IF YOU READ NOTHING ELSE READ THIS: DO NOT DEAL WITH MICHAEL IN THE FINANCE DEPARTMENT. HE WILL TACK ON EXTRA FEES WITHOUT ASKING YOU ABOUT IT. HIS PAPERWORK HIS ATROCIOUS AND HE WILL BE PUSHY AND SNEAKY ABOUT IT. HE HAS AN EXTREMELY BAD ATTITUDE, IT IS APPALLING> ALSO, DOUBLE CHECK ALL OF YOUR PAPERWORK AND PRICING (EVEN IF IT TAKES YOU AN HOUR) BEFORE LEAVING! THEY WILL ADD ON FEES AND CHARGES FOR SERVICES YOU DID NOT ASK FOR AND DO NOT WANT!!! THEY WILL TRY TO SNEAK IN WHATEVER THEY CAN THINKING YOU WON'T NOTICE AN EXTRA COUPLE HUNDRED HERE AND THERE!!!
I do have to give stars to the salespeople that I worked with - the three Asian guy team. Very helpful, very understanding, and worked well with me to find a price that we were both comfortable with.
The finance department, on the other hand, was ATROCIOUS. I worked with Michael - guy in the far left office (if you get him, ask for someone else.) He pushed me relentlessly to buy the extended warranty and when I kept refusing, he gave me the WORST attitude and customer service I have ever had in my LIFE. From then on, he refused to even acknowledge me or answer basic questions that I had. I almost considered walking right out of there and not purchasing, if I didn't go through all the hours of negotiation with the sales team. He didn't even ask me about adding on any options, so I didn't think that there was anything else included in my paperwork. When I tried to get him to slow down talking - he was RACING through the contract at top speed - he brushed me off (more attitude). But since we hadn't discussed any additional add-ons, I left it alone because I didn't think they'd add anything without my consent. When I went home and took a look at the paperwork, I realized that not only did they charge me the WRONG PRICE we had negotiated for the car and he also tacked on almost $800 in additional charges for services we hadn't discussed! So, we're all human... people make mistakes, and I was willing to overlook it if they were kind about it.
Unfortunately Michael did not give me any reason to want to forgive him - when I went back to the dealership to go over the paperwork and correct the errors. MORE ATTITUDE! Even worse than before - I almost considered talking to his superior about him right then and there, but I didn't have the time to waste. And I had brought someone along with me to bear witness to what they were saying, and when they tried to help me out in explaining what was wrong, Michael flat out said to my friend, "Um, is your name on this? No." And turned away. When I asked him how he got the price listed for the car, that the sales team and I had negotiated, he said "I don't know." And I asked him about the charges that were listed that I hadn't agreed to and he said again, "I don't know." And simply starred at me waiting for an answer. HELLO? Aren't YOU supposed to find for ME? That's why I'm asking you! Finally he said he would get the paperwork from the other building, went back to his office (which had windows that you could see in to) - dilly dallied for 20 minutes. It wasn't until I starred him down from my place in the room, did he call out "I just need to get the paperwork from the other building." 10 minutes later, his supervisor, Steven, came out. MUCH nicer and friendlier, and he escorted us over to the other building to take care of the problem.
The sales person who had my original paper work was not there that day, so I had to return AGAIN the following day for them to correct the numbers. Finally, they agreed that it was incorrect (but no apology on their part), changed it to the agreed upon price. This time, I took my time looking over every detail, and found that though they had changed that price of the car - they tacked on an extra $300 where there previously had not been any! (Again, no apology on there part.) Finally, I was able to leave after a few hours... for the second time. Atrocious customer service, and shame on them for keeping somebody like Michael in their finance department. For such a seemingly nice, and large, dealership, I expected much better service.
