Jeff's Automotive

5261 S Nicholson Ave, Cudahy, WI 53110 - Map & Directions

Service: (414) 294-0444

Average Service Ratings

Customer Service:
Quality:
Overall:
Based on 2 reviews
Moonbeam writes:
Jeff's Automotive Review
Overall:
Quality:
Customer Service:
25

Very Bad! — I took my vehicle to Jeff per his reputation on Angie's list, which I informed the secretary when I called. I let them know that I needed my injector unit replaced, and wanted to tow in my vehicle as it would not start due to sitting in the cold. After it was towed in, Jeff called to say he would replace the fuel pump and the filter for 1000$, and assured me that my vehicle would be working that afternoon. Again, I said that it needed the injector replaced, which he then said "looked good" and "didn't need to be replaced". So, on his word I begrudgingly accepted the high total, just to get my vehicle back the same day. This was not to be. Around 4pm, Jeff called to tell me that the injector needed to be replaced, and he was going to charge me $700 more. I told him I would call him back in 5 minutes to discuss with my husband. Neither of us were happy at this point, as we had both told him it was the injector. So when I called back a few moments later, Jeff was "gone for the day". So we had to wait overnight, and stopped in the next morning to speak with Jeff in person. Jeff changed his story 4 times, denied that either of us had told him about the injector, claimed that we "lied". He continued to berate us and swear at us, would not accept that he was wrong and would not work something out. He said we either had to pay or he would take our car apart and leave it in the parking lot. I said this was unacceptable, and he should take me to court. At this point, we asked for our keys back and he said no- he was "keeping the car". My husband went to the vehicle in the lot to see if it worked (we have 2 sets of keys) and called the police as he approached the vehicle. Jeff then ran over and had his guys block the vehicle in, threatened my husband etc. The police arrived and Jeff was still offering to take apart the vehicle in the lot, and I told the police that I did not trust him touch my vehicle again. I offered to pay for parts and Jeff finally was swayed by the police to accept the deal. Long story short- I was ripped off, My vehicle ran the exact same way it had before I towed it to Jeff, but my wallet was hundreds of dollars lighter.

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Daniel writes:
Jeff's Automotive Review
Overall:
Quality:
Customer Service:
20

It Was A Good Review — gets the job done customer service could use some work, like one time they dont say thank you or your welcome and some thing like that.

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