Terrible dealership, drove two hours to be shown a vehicle with
stains, interior and exterior damage, plus missing interior parts. At a
Toyota dealership this is not what anyone would expect. Worst head
of department I've ever had to deal
with. Disappointing that no one took initiative
to resolve the issue in a proper manner. MANAGEMENT?????? I
will take this complaint as far as I can till they acknowledge the
terrible service that was provided.
cee via CarGurus
Sep 14, 2013
They called and email ed me. Out 8f state too
Sep 8, 2013
Wow. What a bunch of clowns. The fact that they are still in business is proofs there'e still one born every minute. I get a piece of paper put in front of me with a list of fees. Salesman says "We're different. We want you to know the total cost up front." The only thing left out of the fees was a charge for the salesman's smile. The extras ran the car up $3K over the advertised price to $19,4K. (FYI, the car was sold new 3 years earlier for $19,8K) The Salesman's boss comes over to sweeten the deal. Offers $2500 reduction. Told him I'd let him know next day. Next day I said I'll take it off the lot for $17K total. He says "We're way far apart". "Why?" I ask. "There's also tax." he replies. "Wasn't that on that paper you showed me in the beginning?" "No." I said "Go back and give me your best out of the door price in print." Never heard from them again.
So why you ask, do I even give them a single star? They hire beautiful women. Check them out! But, don't buy a car there.
Daren via CarGurus
Jul 6, 2013
Good financing, but plan to pay an extra $3K in fees above the
sticker price, or $5K if you choose to add an extended warranty.
Joanne via CarGurus
Jun 19, 2013
Ayman via CarGurus
Feb 14, 2013
Dealer responded, car was not ready to be tested, waited 40 minutes to test drive a vehicle that needed wheel alignment.
Dominic via CarGurus
Feb 5, 2013
Buying with cash is higher than internet/financing price + hidden fees
Rosemarie via CarGurus
Nov 10, 2012
bate and switch when i called about the car said no longer available, yet its still listed on web site but they were quick to redirect to another vehicle... when he had just sent an email this very day about this car... stay away!!!!!!!
Manoj via CarGurus
Oct 2, 2012
Regular in follow up but price do not seem to be realistic.
Frankl via CarGurus
Sep 29, 2012
Vehicle was just in, Dirty, and the wrong model
Polly via CarGurus
Apr 9, 2012
Seemed like bait and switch. Car on internet was not on lot, and they
worked very hard to sell me another one that same night. The price
was very good, but it was not what I wanted. In fact, the car I went there
to see is still shown on line 3 days later.
Tom via CarGurus
Mar 22, 2012
Eveything was great until it came to the final price. They added on another $1300.00 in fees to the car price that was advertised so it was very misleading.
Hugh via CarGurus
Dec 12, 2011
Dealership's Internet Manager Ricardo, and Fiance Manager Mgr. Randy were excellent to work with.