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Fields Chrysler Jeep Dodge Ram

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2800 Patriot Blvd., Glenview, IL 60026 - Map & Directions

Sales: (847) 446-5100

Service: (847) 446-5100

Sep 20, 2013
Dealer responded promptly, professionally.
Jun 2, 2013
Dirkone
0
Caller from dealership knew nothing about the car I was interested. I did not pursue based on this
Mar 7, 2013
Very nice
Feb 28, 2013
Very unprofessional poor attitude would not recommend
Dec 23, 2012
This dealer called a couple of times even to update me after the car had sold.
Oct 26, 2012
Nice dealership, nice salespeople. They just didn't have the particular vehicle I was looking for.
Jul 25, 2012
No review given
Feb 9, 2012
No review given

Average Service Ratings

Customer Service:
Quality:
Overall:
Based on 2 reviews
Christee writes:
Fields Chrysler Jeep Dodge Ram Review
Overall:
Quality:
Customer Service:
25

The Most Unprofessional Place I've Ever Been — This dealership is the most unprofessional place I have ever dealt with in my life. This past weekend my 2004 Jeep Grand Cherokee was flooded. I called to make an appointment on Monday July 25th to repair the damage and the dealership (Fields Jeep Northfield, IL) said that they were very backed up and could not see me until Thursday July 28th. When I brought my car in at my scheduled appointment time I was told by the service rep that my car "might not even be looked at today." I was confused because I had made an appointment and told her that I just wanted to get an estimate of the damage. I called to check the status of my car 4 and a half hours later and the service rep. told me that my car was JUST starting to be looked at by the technician. I told the service rep that I needed my car and she became very agitated with me and was extremely rude and offered me no alternatives or solutions to the problem. Just a month ago, I had brought my car in for services and experienced the same type of attitude from the service staff and frankly, I am nervous and scared every time I have to talk to anyone from this dealership. The general manager actually told me to take my car somewhere else. If you enjoy the extremely terrible customer service, and a dealership that you can never rely on fields jeep is perfect for you!!!

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Joe writes:
Fields Chrysler Jeep Dodge Ram Review
Overall:
Quality:
Customer Service:
65

An Above-average Job For An Average Price. — This dealer is owned by Fields Auto Group. They do good work, and they are pretty affordable. overall, they do an above average job for an average price.

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