Mercedes-Benz of Alexandria

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200 South Pickett Street, Alexandria, VA 22304 - Map & Directions

Sales: (703) 341-2100

Service: (800) 765-0713

Today (Fri) 9:00am - 7:00pm
(Open Now)
show business hours
Aug 25, 2014
Dealer responded, stated that car was not for sale.
Aug 25, 2014
The contact was friendly and all questions were answered promptly. However, the vehicle I inquired about was well over what I was prepared to pay for that model year (even with the low mileage).
May 7, 2014
Typical Dealer.
Jan 27, 2014
great!
Jan 5, 2014
Overpriced
Nov 16, 2013
Great service
Apr 4, 2012
Highly responsive to inquiries; also, well informed about vehicles in question and flexible to work with. I would recommend working with this group for a pleasant car-buying experience.

Average Service Ratings

Customer Service:
Quality:
Overall:
Based on 1 review
Dave writes:
Mercedes-Benz of Alexandria Review
Overall:
Quality:
Customer Service:
25

They Kept My Car For 30 Days And Overcharged Me — It took 30 days and a service advisor who yield at me to end my relationship with Mercedes benz of alexandria. it all started when my car was held at the dealership for 30 days. I gave them my SLK 320 because it was overheating and i ended up paying about $3000 for a cooling system repairs + a control monitor change. It took them 30 days, couple of wrong part ordered and bad diagnostic to have my car repaired. First time they said they repaired the car and gave it to me; the same night after i picked it up, I saw smoke coming off my engine. I returned it right away. The second appointment they held the car for 3 weeks because they could not figure out how to fix my overheating problem. I had to cancel all my trips because i was given a loaner that i could drive only around Washington DC, Maryland and Virginia. About a month and a half ago, i received a request to complete a survey from Mercedes Benz USA about the repair of my SLK 320 at MB Alexandria. Guess what ? I told them exactly what i just said here Today for the first time since they finally repaired my vehicle, i go to MB Alexandria to have My Cigarette Lighter repaired. I was referred to the same service advisor who repaired my car; which started yelling at me in front of everybody in the dealership because I wrote an honest Survey review about the poor pricey repair service they gave to my car and the inconvenience I experienced for 30 days. Then, I asked the same advisor if he could check my cigarette lighter and he denied me service. Every body at the dealership saw what was happening, heard how the service advisor yield at me, and nobody even tried to help me. They all watched me leave the dealership

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