4640 South 27th Street, Milwaukee, WI 53221
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Schlossmann's Subaru Review
Wouldn't Let Thses Guys Touch My Truck Again If They Paid Me! — I had Dodge City South do the maintenance on my truck. In the process of roatating my tires, the mechanic(s) forgot to tighten at least one wheel. On the drive home my right rear wheel fell off while I was driving down the freeway. I was fortunate not to be involved in a serious accident. The service manager didn't seem to be concerned in the slightest that the negligence of his mechanic endangered people's lives. He had my truck "fixed" and didn't even offer to refund the money I paid to have his mechanic damage my truck. Eventually we convinced him to refund $100 which was less than what the services cost. Apparently in the process of "fixing" my truck, the mechanics at Dodge City South over- tightened my lug nuts. The Colorado dealership had to drill out the lug nuts and wheel lugs to get the wheels off. I paid an extra $300 for Dodge City's continued incompetence. I then sent a certified letter, with receipts enclosed, to the general manager of Dodge City asking to be reimbursed for the $300. Neither the general manager nor the service manager had the common courtesy to respond to my letter. Apparently the management of Dodge City South in Milwaukee thinks the best course of action is to ignore legitimate complaints until they go away. I would never go back to this dealership again for anything. It is one thing is for a mechanic to make a mistake. It is something different when the managment displays a complete lack of integrity.
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