Koons Falls Church Ford

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Internet Approved, Blue Oval Certified

1051 East Broad Street, Falls Church, VA 22044 - Map & Directions

Sales: (703) 241-7250

Service: (703) 241-7250

Aug 18, 2014
Silhouette
0
I purchased a 2013 Ford Focus from Koons Falls Church Ford. I found the car on CarGurus.com. The sales person (Russ) was great; listened to what I wanted, friendly, helpful. The sales support team was friendly and helpful. Onsite financing was simple and easy. A good car buying experience overall.
Jun 18, 2014
klenk97
0
Great
May 19, 2014
Too many phone calls.
Sep 4, 2013
Great communication.
Aug 26, 2013
reisemper
0
Bad experience. On the phone, I told them what my budget was and I was told that they can work in my budget. When I got there, I was pawned off on another salesperson from the one that contacted me. The sales person was texting his phone during the test drive. Very rude. He was behaving like I woke him up from a nap. He really didn't want to be bothered. Then he got amnesia and acted like I didn't tell them ahead of time of what my budget was and that they agreed to work with it. They tried to sell me an overpriced vehicle with some fictional $499 "processing fee". I walked out and bought a better vehicle within my budget. BTW the vehicle that I bought didn't have a "processing fee".
Jul 27, 2013
Easy to finalize a deal. I had done' the homework and they were flexible. I knew all the figures for all the same comparable cars. They were flexible. Only shortcome - no one knew details about the used car I wanted to purchase but I guess that is to be expected when their strength is selling new Fords.
Jul 16, 2013
Prompt telephone response.
Jul 9, 2013
JimWDC
5
First stop of the day. Found them to be accommodating and candid about vehicle (Sam) --nice show room with environment to put one at ease, comfortable test drive circuit for both wife and myself. Nice, clean Fusion Hybrid. Happily would have dealt with these folks, but simply chose to purchase a Prius III due to space/storage considerations.
Jan 21, 2013
Poor customer service and don't like to honor there product or there warranty not very professional at all but quick to take your money
Jun 24, 2012
Dealer has gone out of his way to try to find me the right car! Great dealership to work with.
Jun 23, 2012
Used car department. Was lied too - turns out car seemed to be a phantom Internet deal to get us on the lot then sell is on another vehicle that is actually present. Not a good experience , just teen forced the stereo type of a typical used car sales person.

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