Shields Service

2502 Hermitage Way, Louisville, KY 40242 - Map & Directions

Service: (502) 426-7979

Average Service Ratings

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Based on 4 reviews
gp01 writes:
Shields Service Review
Overall:
Quality:
Customer Service:
gp01
25

They Lost All Of My Family's Business — My family and I have gone to them for over 15 years. This last experience with the owner, has completely left us to find another mechanic. I took my Honda in to get an oil change, tire rotation, brake fluid flush, and serpentine belt changed. The owner told me: "Including the cost of the belts, it'll run about $165." I agreed to the price and when I came to pick it up later that day, the price was $330! I had to come back the following day to speak with the owner about the egregious difference in price. He told me the quote he gave me did not include the cost of the belts; however, the estimate in the computer remained $165. Their mistake was not calling and confirming this price in the first place. His offer to fix this situation was to 1.) take the belts back. Or 2.) A free oil change. This was the most disrespectful offer imaginable. I told him I would be willing to pay the estimate cost, but he said "I can't just give you the belts." They have lost our family's business for good and this seems to be a pattern developing with this company. I encourage everyone to steer clear of this establishment and seek another place to repair your car.

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elkie writes:
Shields Service Review
Overall:
Quality:
Customer Service:
elkie
25

Awful!!!! Will Never Allow Them To Touch My Car Again. — They cost me more money and screwed me more than once. I had major work done and found out they didn't put a bolt in where they should and my motor about fell out and caused many more repairs and they weren't even willing to fix it and made excuses that it wasn't their fault. I would never allow them to touch my car again unless it was to junk it cause that is about all they are good for. AWFUL! Do not take your car here if you want to be satisfied!

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BenInLou writes:
Shields Service Review
Overall:
Quality:
Customer Service:
BenInLou
25

Lazy - Turns Down Business - Would Rather Turn And Burn — I brought my 1972 Chevy C10 truck there to fix a transmission fluid leak among other things. He refused to work on it. Said it would be too hard to get parts, his mechanics and the shop were not set up to work on older vehicles, said it would take longer and could not have it taking up spaces. excuses excuses....I will take it somewhere where they can work on a "simple" chevy 350.

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John writes:
Shields Service Review
Overall:
Quality:
Customer Service:
35

What Is Your Bottom Line On This Mechanic? — i have worked there for over two years now and my boss john does not advertise. this is due to a great customer return and new from word of mouth alone. He is a great boss and has ran a great business.

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