However, they wanted way too much for the car I was looking at.

ORIGINAL REVIEW: This dealer pulled an online bait and switch on me. They listed a used Subaru Outback on cars.com, cargurus.com, and other sites at $8,728; however, when I contacted them, they did not honor the online price and tried to quote me $13,500, nearly $2K more than the car's value. UPDATE 2/25/2012: Received a call several hours later with a honor for the online price due to a mixup. More to follow if I close this deal. UPDATE 2/26/2012: Though the car wasn't perfect, the price point gave me enough room to deal with the minor repairs and still get a fair deal. (i.e. no floormats or keyless entry fobs as advertised on online, rear passenger window nonfunctional, wipers badly need replacement, intermittent airbag light) Definitely ask the sales person to validate all advertised features and functionality of everything to allow you to negotiate prior to making the trip. Lesia Campbell was excellent to work with... no pressure tactics and fair (I highly recommend her). I did notice that Beckley Auto Mall has a sales person for just about ANY personality whether you are a good ol' boy buying your next workhorse truck to a wall street banker looking for a luxury sedan. NET: If you find a good deal, it is worth keeping them on your short list. However, expect some typical car dealership BS.