The internet portion of the process was excellent with pleasant
emails succinct with relevant details. Did not find out until signing
papers on another car that it was a 2013 despite him.listing on paper
the differences. Had 4 opportunities to get extended warrenty.
People were "nice".
David via CarGurus
Oct 21, 2012
Every one I dealt with was polite and professional. I shopped on the
internet, and when I actually saw the car it was exactly as posted. The
sales man was very helpful.
Average Service Ratings
Based on 1 review
Dick Hannah Subaru
Bitter Taste Left Over A Screw And A Light Bulb. —
So yesterday (4/2/2013) I brought my 08' Impreza 2.5i in for a manufacture recall. Apparently Subaru needed to update the cars computer with a download that was not supposed to directly affect my cars performance. Oddly enough it did. The funny thing is the car drives and responds now better than when I had purchased it. After all the times I have brought my car in to multiple service stations to bring this to attention and was brushed off like that's how the car is supposed to perform. Now all 4 issues I had are suddenly gone with this magical update. Which leads me to question for the last 3 years I've been driving around like this has any damage actually been caused?
ANYWHO......the issue I have is during all of this hour wait for an update I had asked if they were able to change a passenger side license plate light. I even brought my own bulbs that I had purchased before I even came in. I've spent more than a few years working on cars so I was kinda dumbfounded when I couldn't figure out how to change a license plate light. TURNS OUT Dick Hanna Subaru figured out you have to remove the entire panel of the rear door just to do it..(for Subaru that is seriously a first).......plus it would take them a half hour to do. Today I did it in just 15 minutes. But the ISSUE is that of the 2 bulbs I had purchased just before service......they only gave me 1 of MY bulbs back.
The other issue I have is when I had gotten my car back (an no I did not notice it right away because I had an appointment to get to after my service) was the side panel on the floor by your left foot is now missing the thumb screw which locks it into place.
So today (4/3/2013) when I came back to get a new screw and a bulb the greeter (of whom his name is not on my receipt-same guy that took care of me yesterday) started to argue with me in the customer lounge in front of another customer that we didn't take your bulb or touch your screw.
1) How unprofessional do you get? Let alone to have a conversation like that in front of another paying customer.
2) I paid $5 bucks for 2 bulbs the day of my service and I now lose out on 1 of them. You guys pay $5 for 10 bulbs at a package deal. BUT yet you feel the need to argue about it. Over such a CHEAP piece of product.
3) The only reason why I noticed the thumb screw was gone is because the week before I had detailed the car so was already in that area to see it before hand. But when I got out of my car for my appointment after the service the panel was hanging........
-THIS IS WHY I DO NOT TRUST SERVICE CENTERS THAT HIDE YOUR CAR WHILE THEY WORK ON IT.
NEVER AGAIN will I waste my time or energy to come back. You did not resolve my basic issues so why would I waste my time complaining about the performance end of my car now. I think I'll take my time to look for a nice Toyota to trade this P.O.C. in. Never once did I receive any issues in service from them. This car has been a downright nightmare for service since I have purchased it. LET ALONE all the things that have need replaced for a car bought at 60k and now sits at 92k miles wise. The car isn't the best but the service here is some of the worst I have ever seen let alone experienced.