George Moore Chevrolet

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10979 Atlantic Blvd, Jacksonville, FL 32225 - Map & Directions

Sales: (904) 482-9000

Oct 24, 2013
"The salesman lied to me stating he had a clean Carfax in his hands, the manager talked down to me and asked me if I knew what "clean Carfax" really meant. I explained that I don't care what you think, but when a car has an accident reported, it doesn't lead me to believe it's very clean. Then he tried to play it off like it was the Internet team's fault and it was just an error. I drove 2 hours and took a day off of work, I was going to BUY this car... but I don't do business with people who waste my time or lie to me. Do yourself a favor... go somewhere else. Also, side comment... the one way mirror that covers the management's snake pit, doesn't make one believe that full disclosure is high on their priority list."
Sep 2, 2013
good service

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Based on 1 review
gudell writes:
George Moore Chevrolet Review
Overall:
Quality:
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gudell
45

Avoid The Service Department — In short, I am extremely dissatisfied with the service department at George Moore Chevrolet. During a routine oil change, an employee locked the keys to my 2013 Chevrolet in my car. The end result included damage to my car, which I was not informed of, and discovered on my own. The dealership has accepted responsibility for the damage and has agreed to correct it, but I feel that the method used to gain entry to my car should have never been used and the situation makes me question the judgment and integrity of the service department team. I had a 2:00 pm appointment for an oil change and arrived on time. When checking in, I requested that the courtesy car wash be skipped, because it was raining and I was interested in saving time. Around 3:00 pm, I was approached by the service advisor who asked if I had the OnStar app on my phone, which I did not. At one point I had the OnStar app, but I uninstalled it after my OnStar trial expired. The service advisor then informed me that the detailer had locked the keys in my car, and that, in order to gain access to the car, he would be having a new key cut. About a half hour later, I was informed that a new key would not be cut because new keys have to “be ordered from Detroit” and that they would be contacting a locksmith to get the car unlocked. I inquired as to how the locksmith would be opening the door and was assured that they would not be using a slim jim/lockout tool. About forty minutes later my car was ready. The service department called Chevrolet Roadside Assistance (using my account) and the Roadside Assistance paid for a lockout service provided by a company called Pop-A-Lock. The dealership gave me half off the price of the oil change, and I left the dealership. When I got home, I noticed damage to the driver side window seal. A slim jim/lockout tool had clearly been used to get the door open. The lockout tool damaged the seal on the window. A stretch of the seal, several inches long, was shoved down into the door. I immediately called the dealership and spoke with the service advisor. He acknowledged that while he initially thought that the locksmith would not use a slim jim/lockout tool, this type of tool was used. The advisor indicated that the damage would be repaired. Discovering that my car had been damaged was very frustrating, so I immediately called the dealership back to speak with the service department manager. After explaining my dissatisfaction to the manager, he somewhat dismissed my account of the scenario and told me that slim jims/lockout tools are not used anymore, because “they don’t work on new cars” and indicated that they (George Moore service department) could contact Pop-A-Lock (if necessary,) while affirming that the damage would be repaired. I returned to the dealership the next morning. After looking at the damage, there was no denying by the service department manager that entry to the car was gained via a slim jim/lockout tool. The manager ordered the part that will be needed to repair the vehicle and agreed to provide me with a loaner vehicle when the part arrives and I drop my car off. I understand that mistakes happen and I was completely fine with the incident (which did cost me time and cause me to be late for an appointment) up until the point that damage was done to my vehicle. I find it baffling that I took a 2013 Chevrolet vehicle to the Chevrolet dealership (where I purchased the vehicle new) and they were unable to open a locked door without contacting a subpar locksmith company. I find it completely unacceptable that my vehicle was damaged and that the dealership left it up to me to find the damage instead of immediately owning it. To me, it does not matter who caused the damage to the car. I took the vehicle to the dealership for service and the vehicle left the dealership damaged. While there are several friendly people in the service department at George Moore Chevrolet, based on my experience, I would not recommend doing business with the company. My experience calls in to question the service department’s decision making capabilities, skills, competency and integrity.

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