Very Bad! —
I took my vehicle to Jeff per his reputation on Angie's
list, which I informed the secretary when I called. I let
them know that I needed my injector unit replaced,
and wanted to tow in my vehicle as it would not start
due to sitting in the cold. After it was towed in, Jeff
called to say he would replace the fuel pump and the
filter for 1000$, and assured me that my vehicle would
be working that afternoon. Again, I said that it needed
the injector replaced, which he then said "looked
good" and "didn't need to be replaced". So, on his
word I begrudgingly accepted the high total, just to
get my vehicle back the same day.
This was not to be.
Around 4pm, Jeff called to tell me that the injector
needed to be replaced, and he was going to charge
me $700 more. I told him I would call him back in 5
minutes to discuss with my husband. Neither of us
were happy at this point, as we had both told him it
was the injector. So when I called back a few
moments later, Jeff was "gone for the day". So we
had to wait overnight, and stopped in the next
morning to speak with Jeff in person.
Jeff changed his story 4 times, denied that either of
us had told him about the injector, claimed that we
"lied". He continued to berate us and swear at us,
would not accept that he was wrong and would not
work something out. He said we either had to pay or
he would take our car apart and leave it in the parking
lot. I said this was unacceptable, and he should take
me to court. At this point, we asked for our keys back
and he said no- he was "keeping the car".
My husband went to the vehicle in the lot to see if it
worked (we have 2 sets of keys) and called the police
as he approached the vehicle. Jeff then ran over and
had his guys block the vehicle in, threatened my
husband etc. The police arrived and Jeff was still
offering to take apart the vehicle in the lot, and I told
the police that I did not trust him touch my vehicle
again. I offered to pay for parts and Jeff finally was
swayed by the police to accept the deal.
Long story short- I was ripped off, My vehicle ran the
exact same way it had before I towed it to Jeff, but
my wallet was hundreds of dollars lighter.