Huge Mark-up, Broke Parts On My Car, Sent The Car Back In Pieces, And Denied The Whole Thing!!! —
I dropped my car off for a diagnosis. SI called me
back with the diagnosis and I decided that I would
have the car towed back to my house. When my car
arrived on the tow truck the valve cover was thrown on
top of the engine pinching hoses and lines with the
hood resting (open) on top of the engine. This caused
damaged to the heat lining on the underside of the
hood. Once started putting things back together I
noticed that my intake cover had a plastic connection
broken off as well.
I drove back to SI and told them that the way they
sent the car back was unacceptable and all I received
was a bunch of lame excuses that "there was no
point to put it back together." The point that I was
trying to make is I paid for a diagnostic and I
expected as a paying customer to receive the car
back in the same condition that I had dropped it off.
On a side note:
The diagnosis ended up resulting in the car needing a
complete engine replacement. SI had quoted me
5400-5500 range with the new engine (with 78k
miles), labor and fluids included. I asked what labor
and fluids only would be if I could track down an
engine my self would be. Labor and fluids was roughly
1700-1800. I ended up tracking down an engine from
an auto wrecker (with 78k miles). The auto wrecker
told me they had just quoted the same engine to SI
earlier that day. The engine was 2000 with a core
Now let's do some basic math.
Original Quote: ~5400
Labor/fluids only: ~1700
I would have saved roughly $1,700 by just making a
phone call and having the exact same engine shipped
to there business. Why is there this difference in
DO NOT go to Steve's imports, they will take you to
the cleaners. When you decide you can't afford to do
the repairs right away they will send you your car
back in pieces because "it's not worth it to put it back
together" after a diagnosis.
Steve's Imports will point the finger at the tow truck
driver for breaking my intake cover and hood heat
shield. Then they have the audacity to claim I used
there "discounted" price for the engine i purchased. I
did a google search, found the wrecking yard, and
purchased it at THE PRICE THE WRECKING YARD
HAD LISTED ON THEIR SITE. Not once did I ask for
the repair shops "discounted" rate.
I tried to solve it with them over email but they denied
it was there fault and never got back to me.
Steve's Imports is definitely by far THE worst shop in
town. STAY AWAY!!!
Great Service. Good Communication. —
It's hard to find a good mechanic. These folks treated
me right and their pricing is reasonable. I am a BWW
fanatics and they have in depth experience with these
Fast Quality Repairs. Great Customer Service. —
12/12 warranty.Flexible scheduling.
They have a Groupon! Good follow up
plan. Costs explained up front. They
keep customer informed of all additional