These Guys Know Saabs!!! —
SAF came highly recommended to me from my buddy who, like me, drives a 9-5. I made an appointment with them yesterday and they were easily able to accomodate me today! I got caught up at work and was a half hour late for my appointment, but they were completely friendly nonetheless. I went to get a bite to eat while they were working on my car, and when I got back, Stephan told me that they were just finishing up with my car. I mentioned the good-looking Saabs they had along the side of the building, and he offered to show me around and check out all the awesome 96s and Sonetts, and told me about the owner's P1800 (which I'd loved to have seen there!). Sure enough, the tech finished up with my Saab while I was chatting with Stephan and I was on my way! It was amazing to me to have such a good experience with a shop! I would have gladly accepted mediocrity (after a bad experience at Cap.Expwy Saturn!), but SAF excelled!
EDIT: One thing I forgot to mention that I really, really liked about this place... when the tech was finished with my car around 5:30p, he hopped in his Saab 9000 and drove home. I like that - not like the dealership guys who drive off in their Corolla or Accord (or the god-awful Saab parts guy that wouldn't shut up about how much he loved VWs!)!
I think it's safe to say that THESE GUYS KNOW SAABS!!!