Legends Toyota of Kansas City

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New Owner Events, Rent A Car, Fleet T.E.D. Dealer, Toyota
Certified Used Vehicles, Toyota Tire Center

10100 Parallel Parkway, Kansas City, KS 66109 - Map & Directions

Sales: 888-254-3787

Service: (913) 299-5366

Today (Wed) 8:30am - 8:00pm
(Open Now)
show business hours
Feb 9, 2014
Very prompt and courteous. Legends salesman Dean Nowe, called me from his home during a winter storm. Awesome guy that will bend over backwards to make thinks happen for the customer.
Jan 10, 2014
Only communicated via E-mail since car was sold before I could look at it.
Aug 21, 2013
great response
Jul 17, 2013
A sellman drop my iphone and crack it but he acts like nothing was happended not even sorry, but i like the one whos sole me the car he was so nice that give me the car to work right away!
Jun 20, 2013
I originally emailed to get the price of a used truck I had seen online that stated to email for price. Got a response back, email stated $7850 just like it did a couple of days later when the price was listed online. I got to the Toyota lot. I had to coax the salesman to help me, I think his name was Kyle and test drove it,John the used car manager looked at my trade in. Sat down with the salesman to make the deal and he raised the asking price to $9000. I showed him the email I had received stating that the truck was to be $7850, he went to speak to someone and came back and said that wasn't the lot price. I said ok I want to buy it from the internet then. He said that wasn't possible we had to deal on the lot price. The truck in supreme condition retailed for $7000 nearly a $1000 dollars less than internet price and $2000 less than lot price (still can't figure that difference lot vs. internet price) (textbook case of bait and switch) and they were wanting to offer me $1000 less for my trade than it was worth. I said give me my keys to my truck I am out of here. John called and apologized and said he wanted to see if he could still make the deal. I made a very reasonable offer especially considering they were going to send that truck to the auction in which case they would have received far less than my offer. I spoke to John the next morning and he said he would call me by 10 or 11 AM. I called him back at 2 PM because he never called me, John said he had just got back from lunch and would call me in just a few minutes. John never did call me back. I called John back the next day and he didn't have a reason for not calling me and offered another truck. I told John I wouldn't do business with him because he had lied to me twice and never called. I asked to speak with Duce the general manager but he wasn't in. I responded in email form to a listing from a website letting them know I had been interested in the truck and how I had been treated. I got a call from Charlie the internet sales manager. He seemed nice and apologized for how I had been treated. A couple of calls later we had a reasonable deal, they were going to fix some things on the truck prior to my picking it up. Charlie was going to call me to let me know if it would be ready the next day or 2 days later. Charlie never called and was off the next day so I got a hold of Chavez and asked him if he could tell me when I could pick up the truck. He said let me go down and check and I will call you back in a few minutes. Chavez never called me and when I called back they said he had left for the day. I again asked to speak to Duce the general manager but again he wasn't in. They then got me in touch with Chris, he checked on the status of the truck and called me back. I went in to make the deal the next day. When we sat down to do the paperwork there was a 60 day warranty, when I test drove it Kyle had told me it was a 90 day warranty. Again they weren't honest! Again bait and switch on the warranty. Also they never gave me a copy of the warranty when they rushed me through the paperwork. In the end I think I got a fair deal. I still paid a bit more for the truck than it is worth because it needs some paint work and the dash lights don't all work which I couldn't tell in the daylight but Kyle said he could see them on on the side I was questioning. I tried to get them to also put my wifes name on the title, Legends Toyota stated that they couldn't do it and it could be done at the courthouse. The courthouse stated that it had to be done by the dealership and that I needed an affidavit from the dealership to ok adding her name. I went back to the dealership and they typed in her name. 3 hours of my life I will never get back! Overall it was a horrible experience and I very seriously doubt I will ever do business with them again.If I see something listed they have I would just skip over it. Buyer beware nearly nothing they say is true and watch out for the old bait and switch!!!!!!!!!!!!
Nov 27, 2012
Called right back, but we ended up going somewhere else.
Aug 14, 2012
was very satisfied never pressured and never rushed.... would return for future auto's and would refer..
Aug 7, 2012
Too busy the day I went in. Good lounge, good people, conduct business professionally.
Jul 6, 2012
Big, clean, great dealership to do business with.
Feb 7, 2012
Not customer friendly salesman needs some or a lot of sales training. Not real happy withmy experience.He stated me one price than tact on the specials and in one conversation stated he would waive any charges. What a sales rep. E-mailed his manager but no response. Thanks. Jf

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