Jones Auto and Marine

7731 Hillmont St, Houston, TX 77040 - Map & Directions

Service: (713) 939-1206

Average Service Ratings

Customer Service:
Quality:
Overall:
Based on 2 reviews
TomAnderson writes:
Jones Auto and Marine Review
Overall:
Quality:
Customer Service:
TomAnderson
135

Not Sure If This Shop Is Just Dishonest, Or Honestly Just Don't Know What They Are Doing............................... — I was recently presented a very hefty bill for repairs on a fleet vehicle. Joel, the service advisor, flat out fabricated needed repairs on this car, and the one repair it did need was horribly misdiagnosed. The shop did not even clear the diagnostic memory and check for a hard fault at the start of their CEL diagnosis. Doing this is emissions 101. The part Jones wanted to replace to remedy the CEL was suggested by pure speculation over how the EGR system works, and being a seasoned emissions technician, Joel was unable to mislead me into buying his ticket and rather than coming across knowledgeable as he was attempting, he only revealed to me how he is a very creative BS'er. Instead of taking a chance here, I had it towed to another vendor, who identified the correct repair as very commonly failed DPFE sensor (again, emissions 101 if you have been around FOMOCO products very long!!) rather than the EGR solenoid presented. I was further distressed to find that the "rusty" coolant, leaking P/S hose and the loose tie rod end has mysteriously repaired themselves somewhere between Jones Auto and another independent shop. I was not suprised that the coolant was OK as we had just replaced the engine and radiator in this car within 12K. Clearly Joel was banking on selling the service hoping I would not look at our maintenance history. Overall - I wouldn't take anything Jones Auto and Marine represents as a needed repair without a second opinion to back it up, as with this experience, none of the repairs that Jones suggested were preformed to the car by the time the CEL was turned off. My $1,500 repair at Jones turned out to be roughly $550 including the tow to the second shop and a rental for our driver. IMHO I would not use Jones Auto, and I am sure a quick internet search of other auto shop review sites will confirm my position

5 of 6 people found this review helpful.
Is this helpful? Yes | No
Jeff writes:
Jones Auto and Marine Review
Overall:
Quality:
Customer Service:
45

Great Shop In Houston Northwest Area — great work, and great service...can be a bit procey, but they stand behind their work...my Family has been taking vehicles to them for years, and they have served us well ever since we started using them...ED, the shop owner, and Edith, his wife and business manager, are great people...it is a small family run business, that takes care of their customers...

0 of 2 people found this review helpful.
Is this helpful? Yes | No
Displaying all 2 reviews

Review this mechanic!

Other Nearby Mechanics

Lamborghini Houston

13921 Northwest Fwy, Houston, TX 77040

1 review
F.I.S.T. Racing

4627 Steffani Ln, Houston, TX 77041

1 review
Crystal Tire

7905 Long Point Rd, Houston, TX 77055

1 review
Adams Automotive

1010 Blalock Rd, Houston, TX 77055

1 review
Matthew's Auto Sales

10400 W Montgomery Rd, Houston, TX 77088

1 review
Seds Fleet & Truck Service

6911 Mayard Rd, Houston, TX 77041

1 review
Lone Star Chevrolet

18900 Northwest Fwy, Houston, TX 77065

1 review
Joe Myers Toyota

19010 Northwest Highway, Houston, TX 77065

1 review
Fruge Foreign Car Repair

5418 Washington Ave, Houston, TX 77007

1 review
Dent Blasters

5023 Addicks Satsuma Rd, Houston, TX 77084

1 review
Spyker of Houston

11655 North Fwy, Houston, TX 77060

1 review
Mayco Xtreme Motorsports

2521 N Main St, Houston, TX 77009

1 review
Eurocar-Werk

5103 Gulfton Dr, Houston, TX 77081

1 review
Westside Automotive

12510 Oxford Park Dr, Houston, TX 77082

1 review
Langham Creek Tire & Auto

17750 FM 529 Rd, Houston, TX 77095

1 review

Popular Used Cars

Used Ford F-150
2,482 Great Deals out of 177,310 listings starting at $1,495
Used Ford F-250 Super Duty
635 Great Deals out of 34,071 listings starting at $2,500
Used Chevrolet Silverado 1500
2,256 Great Deals out of 171,180 listings starting at $1,100
Used Chevrolet Silverado 2500HD
522 Great Deals out of 39,096 listings starting at $2,600
Used Toyota Camry
1,987 Great Deals out of 73,956 listings starting at $1,250
Used Honda Accord
1,532 Great Deals out of 65,024 listings starting at $950
Used Honda Accord Coupe
210 Great Deals out of 8,329 listings starting at $5,500
Used Honda Civic Coupe
253 Great Deals out of 7,684 listings starting at $5,597
Used Honda Civic
930 Great Deals out of 53,911 listings starting at $1,900
Used Nissan Altima
1,893 Great Deals out of 77,180 listings starting at $1,000
Used Nissan Altima Coupe
166 Great Deals out of 2,952 listings starting at $6,900
Used Dodge Ram Pickup 1500
808 Great Deals out of 15,742 listings starting at $1,222
Used Dodge Ram Pickup 2500
236 Great Deals out of 5,338 listings starting at $3,000
Used Toyota Corolla
1,427 Great Deals out of 51,124 listings starting at $995