Hamer Toyota

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New Owner Events, Signature Dealer, Presidents Award, Parts Center,
Toyota Certified Used Vehicles,
Toyota Tire Center

11041 Sepulveda Blvd, Mission Hills, CA 91345 - Map & Directions

Sales: (818) 365-9621

Service: 855-592-7002

Today (Mon) 8:00am - 9:00pm
(Open Now)
show business hours
Jan 1, 2015
My husband and I were prequalified for a loan and thought that would speed up the process so we could get to our nieces bday party, well it didn't and we showed 2 hours late. We came in knowing what car we wanted, and at what price we wanted it, test drove, and asked to speak to the finance manager immediately so we could cut through the negotiations with just the sales man. Hamer was not willing to move on the price of a used car and kept telling us he could do something with a new car. Also even with the prequalification letter they still made us fill out an loan application and go the whole nine yards. It was my impression that the letter from my bank was supposed to suffice for their needs and thus that process could be skipped. Nope. Because we wanted that car, we stayed and dealt with their crap. I hate car buying... Staff were friendly, but the fact that we were there for 4 hours and still had to deal with their nonsence despite the preapproval...makes their rating so low.
Dec 29, 2014
Ran ads with car already sold, didn't pull ad, travelled 1 .5 hours to get there , and it had been sold 2 days prior, had also called ahead.
Nov 27, 2014
Never sent pictures of what I wanted. I wanted a Tacoma. White or red. I wanted a four cylinder. I got a lot of pictures of every thing I didn't want.
Oct 19, 2014
it's good a dealer around Los angeles
Aug 30, 2014
Good follow up
Jul 29, 2014
Marylou was nice but couldn't meet the price other dealers went down to.
Jul 26, 2014
I couldn't be happier. All communication was prompt and helpful, and I was in a well-priced car quickly and painlessly.
Jul 17, 2014
Did not seem very knowledgeable about the inventory of the cars themselves. However he was very optimistic that he could offer us a great deal. There were some reasonably priced vehicles.
Jul 11, 2014
TParker66
5
made a appointment to see a truck, the dealer confirmed the appointment by phone and e-mail. when I arrived the salesperson that I had the appt. with had gone home already, another salesperson was called to show me the truck. when we got to the truck there was no key in the lock box, she called around trying to find the keys. I waited around for 1 1/2 hours while they looked for the keys. Also the truck had been damaged (keyed) apparently that day at the dealership. I drove 90, miles each way after work to see this truck. the salesperson said I could come back the next day and they would try to find the keys before I returned, mmmm I don't think so, I had already wasted 4 1/2 hours , I wasnt about to waste anymore with this dealership.
Jun 23, 2014
The worst ever, set an appointment with a sales person and when I showed up after driving 45 min to get there he didn't show up. And the veh I came to see they couldn't find and when they did after 45 min of me waiting they said it was disassembled in a tech's work area. I left and 7 days later I get a general Email from the sales manager thanking me for me coming. No call, no apology!
Jun 2, 2014
I would give my sales person, Steve Denson, and his assistant, Bianca, five stars. I've given an overall of 4 stars because the finance department has not gotten back to me about a very important matter and it's been 2 days, 2 call, and 2 messages, one live and one voice message. The car buying experience with Steve was great, though!
May 5, 2014
without checking the specific vehicles at the locations I think the prices are fair from what ive seen on kbb.
Jan 24, 2014
Too big not friendly...
Jan 8, 2014
Friendly guy, bought a different car.
Nov 10, 2013
Hamer Toyota responded..sorry, purchased from a different Dealer (different make). Thank you for your response.
Aug 16, 2013
We purchased a new car from Hamer and it was the best price we found anywhere after looking for two months. The transaction was fast and straight forward.
Feb 11, 2013
Great follow up. Ended up paying the price I wanted a couple weeks later.
Dec 15, 2012
Good follow up and not pushy.
May 30, 2012
Very helpful and professioal
May 22, 2012
Pestered me after I told them I was not interested. 3 separate sales people called/emailed 6 different times.

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