Dick Hannah Volkswagen

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3500 NE Auto Mall Dr, Vancouver, WA 98662 - Map & Directions

Sales: (855) 418-4515

Service: (866) 917-9617

Jul 2, 2014
great guys
Feb 22, 2014
Trying to get a straight answer on price and apr was impossible. I did end of buying the car but it was only after I left and we communicated via email did I get the answers I asked for. I will never buy from them again.
Sep 1, 2013
Great people to work with. Super helpful and are willing to work with you.
Mar 1, 2013
They were very helpful and supportive. I enjoyed my experience working with them so much that I bought a car! :)
Jan 25, 2013
They were not helpful in trying to find a way to get out of a car they sold me that I hated.
Oct 16, 2012
Dealer responded by very little follow up

Average Service Ratings

Customer Service:
Based on 2 reviews
blitzman48 writes:
Dick Hannah Volkswagen Review
Customer Service:

Bad Service — I scheduled an appointment to have my car repaired. I brought it in, and waited about 30 min to get service. They installed the part that I ordered, but they were unable to complete the job. I came back at a later date to have the job finished, just to find out that they were going to charge me again to do the job that they didn't complete the first time. Very unhappy with the service I recieved, especially for how much money was spent compared to work preformed. I do not recommend this place to anyone, unless they like throwing money away at slow, incomplete, half a** service!

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itslikethisanna writes:
Dick Hannah Volkswagen Review

Terrible Service Department — Original quote was way off - I had to go in there like 4 times and dealt with 3 different departments and like 5 different people. When I made the appointment to bring it in to have them do the work - they still didn't have the parts ready. SO it was another week before they could fit me in. Just a really dysfunctional organization and their customer service is embarrassingly bad.

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