This dealership is very unorganized and ghetto. I inquired about a 2010 Ford Flex limited which was on Car Gurus website and this dealership stated the SUV wasn't for sale. Why wouldn't it be for sale if it's listed on Liberty Ford of Maple Heights, OH and Car Gurus website ? They told me that they have to list all the vehicles that are in their possession on the website. They also stated if I was really interested that I could purchase the car. I told them that I was interested and they stated the car is in NC because the owner is driving it. The car had 49,109 miles on it as advertised but when I asked them about the milegage they stated the owner of Ford is driving it and has only had the car for a week but but an extra 4,0000 miles on the car. The SUV should be pre-certified but isn't and they stated that they would look into that but I never got a follow up call. Any who they are all over the place and when you call instead of being professional they are ghetto. I called to check on the car and they person who answered thought he transffered me to a sales person but I over heard his whole conversation. He was talking to someone on the phone that I hope wasn't a customer and I over heard him using foul language. And instead of placing me on hold to get the sales person, this person yelled across the room to get the attention of another person. Very unprofessional place and I will never buy her.
Alan via CarGurus
Jun 21, 2013
Good follow up. I chose a car from another dealer, but liked my interactions with the Liberty Ford people.
Nov 30, 2012
immediate response....pleasant sales person. I had already found a car elsewhere.