Grossinger City Toyota

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New Owner Events, Rent A Car, Fleet T.E.D. Dealer, Toyota Certified Used Vehicles, Toyota Tire Center

1561 N Fremont St, Chicago, IL 60642 - Map & Directions

Sales: (888) 539-0910

Service: (312) 291-2051

Dec 16, 2012
sent a map to their store, but found a vera cruz at Gerald in N. Aurora
Sep 24, 2012
Liars, stay away if you can
Sep 10, 2012
Every single person I dealt with was so great. The floor manager bent over backwards to make things happen so I could get the car I wanted and the salesman Brad Gordan was super pleasant to deal with...I recommend anyone who is car shopping to go to Grossinger in Chicago!
Aug 31, 2012
Huge conglomerate, received two calls back. Neither knew what i called about, or what message i left for them online. Tried to be helpful tho.
Apr 29, 2012
I wish I could give these jerks a zero. I took a day off of work to see 2 cars. I made the appointment late in the day. I got there first thing in the morning. They told me the cars weren't there. They couldn't find the keys. No one wanted to help me. Seems like they only wanted to sell new cars. Went to my second appointment at Bredemann's and they treated me like a queen. I bought a nice car. Don't go near Grossinger.
Apr 10, 2012
Very nice dealership, sales people were very nice to work with, and the manager was also working to make the deal work for both parties. Quickest I have ever bought a vehicle. They all worked together to process the car and the paperwork.
Feb 4, 2012
Terrible, sold car out from under us then played games with phone calls.
Jan 24, 2012
they didn't have rhe car after I talked to them the night before and they said they did. terrible terriblr rxperience.

Average Service Ratings

Customer Service:
Quality:
Overall:
Based on 1 review
stc_r writes:
Grossinger City Toyota Review
Overall:
Quality:
Customer Service:
stc_r
20

Too Big To Care About Customer Service — I bought a Pontiac certified used car about a year ago, and since it has had it's share of problems. So far, most have been covered under the warrenty (which has been great), but in the process I have had a lot of experience with the Grossinger service department. I have had to bring my car in to them 5 times in the past year and have had a horrible experience! Not only are they seriously overpriced (expected from their extremely convenient city location) but they are so big they have no need to care at all about customer service. First, it took them 3 different appointments (and a stern conversation on my part) to actually get them to fix the first problem I had. They were very gracious after that and I decided to try to work with them again. Now, today, their story about $140 inspection fee (the first time I've ever heard of it) changed from when I brought the car in to when they called with the estimate (first it would go towards any parts and labor if something was found to be wrong, now it's in addition). When I tried to explain that the original person who took my car in explained it to me wrong, I was told that I mis-understood and that they couldn't do anything for me. I could take my car back and pay just the $140 inspection fee with out any repairs if I wanted or I can pay $270 to replace a battery!! Ridiculous! I will never bring my car to them again. I live in the city, but I will go to the suburbs if I have to in order to avoid them!!

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