Sheehy Ford Of Springfield

Dealer responded with email and follow ups from managers.

Bait and switch tactics are what you can expect from this dealership. The salesman comes in with a great discount to encourage me to purchase a new 2012 vehicle. Then he begins to add all the discount back into the deal. He tells me it will all be worked out by the closing manager. I went along with the deal understanding I had three days to cancel the contract. Once home I reviewed the contract and called the closing manager to rebut the deal and asked him to change it. He told me to wait and he would talk to the sales manager and get it worked out, he would call me back in an hour. It never happened. Again, I called and emailed him about the contract changes before the three day right to rescind was up, and he called back to tell me he would go into a sales meeting and get it worked out, and call me back within an hour. He never called back. After the three days were up he sent me an email to tell me the deal was what he wrote and that it was final. There are many more details to all this, but this is a summary of my disappointment to the" used car" tactics that are used by an obvious "desperate to make sales quotas" dealership. I will bring the car to another dealership for service and I recommend all others to stay away from this pit of vipers. "Caveat Emptor" should be the slogan which interprets to "Buyers Beware"

good

Contacted dealer and told him we would be up early Saturday morning to look and probably buy the car. We had a check from our credit union and we wanted to buy a car that day. The car was not clean and a wheel had been scraped when we arrived. We test drove the car, put a deposit down and told them we would be back in a few hours to pick up the car. We returned and saw that nothing had been done to the car to prep it for the purchase, and we were told we would have to wait an hour because "large purchases take time." We asked about fixing the wheel and they told us they would contact us when they had time to fix the wheel. This would have meant us taking time off from work and bringing the car back to the dealership. A manager saw how upset my husband was and acted quickly but at closing there was a problem with an item my husband and the dealer had agreed upon. We were told we would have to pay for it BUT no one knew how much it would cost--minor issue but by then we did not feel comfortable with buying from the dealership. Side note-Earlier we had been told we could not transfer our tags unless the previous car had been totaled (not true) and if we put a deposited down it was non-refundable (not true), We asked for our deposit back and left. We bought a car 2 days later from another dealership.

They answered my question, though it took several tries to get the information. And they were more than willing to go above and beyond the call to give me the answers and the help I needed.