Heiser Chevrolet, Inc.

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GM Certified Internet Dealer, GM Certified Used Vehicles

10200 W Arthur Ave, Milwaukee, WI 53227 - Map & Directions

Sales: (414) 327-2300

Service: (414) 327-2300

May 31, 2014
They responded in a timely manor after my request for more information.
May 9, 2014
mamisaseam
0
Took a little longer to respond. Van didn't have the motor I wanted but the person I spoke to was nice.
Apr 29, 2014
This was the best experience I have ever had buying a car! Found a car online, talked to the salesman over the phone- no schmooze, or over selling- he asked the facts about our trade-in, and next thing you know a deal was struck pending both parties liking the cars. Easy as pie! Great car, great deal, and the salesman, Phil Engle, orchestrated everything in such an easy, friendly manner that I would definitely recommend Heiser dealership and especially Phil Engle to anyone that wants a fast and easy car buying experience. And no, I am no relation to anybody at the dealership. Just a very satisfied customer that drove 2 hours each way for a great deal!
Apr 26, 2014
ok!
Apr 8, 2014
Great!
Feb 17, 2014
Excellent service Phil Engel great sellman 5stars
Jul 25, 2013
Excellent to deal with both online and once we were there in person. Would definitely recommend to others.
May 30, 2013
A very enjoyable experience
Apr 16, 2013
also very good Willie was very helpful
Aug 28, 2012
I was told the car I was coming to see -a 35 minute drive had a third row of seats. The woman told me she was sure. When I got there it did not , so I wasted very precious time I do not have to waste seeing a car that they did not have. I think they just wanted me to see what else they had. But, the salesperson said he was a Toyota Guru and he knew everything about it. He just couldn't figure out the thrid row of seats and how to get them up. I said because it doesn't have a third row-dah! I would never go there again!
Oct 23, 2011
tcj61982
0
Received a quick response as well as follow up calls and emails.
Aug 31, 2011
They contacted me but never gave me the specific info I wanted
May 17, 2011
Called about car...they said it was sold. Now 2 weeks later the car is still on the site and listed for sale. My wife called as well but no return phone call to either of us letting us know the car is still available. I wonder how they stay in business when they do not call back 2 customers with interest in a car.

Average Service Ratings

Customer Service:
Quality:
Overall:
Based on 1 review
Skidoo writes:
Heiser Chevrolet, Inc. Review
Overall:
Skidoo
20

Do Not Trust The Service Or Take Anyones Word At This Dealership — I purchased a 2001 used car. After test driving the car I informed the salesman that the driver side door did not open/close smoothly and that the trunk would not open until pressing the unlock switch several times. I did decide to buy the car and I was told that these minor things could be fixed if I wanted to bring the car back at a later date. I did buy the car and the day of pick up I had an appointment to sign all the paperwork. I arrived 5 minutes early and finally 50 minutes later they called me in to finally sign and pay for the car. What is the point of an appointment if you have to wait that long? I had the car for 3 days and with only 30 miles on it I was on my way to a funeral and just as I arrived at the funeral home my front driver side tire went flat. I called Heiser and was told that the tires were brand new and still under warranty if I wanted to take the car to the tire place they contract with to get it repaired for free. This turned out to be a huge pain as I ended making 3 different trips there to get this resolved. After the tire was replaced my car then started pulling to the side. I then took the car back to Heiser to have them fix the door and the trunk and I also advised since getting the flat tire my car now pulls to the side and could they do an alignment if need be. The service tech went and spoke to the used car manager while I waited and he came back to me and said the ONLY thing they would fix is the driver side door. If I wanted an alignment it would cost. What about the trunk that was mentioned before buying the car?? I was very upset by this and they went on to explain that it is a used car and not under warranty and this car did pass a safety inspection. I let them fix the door and went on my way. I then took the car back to the tire store to check on the alignment and after they checked the tire pressure in each tire it turned out that one side had 5 lbs to many and the other side had 8 lbs less. What about the safety inspection that Heiser did? They sold the car to me with inproper tire pressure which I am certain caused the tear in the inner side wall of the tire. Oh, and by the way, my door closed smoothly for all of 4 days and it is now back to the way it was. I have purchased many cars in my lifetime and this was by far the worse experience I have had. I am appauled at how I was treated and the service overall just stinks! DO NOT buy a car from this place.

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