The Luxury Haus Leonia

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335 Grand Ave, Leonia, NJ 07605 - Map & Directions

Sales: (855) 976-6923

Apr 23, 2016
fast responding. Have not yet get any deal but looking forward to do that!
Apr 19, 2016
Great communication
Apr 13, 2016
Mar 27, 2016
Worst would not even negotiate the price. Not even a dollar.
Mar 21, 2016
i asked for them to only communicate via email and they ignored my request and called me at least 3 times a day did not appear they wanted to make a deal
Mar 15, 2016
The dealer called me in a very timely fashion. Although I had a change of heart regarding purchasing another vehicle, I felt no pressure.
Mar 4, 2016
Prompt response. Polite, helpful. Followed up as promised but did not pester me. Excellent.
Feb 15, 2016
Quick response
Feb 15, 2016
Good customer service
Feb 12, 2016
Price listed was about 4 thousand off from what it would actually go for (not including taxes and fees). Included some $1800, tracking device and many hidden fees. Offered to pay cash, but that made the price higher. Representative told me to finance anyways, since he would receive commission, and I could pay off the car early...No thanks!! Representative's name was David, not very happy with that experience. Be careful.
Feb 7, 2016
DO NOT TRUST THEM. They give you prices and then add $4000 to the deal at the last minute. By far the worst experience I have ever had dealing with a used car dealer.
Feb 2, 2016
Did not make a purchase but the communication was great, they do charge about $4k extra above the advertised price, but they were upfront about it. Just be prepared for that extra charges.
Jan 28, 2016
Great customer service and a wide range of high end vehicles.
Jan 27, 2016
The sales representative was informative, courteous and responsive. In fact, the entire staff exemplified what other dealerships should envy.
Dec 22, 2015
I feel guilty even giving them one star. The worst customer service I've ever experienced along with the largest amount of hidden and forced fees on a vehicle. I will never return
Dec 22, 2015
This Dealership was very unorganized. I had an appointment and the gentleman (Bernie), I had an appointment with was not even at the dealership. Throughout the entire process I was dealing with Brian. I am assuming that he is the Manager. I had driven from VA to look at A 2014 Mercedes Benz GL450. The vehicle was dirty and the dealership did not even try to impress me since I had driven so far to clean the vehicle. The dealership had then told me that I would have to pay for 3 different fees that was not my responsibility. They basically were having me to pay for the fees that they had already paid for to get the vehicle to their location. Out of town Shoppers, I caution you to be aware. Once all was said and done, I was very disappointed and never did receive an E-mail or A call from the Manager to see where the disconnect was.
Dec 14, 2015
Horrible process and they tried to convince me to pay a large amount of monthly payments as if the total number was not important.
Dec 7, 2015
Dealer responded and l bought the car.
Dec 1, 2015
Nov 30, 2015
Quick response.
Nov 17, 2015
Be prepared to get a major run around. They advertise there price of 36,000. I drove two hours only to be introduced to 4,200 in extra fees not including sales tax. They also really can't give you a expiation for the charges. Just saying they are prep fees and all kinds of paper work fees. I left with out buying the car. Just because they can't be trusted.
Nov 15, 2015
Vehicle was advertised for 42,287. Upon talkng to sales person, they added several more charges that brought the totoal to 48,000 before adding in the taxes tags and licensening fees.
Nov 9, 2015
Quick response by phone w/ email followup.
Oct 17, 2015
Very good experience e took the time for every explanation and satisfaction
Sep 26, 2015
The price on the internet is NOT what they will charge you. Read the fine print about prep fees, etc., that will be added into the cost once you arrive. On a 2013 Jetta they were asking $14,871 on the internet, once I got there (and it was a long drive for me) the actual price was more like $18,000+ PLUS Tax, Doc Fee, DMV Fee, etc., PLUS a Warranty *optional $2,667 = Total for the car was $22,367 PLUS INTEREST. BE LEARY going here, the guys were nice, great sales men, car was excellent but if you're not paying attention you could pay thousands over what the car is worth.
Jul 25, 2015
They did not listen to anything...typical used car dealer approach.
Jul 8, 2015
Great cars, great deal and great people
Jun 30, 2015
Overall great customer service experience
Jun 19, 2015
Poor email and phone follow up
Jun 19, 2015
Complete lack of internal communication between Live Chat personnel and Sales Staff.
Jun 14, 2015
Jun 10, 2015
No follow up, had to call multiple time. They were trying to add in additional 3k worth or "dealership" charges. Would avoid them at all costs.
Jun 7, 2015
This dealer got me a sweet deal that I'm totally grateful for.
Jun 2, 2015
Their sales manager Ray, was very friendly & called me about the car I was interested in, willing to talk & get a fair deal for me. I wound up not getting the car but appreciated their efforts.
May 22, 2015
I talk to two different people here one passed me off to the other which was fine until the phone calls in the middle of the work day and my name is Joe not John. I'm looking for a 2013 vette not a 2012 Camaro. Thanks but no thanks call to tell them I was coming for a test drive and to look at the car and got a call back three days latter. Oh and by the was stop with the price increases, since I call the car price increases about $5,000. NEXT
Apr 25, 2015
Immediately responsive but not pushy. Attempting to meet my desires
Mar 21, 2015
The sale person was a great man, very helpful and answered all my questions about it.
Feb 18, 2015
I asked if the car in question had 4 wheel drive + I got a response but no answer to my question
Dec 5, 2014
Nov 26, 2014
If I could give this dealership a 0 I would. They bought a car that I was about to buy from another dealership. When they advertised it they increased the price by $1000. Also added all these fees: $995.00 prep fee, Shop fee $1557.00,Skylink -$995.00, Doc fees $ 600. So the price of the car was originally $37,000 and they wanted to sell it to me for $43122. An increase of $6100. Run away from this place.
Nov 6, 2014
worst dealer experience I had in a three month search for a corvette. They asked me to make an appointment which I did. The salesman was not in nor was the second guy to contact me to say " speak only to him when I come in". I arrived on time, no one there knew about the appointment, the car was not there had to wait 45 minutes for it to arrive. They denied the Car Guru price and showed an older higher price before the updated price I received from CG. The original contact had confirmed the price before I made the appt. but he was not there. I offered the lower advertised price as my final offer, they accepted but added $2400+ in fees which they couldn't explain in detail. Needless to say I left two hours later without the car. Very shady operation.
Nov 3, 2014
Dealer said cars of this year costs over 100k. Not true.
Oct 28, 2014
Whoa!! They really bump up the prices! Not only did I have to pay an additional $3,000 they also didnt have the exact car I wanted. So that really sucked! ....but as far customer services they were ok! I didn't feel awed or anything just okay!
Sep 22, 2014
Lots of additional charges. Tough to get a firm price. Not straight forward. Sold the car we were negotiating on w/o any notice. Salesman was cordial.
Sep 18, 2014
Sep 13, 2014
Very difficult to deal with. Would not commit; question if vehicle was actually available. Look elsewhere.
Sep 8, 2014
they quote one price on the internet but when it comes down to making the deal the price changes tremendously.And also when asking for the bill of sale it dont indicate the orginal price of the vehicle that was shown on the internet nor do they conversate for the customer coming out of town.
Aug 21, 2014
Price was not competitive with other dealerships however listed vehicle was the desired choice
Jul 31, 2014
Very proffessional , my contact there is Freddy Atshan, knew just how to make the deal go smooth from the first contact I had with him to the final delivery of the 2 cars that he handled for me. I would reccoment this dealer, Luxury Haus to my best friends and family.
Jun 20, 2014
Terrible, gave them a refundable deposit, they tried to raise the price, told me I was liucky they didn't "charge me the no finance fee of $1,800" since I was paying cash. Still waiting on credit card refund. TERRIBLE EXPERIENCE !!! I've bought over 15 vehicles in my lifetime, these guys give car dealers a bad reputation !!!

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